Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
For questions related to these changes, users are encouraged to submit a ServiceNow ticket.
- Auto-Closure of Old Co-Sign Order Requests
Since 2019, a backlog of over 350,000 open co-sign requests and verbal order messages have accumulated, creating a significant administrative burden for prescribers and a negative impact on system performance. As of February 3, 2026, all open co-sign and verbal order messages (including any that have been declined) older than 31 days will be administratively closed, and then monthly thereafter.
- Orders entered into Connect Care with the "Verbal with readback", "Telephone with readback", and "Per protocol cosign required" ordering modes generate an In Basket message with a co-sign request.
- Starting February 3, authorizing prescribers will notice removal of these messages older than 31 days from their "Chart Correction" and "Cosign – Clinic Orders" In Basket folders.
- Moving forward, prescribers will have 31 days from the date the co-sign order request is generated to modify or decline the request.
- While the In Basket messages will be permanently purged, the co-sign order requests and verbal order signature requirements that are administratively closed will still be permanently retained in the chart and visible in Chart Review (click the camera icon for a screenshot).
