Updates to Hospital Service Listings

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• Changes to Admitting/Transfer Hospital Service Listing in Connect Care

A review of admitting services has resulted in a standardized Hospital Service list for inpatients. As of April 21, 2026, this updated list will be implemented in Connect Care and will reflect the specialty services to which a patient can be admitted at an inpatient facility. These updates support improved measurement of service demand, align with CIHI reporting requirements, and enable more accurate service occupancy reporting and patient cohorting.

• If a specialty does not have beds assigned, it will not appear on the updated Hospital Service list, e.g., Rheumatology, Infectious Diseases, and Short Stay.
• These specialties will remain available in clinical documentation lists and clinical consult service lists.
• Some services have been renamed or slightly modified in the updated Hospital Service list.
• Synonyms have been added to help guide prescribers to select the correct service.
• When arranging admissions, please coordinate with the appropriate admitting service for the patient and facility. The best admitting service may vary depending on patient needs (e.g., Infectious Diseases may coordinate with General Internal Medicine, Hospital Medicine, or other such as Cardiology or Respirology).

For more information about Hospital Service and the provider workflow, see:

• Manual: Hospital Service

Diet Order Patient List Columns (Action Needed)

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• Diet Order Patient List Columns (Action Needed)

As previously posted, as of December 2, 2025, all Connect Care inpatient diet and nutrition orders are being updated in terms of new content, display, and functionality. Diet order Patient List columns have also been impacted by these changes, and, as with the affected order sets, require action by users to update their personalizations.

The old diet order Patient List columns no longer display adequate diet order details, and many columns do not have a hover function to see these details. To incorporate the updates including hover function, users need to remove the old columns from their inpatient Patient Lists and replace with the below new updated columns:

• Diet/EN Orders (118501) - Displays all active Adult Diet, Pediatric Diet, NPO Diet, and all Enteral Feeding Orders (Adult, Pediatric, and Neonatal)
• Other Diet Orders (874839) - Displays all active Diet Preferences, Tray Alteration orders (Early Meal/Tray, Late Meal/Tray, Bagged Meal/Kit, No Meal Tray), Snacks, Adult and Pediatric Oral Nutrition Supplement Orders, Calorie Count
• Diet/Feeding Instructions (118849) - Displays all active Diet Instructions to Nursing and Feeding & Swallowing Instruction to Nursing, Ice Chips, Must be up for Meals, Encourage Fluids, and Assist with Feeding orders.
• NutraPass (874894) - Displays all active NutraPass orders
• PN Orders (875176) - Displays all active PN and Lipid orders

Patient Lists - IP Notifications and Lab Notifications

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• IP Notifications and Lab Notifications Column Blocks for "My Lists"

An "IP Notifications" column "block" (more than one column combined in a single unit for addition to patient lists) continues to be available for addition to any personalized inpatient "My List". A new companion column block, "Lab Notifications", combines a column alerting users to new laboratory results (since results were last time stamped as being viewed by the user) with a column reflecting recent glucometer results. The two column blocks are designed to work side-by-side. Accordingly, the IP Notifications block's top-left position now shows indication of expiring orders instead of the prior indicator for new test results.

As of December 1, 2025, the two column blocks contain the following iconographic indicators:

• IP Notifications
• Top Left - presence of expiring orders
• Top Right - presence of new notes (since last time stamped)
• Bottom Left - presence of pended, saved or held orders
• Bottom Right - presence of notes requiring co-sign by current user
• Lab Notifications
• Top - presence of new laboratory results (since last time stamped)
• Bottom - glucometer results in current and prior day within expected range

Creating a new My List, or applying properties, from the "MD Ward Rounds" or "MD ED Consults" provincial My List templates will automatically include the two prescriber notification blocks in the resulting patient list.

For more information about how to apply provincial My List templates or manually add the prescriber notification column blocks:

• Manual: Patient Lists
• Demo: IP and Lab Notification Patient List Columns

Glucometer Monitoring - Tool Enhancements

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• Glucometer Overview Tool Improvements

As of September 16, 2024, a new “Glucometer Overview” column was introduced for inpatient Patient Lists, supporting quick review of recent results directly from the Patient List.

