Upgrade to Dragon Medical One (Action May Be Needed)

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• Upgrade to Dragon Medical One (Action May Be Needed)

On July 7, 2025, Dragon Medical One (DMO) will be upgraded, as the current version will no longer be supported. Unfortunately, after the upgrade, some users may experience pixelation or blurriness when using DMO in Connect Care. This is due to Citrix display settings that can affect image quality when navigating screens. If this occurs, users can opt into the “DMO Citrix Lossless” access group, which will disable display compression and improve visual clarity. For details on how to request this access, see the tip sheet linked below (takes approximately 3 to 5 minutes). If you have any difficulties requesting access, please contact the AHS Help Desk at 1-877-311-4300.

If you do not experience any issues with your DMO display in Connect Care, no further action is required on your part.

• Tip: How to Request Access to DMO Citrix Lossless Group

Dragon Medical One Upgrade

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• Dragon Medical One Upgrade

As of October 7, 2024, Connect Care's in-system dictation solution, Dragon Medical One (DMO), will be upgraded to a new version. This upgrade will primarily change the look and feel of the DragonBar. The application will also remember where a user last left the DragonBar on the screen, and will reappear in the same place at the next login. All other functionality will be the same.

Now Available - Dragon Medical One Training Sessions

A new standalone, 1-hour training session on the Connect Care in-system dictation system, Dragon Medical One (DMO), is now available, for both new and active Connect Care prescribers.

• This session is for prescribers who have completed their Basic training (via Independent Learning or Instructor Led Training) as well as their End User Proficiency Assessment (EUPA) in their respective track (specialty), and therefore have access to the PRD (live) environment in Connect Care.
• The session will focus on opening DMO, pairing your Power Mic Mobile (PMM), using voice commands, dictating text into many parts of the chart, and triggering text automations that speed documentation processes. 

Upcoming dates in the next couple of weeks are below; sessions in July and August are also already scheduled. To see all available dates and to register for an upcoming session, visit the Bookings - CMIO Operational Training page and select "Dragon Medical One (DMO) Basic". 

• June 17, 2024, 07:00-08:00
• June 21, 2024, 12:00-13:00
• June 26, 2024, 16:00-17:00

For more information, see Connect Care Training - DMO.

More Troubleshooting - PowerMic Mobile on iOS Devices

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• PowerMic Mobile update problems on iOS Devices

PowerMic Mobile (PMM) users on iOS devices have reported problems related to update notices on their devices that, when followed, result in PMM connection problems. The following instructions are reported to solve the problem, both ensuring a current version install and configuration with the needed AHS settings.

1. Find the PMM app on the current iOS device (iPhone or iPad) and tap-hold to reveal a pop-up menu to access the "Remove App" command. Remove the app.
   
   
   
   
   
2. When prompted, make sure to delete the PMM app completely.
   
   
   
   
   
3. Proceed to re-install from the Workspace ONE catalogue (installed when setting up Haiku for iOS) as instructed in the Clinician Manual and its iOS tip sheet for PMM.
   
       - Manual: Installing PowerMic Mobile
       - Tip: Installing Mobile Apps on iOS Devices
   
   

Ensure that "Nuance PowerMic Mobile" is selected as the microphone on the Connect Care session where PMM is launched.

Trouble-shooting PowerMic Mobile on Android Devices

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• PowerMic Mobile not launching on Android Devices

Edit (November 20): While work continues on this issue, an updated app is now available (version 7.0.1.762). If the below workaround was previously successful and the device's settings do not have automatic downloads enabled, there is no need to switch to this updated app; if the workaround had worked but the app is automatically updated, the workaround will no longer work. To upgrade to the new version:

• Uninstall any instance of PMM first, then download/install the updated app from the Intelligent Hub (Workspace ONE) Catalogue. 
• Disable Bluetooth before opening and pairing PMM, for a greater chance of successfully connecting (note this step is an interim fix, until a permanent solution is found).

Mobility application (PowerMic Mobile, PMM) users on Android devices continue to have trouble launching an installed PMM, a problem occurring after a recent PMM update, acknowledged by the vendor and awaiting a permanent solution. The following suggested workaround has worked for many affected users. Do not try these steps if PMM is already working on an Android device. For help regarding a similar issue on iOS devices, see the separate post.

If PMM has stopped working on an Android device with prior successful use:

1. Go to Android Settings and select the "Apps" option.
2. Within Apps, go to the "Work" folder (icon at bottom of Apps screen).
3. Find the "PowerMic Mobile" app (will have a lock symbol on the PMM icon).
4. Tap to open PowerMic Mobile "App Info" screen.
5. Tap "Force Stop" icon at the bottom of the App Info screen.
6. Tap "Uninstall" icon at the bottom of the App Info screen.
7. Restart mobile device (completely turn off and then on again).
8. Go to the "Personal" folder (icon at bottom of Apps screen) and use the Google Play Store app to find the PMM app and install from the Store (rather than through the Intelligent Hub [Workspace ONE] Catalogue). Do not access the Play Store from the "Work" folder.
9. From your "Personal" folder, open a mobile web browser, manually type in the PMM configuration URL http://ahs-cis.ca/pmm and tap the "Android" link, choosing to open with "PowerMic Mobile". Do not try to launch the link from a browser in the "Work" folder.
• If you do not see an "Open With" prompt and you're using Chrome, in your browser, click the 3 vertical dots icon in the top-right of the screen, then "Settings", then "Homepage". In the second option under "Open this page", delete whatever is there and type "about:blank", then click the checkmark button on your mobile keyboard to accept the change. Exit Chrome, then reopen from the "Personal" folder and try step 9 again.
10. Open the PMM app and login as usual.
    

