Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
- New Secure Chat Functions - Secure Chat Groups and Message Templates
As of November 27, 2025, to help streamline communication via Connect Care's secure messaging hub, Secure Chat, a new "Secure Chat Groups" functionality will be available that allows users to define a group of people that can be messaged at once. Additionally, to reduce the time spent typing out responses, users will now be able to select from common message templates when starting a Secure Chat conversation.
Secure Chat Groups
- Prescribers as well as managers can create and manage Secure Chat Groups for their own use. These groups have permanence and will not have to be recreated even if the original/last conversation has been purged (i.e., is over 30 days old).
- The group owner can add other users to the group as members.
- Members can opt-out of the group at any point.
- User-created groups are hidden by default, so only members of a particular group can message that group. A request can be made to IT to unhide the group, which would allow anyone in the organization to send messages to the group.
- The same Communication Norms that apply to regular Secure Chat messaging apply to Secure Chat Groups.
- See the Guideline for additional details including best practices and naming convention.
- Note: Residents and students are not able to create or manage a Secure Chat Group.
- IT also has the ability to create Secure Chat Groups for departments that use the sign-in workflow (e.g., Inpatient, Stork, ASAP) and for general groups. These groups are unhidden by default, allowing others to send messages to those groups.
- Requests for these types of Secure Chat Groups cannot be actioned until the new year. Please do not submit tickets for these group type until January 5, 2026.
Message Templates
Users can respond to Secure Chat messages by choosing from one of the five below message templates:
- Acknowledge Message
- With Patient
- Wrong Person
- Not on Clinical Service (available for prescribers only)
- Order in Connect Care
For more information on Secure Chat and Secure Chat Groups, see: