Changes to Reporting Roles

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• Changes to Reporting Roles

As of March 17, 2026, access points that allowed entering or editing patient documentation will be removed from the following reporting roles to ensure these roles remain view-only: 

• Quality/Analyst Reporting User – [Specialty Area]
• Clinical View Only with Basic Reporting

As a result of this change, while reporting access and functionality will NOT be affected, some chart review functions such as opening the "Care Team" activity from Storyboard will no longer be available. An access restriction pop-up window is expected. 

Alternate workflows may be required; for details, refer to Appendix A of the Clinical View Only Quick Start Guide.

Android 14 OS Users - Unable to Connect to AHSRestrict Wireless Network

Problem: Prescribers using a smartphone with the Android 14 operating system (OS) may be unable to connect to the "AHSRestrict" wireless network in AHS facilities. 

Context: The AHSRestrict wireless network allows mobile (e.g., smartphones, tablets) and portable (e.g., laptops) computing devices to connect to the AHS intranet. The "HealthSpot" wireless network is also available in AHS facilities, providing public access akin to connecting from outside AHS. Both networks can be used to access Connect Care and otherwise stay connected, even in places where cellular signals are weak. 

Some users report difficulties connecting to AHSRestrict when using the latest version of Google’s Android 14 OS. 

Solution: The AHS IT network and mobility teams continue to investigate a feasible solution so that all Android devices are able to join the AHSRestrict wireless network. 

HealthSpot wireless network connections are not affected and so can be used as a short-term alternative until a solution has been confirmed. To report issues with network access, please contact the IT Service Desk & Solution Centre (1-877-311-4300).

• FAQ: Connect Care Mobility for Prescribers

Workstations on Wheels (WOWs) Issues

Problem: Some users have been experiencing issues logging in to some Workstations on Wheels (WOWs).

Solution: If there is an issue with logging in to a WOW, please restart the computer. If the issue does not resolve after restarting, call the IT Service Desk & Solution Centre (1-877-311-4300). 

• Status: Connect Care

How To Respond to a Connect Care Login Password Warning

Problem: Connect Care users may receive a message at login about a need to change their password, but may not know how to take action.

Context: Connect Care is accessed with the same username and password required for other Alberta Health Services (AHS) information resources, including wireless networks, intranet resources and clinical systems. These "Healthy" network credentials have security protections, including a requirement for periodic password changes. Many Connect Care users will come up for a password change post-launch and may not remember where or how to change AHS passwords.

Solution: AHS Healthy network credentials can be managed, with an easy tool for password updates, through the Integrated Access Management (IAM) website, as explained in the Connect Care Manual:

• Manual: Password Changes

Prescriber Trainee Login and Authorizing Provider Updates

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• Trainee Login Job Consolidation 
• Resident Authorizing Provider Changes

As of noon on August 17, 2021, two changes go live that affect prescriber trainees:

• Trainee login job consolidation: 
• Recent work in consolidating jobs with similar functionality has simplified and reduced the number of choices presented at login. 
• Those trainees who have multiple Connect Care roles (typically PGY1 and PGY2 residents) will see an updated list of jobs when they login to Connect Care on or after August 17. 
• For a summary of the changes and more information, see the Manual:
• Manual: Trainee Login August 2021 Update
  
• Resident authorizing provider changes: 
  • The "Authorizing Provider" button is now front-facing and easier to find for all users. It will also still be available from the "Options" drop-down menu.
• For patients in the Emergency Department, when orders are being signed, the Authorizing Provider selection screen will appear automatically. 
• For more information on Authorizing Providers, see the Manual:
• Manual: Trainee Accountabilities

Lost Access to Connect Care Icon in MyApps

Problem: Some physicians have reported that one or more Connect Care environment icons (e.g., Connect Care PLY, Connect Care PRD) have recently disappeared when they log on to the Unified Access Portal (UAP) at myapps.ahs.ca.

Cause: The Connect Care initiative has triggered a major clean-up of Medical Affairs, Active Directory and Provider Registry content. Common standards are being applied across Alberta Health Services for things like password expiration dates. As part of this work, some physician application permissions were inadvertently reset (when applying the account standards). About 600 physician accounts are affected. The physicians retain access to the UAP but may have lost access to Connect Care production (something they gained in personalization workshops).

Solution: First, make sure that you really have "lost" an icon. Check the full list of "Apps", as it is possible that the Connect Care application is available but somehow no longer marked as one of your favourites. If the PRD icon still cannot be found, then know that all disrupted accounts will have been batch-fixed by Monday October 21. If PRD access is needed before that time, please request a correction via ConnectCare.SupportTeam.Security@ahs.ca. They know the physician permissions and can do a quick manual fix. More information available in Connect Care Physician Manual.

Why do I get a procedure task-list when logging on?

Problem: Early personalization labs, where users start their access to the production version of the Connect Care clinical information system (CIS), revealed some logon problems for some users. Upon entering username/password, then department, a screen would appear listing procedures to be done or reviewed. But this had no relevance to the user. The screen had to be 'cancelled' in order to proceed.

Cause: It turns out there was an error in the setup of some physician user profiles. A 'Diagnostics Intervention Review' role sub-template was inadvertently attached to over 400 physicians.

Solution: The rogue sub-template is being removed from the affected physician templates. There is nothing for users to do. The fix should to be completed by end of September 2019. Please inform ConnectCare.Fixes@ahs.ca if an unexpected task management tool appears between logon and hyperspace load after that date.