If the above does not work on an Android device with PMM re-installed:

1. Clear stored PMM data from the Android device.
• From the Home screen, swipe down to display the system tray
• Tap Settings > Apps
• Under "Your apps", find and tap "PowerMic Mobile"
• Tap "Storage > Clear Cache > Clear Data > Delete"
2. Force reboot the device. 
• Press and hold the volume down and power buttons simultaneously for 10 seconds or more to force a shutdown
• Press the Power button again to start up the device
3. Import the PMM profile via http://ahs-cis.ca/pmm by selecting the "Android" link and choosing to open with "PowerMic Mobile".

Ensure that "Nuance PowerMic Mobile" is selected as the microphone on the Connect Care session where PMM is launched.

Trouble-shooting PowerMic Mobile on iOS Devices

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• PowerMic Mobile not launching on iOS Devices

We previously posted a workaround for Mobility application (PowerMic Mobile, PMM) users on Android devices having trouble launching an installed PMM. Users on iOS devices may experience similar issues after the latest PMM app update.  An iOS-specific workaround is provided below. 

Prior to following the below steps, first ensure that your iOS is updated to 17.1, and that Bluetooth is turned off while dictating. If PMM still does not work on your iOS device with prior successful use:

1. Find the PMM app on the current iOS device (iPhone or iPad) and tap-hold to reveal a pop-up menu to access the "Remove App" command. Remove the app.
   
   
   
   
   
2. Open the iOS App Store, look up "powermic mobile" and download/install the app. This will install PMM outside of the AHS instance of Workspace ONE. PMM does not require the AHS "bubble" and does not store sensitive information on the local device.
   
   
   
   
   
3. Once PMM is installed, launch the PMM configuration link (http://ahs-cis.ca/pmm) via iOS Safari (native Internet browser on iOS devices), look for and tap/select the link for "iOS".
   
   
   
   
   
4. When prompted, accept the "Open in PowerMic Mobile" query.
   
   
   
   
   
5. PowerMic Mobile will open. Accept the microphone access request.
   
   
   
   
   
6. Accept any notices or help messages to arrive at a screen like the following. PMM is ready for logon (with AHS user name used to log on to Connect Care) if the indicated profile is PRD.
   
   
   
   
   
7. Log on to Connect Care on a workstation in the usual fashion, launch the workstation PMM from the Hyperspace menu bar, and make sure that PMM is set to use the "Nuance" microphone. 
8. Hopefully, the iOS PMM app will be working as it was prior to updates. It may be necessary to turn the mobile device off and on again for the above changes to take hold.

Ensure that "Nuance PowerMic Mobile" is selected as the microphone on the Connect Care session where PMM is launched.

Dragon Medical One Upgrades

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• Dragon Medical One upgrades

A recent Dragon Medical One (DMO) upgrade brings in a few new features:

• Dynamic microphone selection: You no longer need to exit and relaunch DMO to choose a new audio input. To switch microphones while using DMO, use the Dragon "flame" menu. 
  
  
  
  
  
• Access online learning videos within DMO: Using the verbal command "open training" or "show training" will bring up a catalogue of short demonstration videos. Topics include:
• Getting Started
• Increasing Productivity
• Additional Features
• Administrative Tools
• Spelling mode: Following the use of the verbal command "spell out", users can then spell unusual terms or acronyms, uncommon names, or special characters. The characters can be spoken using either standard letter pronunciation or the NATO phonetic alphabet (e.g., Alpha, Bravo).
  
  
  

For more information:

• Insite: Provincial Speech Recognition
• Contact: speechrecognition@ahs.ca
• Manual: In-System Dictation - Dragon Medical One

Dragon Medical One is Freezing

Problem: Dragon Medical One (DMO) is the software, integrated with the Connect Care clinical information system (CIS) that enables speech recognition and in-system dictation. We are receiving sporadic reports of the DMO software freezing within Hyperspace sessions. The DMO session is rendered temporarily unusable. This is an emerging issue. Alberta Health Services Provincial Speech Recognition (PSR) team is working with the vendor (Nuance) to resolve this issue.

Cause: Although a conflict between the DMO software and the Citrix container which it works within is suspected, all potential root causes are being explored. This includes possible network issues. Specialists are onsite to observe and gather diagnostic data.

Solution: There is no fix at this time. Progress will be communicated. The best mitigation appears to be to force closure of both Epic Hyperspace and DMO, completely close the browser and Citrix, then re-initiate a logon.

Why is Dragon Medical One taking so long to initiate?

Problem: After opening a Connect Care clinical information system (CIS) Hyperspace session, then clicking on the top left button bar item to launch Dragon Medical One (DMO), the DMO loading screen (see image) gets stuck for 2 minutes or more with a spinning circle.

Cause: A system configuration change was made on Sept 19 that appears to have caused problems where DMO cannot find specific dictation hardware attached to the computer where it loads. Computers that have that hardware work well but all other computers have a painfully slow DMO logon.

Solution: This is a system configuration error. It is being worked on, with expectation of normal DMO load times later this week.