The column has benefited from a number of improvements, including:

• More distinct colour dots reflecting different glucose monitoring scores.
• Improved hover display of recent glucometer results, including a link to patient-entered data if present.
• Inclusion of Glucometer Monitoring column in a new "Lab Notifications" column block, now part of "MD Ward Rounds" and "MD ED Consult" patient list templates.

For more information about how to apply provincial My List templates or manually add the Glucometer Monitoring column:

• Tip: Glucometer Overview Patient List Column
• Manual: Glucose Monitoring and Management
• Demo: IP and Lab Notification Patient List Columns

Anesthesia Users - Handoff Activity Update

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• Anesthesia Users - Handoff Activity Update

The "Handoff" report(s) can be accessed from Patient Lists within an open chart. Previously, anesthesia users were able to view but not update existing Handoff reports. As of August 5, 2025, anesthesia users will see a "Write Handoff" button in the Patient List toolbar. When this button is clicked, updates can be written within the text fields of the Handoff tab in the right sidebar (click the camera icon below for a screenshot). 

Note that only one Handoff report will be kept for users from the same specialty, the next provider from the same specialty will be updating the same Handoff report. 

Patient List Updates - Out of Country / Province / Zone Patients

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• Patient List Updates - Out of Country/Province/Zone Patients

Patients that live out of country, out of province or out of zone can now be viewed in Patient Lists.  This information can help prioritize patients that need repatriation to help alleviate capacity constraints within a site.

To view patients that live out of country, out of province or out of zone, prescribers must add the "Out of Country Province or Zone" column to their Patient List:  

• Highlight your patient list and click "Edit List" to see the drop down menu (click the left camera icon below to see a screenshot). Select "Properties (click the right camera icon below).

 

• In the pop-up, using the search field, find the "Out of Country Province or Zone" column, click "Add Column", and then "Accept".

• You should now see the column in your patient list.

RAAPID Notes Now in Patient Lists

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• RAAPID Notes in Patient Lists

As of December 18, 2024, information regarding the status of RAAPID (Referral, Access, Advice, Placement, Information & Destination) consults and transfers can be found in the RAAPID Patient Lists. RAAPID Notes have been added to the reports view, and can be found by highlighting a patient’s name from the list and searching for "RAAPID Notes" (click on the camera icons to see screenshots). The notes may include updates on the transfer, reasons for delay or special care needs.

 

For more information on RAAPID, see the Manual:

• Manual: Patient Movement - Referral, Access, Advice, Placement, Information & Destination (RAAPID)

Glucose Management Tool Improvements

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• Glucose Management Tool Improvements

As of September 16, 2024, a new “Glucometer Overview” column is available to add to inpatient Patient Lists, to facilitate review of glucometer point of care testing (POCT) results directly from the Patient List.

This update makes it easier to identify patients who need diabetes medication review and titration, with colour-coded visual cues and logbook formatting of last/current day POCT glucose results as well as last HbA1C. Double-clicking on the column displays the patient’s Glucose Management Report without exiting out of the Patient List. The report will also be updated to have the logbook formatting.

The Glucometer Overview column has to be manually added to a prescriber’s Patient List; see the tip sheet for details. 

• Tip: Glucometer Overview Patient List Column
• Manual: Glycemic Monitoring and Control

Patient Lists Sortable by Location, Room, Bed

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• Enhanced Patient Location Columns in Inpatient Lists

Patient Lists may be considered the gateway to inpatient care. Clinicians use them to gather and group the patients that they are responsible for, then find patients within one or more facilities. Patient location columns expose information and sorting by location.

Location-type columns typically support sorting by room and bed. The naming convention for a room usually makes the associated unit obvious. However, some facility naming conventions have not embedded facility or unit acronyms and so users have requested enhancements to better sort lists by facility and unit.

Enhanced patient location columns now combine facility, unit, room and bed information in a way that works for all Connect Care facilities. In addition, users can sort lists at all three levels (e.g., facility/unit >> room >> bed).

For more information about patient lists and AHS-approved list columns, see: 

• Manual: Patient Lists
• Handbook: Preferred Patient List Columns

More Patient List Tweaks - Level of Care and Hospital Service Columns

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• More Patient List Enhancement Fixes and Tweaks

Significant enhancements to the functionality of patient lists were introduced pre-launch 5. A catalogue of AHS-approved and tested patient list columns was announced and optimized columns were applied to system lists for facility units, provider teams and specialty consults. In addition, a new RAPID Rounds patient list and report applied the enhancements to multidisciplinary discharge planning.
 

Users have requested an ability to quickly edit patients' "Level of Care" and "Hospital Service" settings from within patient lists; particularly lists used to facilitate inpatient service management or transition planning.

• Level of Care column now supports double-click for quick edits.
• Hospital Service column now supports double-click for quick corrections/edits.

These enhancements do not require clinicians to revise or re-import lists that already have these columns.

For more information:

• Manual: Hospital Service
• Manual: Alternate Level of Care
• Manual: Patient Lists
• Tip: Managing Patient Lists
• Crib-Sheet: Patient List Templates
• Demo: Patient List Templates
• Reference: Preferred Patient List Columns

Patient List Fixes and Tweaks

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• Patient List Enhancement Fixes and Tweaks

Significant enhancements to the functionality of patient lists were introduced pre-launch 5. A catalogue of AHS-approved and tested patient list columns was announced and optimized columns were applied to system lists for facility units, provider teams and specialty consults. In addition, a new RAPID Rounds patient list and report applied the enhancements to multidisciplinary discharge planning.
 

Subsequently, Connect Care users provided post-implementation feedback, with strong appreciation for the improvements. In addition, excellent suggestions revealed small changes that would further improve ease-of-use. A number of requested improvements are in production. These include: 

• Hover bubbles removed from Room/Bed, DOB, Goals of Care and Level of Care columns.
• Double-click simplified for Goals of Care, Room/Bed, Patient Identity columns.
• Visual highlight (background colour) for patients with Alternate Level of Care statuses.
• Better formatting of provider information column to make it easier to skim for attending, referring and primary care details.
• Double-click for co-sign orders column to open main orders activity tab.
• Double-click length of stay column to open Rapid Rounds discharge planning interactive report.
• Default column widths adjusted. 
• Discharge readiness column icons enlarged.
• Formatting improvements to discharge goals section of Rapid Rounds report.

Although most fixes are immediately active, users who created a custom patient list by copying a standard list template (see Manual instructions) will want to re-copy from the appropriate list template.

For more information:

• Manual: Patient Lists
• Tip: Managing Patient Lists
• Crib-Sheet: Patient List Templates
• Demo: Patient List Templates
• Reference: Preferred Patient List Columns

Handoff Report Enhancement - Summary Section

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• Handoff Report Enhancement - Summary Section

The 'Handoff' report can be accessed from patient lists, within opened charts and when using Canto to facilitate patient rounds. Each specialty has its own content. The Handoff tools can support safer information transfer to on-call clinicians and when clinicians transfer teams.
 
As of September 29, 2020 the 'Summary' section will no longer default to RAWS headings. This change responds to user feedback, acknowledging that other sections of the Handoff report can be used for content like "what to watch out for" and that many specialties have preferred SmartPhrases developed for the Summary section.

Can't Find an Inpatient Provider Team

Problem: Clinicians must specify a destination "Provider Team" when admitting or transferring a patient. What if they can't find an expected clinical team? How can the possibility of a "missing" team be checked, a provisional order be placed, and a correction requested for the Provider Team list?

Context: An All-user Bulletin alerts to the shift from an older "Provider Groups" to a more powerful "Provider Teams" functionality for managing the attachment of inpatients to clinically meaningful clinical services.

Solution: If a clinician is attempting to attach an inpatient to an existing inpatient service team and cannot find that team listed, then the following steps should be followed (after confirming understanding of the Provider Team Management tip sheet):

1. Check the Provider Team Names Crib-Sheet to look for the needed team by browsing current specialties and services as commonly referred to. Failure to find a desired Provider Team may simply relate to recognition.
2. If the desired team is not found or known, and the admission or transfer order mandates team selection (hard-stop), it is possible to select a "generic" provider team from the current Provider Team list and seek a correction later.
3. Submit a request for adding, removing or editing a Provider Team name to help.connect-care.ca (use the request section entitled "I Have an Issue Related to How Connect Care Supports My Documentation, Orders, Decisions or Practice Improvement").