Launch 8 Support Hot Topics - Week 2

This combined posting is updated throughout the second week of launch support, accumulating needs raised in prescriber huddles, with links to support information. Consider looking back each day. 
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NEW: Continuing Care Updates
  • A new Best Practice Advisory (BPA) will now fire if a medication/lab/DI order should be placed as an external (rather than internal) order.
  • New columns in the patient list will now let nurses and care managers know when new orders are entered. With this change, nursing communication orders no longer need to be entered for new external orders.
  • Details are available on the Launch 8 Updates page of the Connect Care Manual.
Prescriber Support
  • Super Users are a great first point of contact when you need help, alongside the Helpdesk for urgent issues. If you are needing access help, call Helpdesk, as this is considered an urgent issue.
  • For less pressing and more complex issues (e.g., help with using the Discharge navigator), the Virtual Drop-in Centre is open 7 days a week for the remainder of the month. Hours are 08:00–20:00 this long weekend, as well as next week.
    • May 13–17: 07:00–20:00
    • May 18–20 (long weekend): 08:00–20:00
  • For details on how to access the Virtual Drop-in, including updated hours and posters, see
Interfacility Transfers (IFTs)
  • To transfer a patient to any other site (IFT), including Continuing Care (Long-Term Care, Supportive Living), remember to use the "Interfacility Transfer" navigator, located within the "Discharge" activity. Using the correct navigator will ensure that all steps required for this workflow are completed and orders are available/actionable at the receiving site.  
  • An IFT to a Continuing Care facility has some slight differences from other IFTs. For more information, see the "Interfacility Transfer from Connect Care to Continuing Care Site" section at the bottom of the IFT page in the Connect Care Manual.
  • Further information (including other IFT workflows) is available in the IFT section of the Connect Care Manual.
Computerized Prescriber Order Entry (CPOE) and Allowed Exceptions
  • Information on CPOE can be found in a Countdown Checklist post and the Clinical Ordering Norms section of the Connect Care Manual.
  • In ordering – as in all other clinical activities – patient care and safety come first. If there is an urgent or emergent circumstance affecting a patient’s care, verbal or telephone orders may be appropriate and can be allowed. See this summary of guidelines for telephone and verbal orders that comply with AHS policies and procedures, complete with practical examples and norms based on time of day. Examples include when the prescriber is off-site, does not have access to a Connect Care-enabled device, and/or it is after hours. Also, please note that most requests to a prescriber that are important enough to require a phone call meet criteria for a nurse to take a telephone order.
  • For additional information on team collaboration for verbal and telephone orders, see the work package for prescribers and nurses.
Reminder: Key Launch 8 Workflows and Updates
  • To prepare for Launch 8, there have been a number of system updates and new or changed workflows that affect Connect Care prescribers from all launches.
  • Launch 8 Updates section in the Connect Care Manual flags the largest updates and changes to be aware of, including:
    • Interfacility Transfer (IFT) workflow changes
    • Results routing changes for inpatient pathology and Continuing Care
    • Referral and immunization workflow changes related to Population and Public Health programs going live
    • Continuing Care/Long-term Care workflow changes
  • Any additional changes during the launch support period will be flagged on the Launch 8 Updates page of the Manual, as well as this Connect Care Support Blog channel (our regular channel for posting system updates).