Normal Newborn Order Set Changes

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
  • Normal Newborn Order Set Changes
As of September 18, 2025, a number of changes will go live that affect Normal Newborn order sets. The changes will break existing personalization, so prescribers will need to re-personalize their affected order sets. 

The following changes apply to the Normal Newborn Nursery Admission order set and, for the last two changes, also to the Normal Newborn Nursery Medications and Immunizations order set (click here for screenshots):
  1. Admit Order: Updated to “Admit to Nursery” with "Level of care" defaulted to “Newborn Healthy”, to support hospital billing processes.
  2. Vital Signs – Assisted Birth: Renamed to “Vital Signs for Infants at Risk of Subgaleal Hemorrhage”, to align with the new guideline Monitoring Infant for Subgaleal Hemorrhage.
  3. Vital Signs Frequency – All Vital Signs: All references to “Every Shift” have been changed to “Every 8 Hours”.
  4. Vital Signs – Infants less than 37 Weeks Gestation: This order is now pre-selected if the patient is less than 37 weeks gestation. 
  5. Weight Orders: Simplified to two options:
    • Weigh at birth. Switch to daily weights if the newborn is at risk (e.g., SGA, less than 37 weeks, hyperbilirubinemia/ phototherapy, feeding difficulties beyond typical newborn feeding).
    • Weigh at 48 hours of age if the infant remains admitted.
  6. Head Circumference Orders: Updated to align with the Monitoring Infant for Subgaleal Hemorrhage guideline. 
  7. Glucose Meter POCT Orders: Split into two separate orders, to clarify testing for symptomatic vs. at-risk neonates.
  8. Congenital Heart Defect Screening Order (optional order): Updated for clarity.
  9. EHDI Hearing Screening Order: Removed due to an alternate workflow for identifying infants needing screening.
  10. Oral Sucrose Dosing: Changed from 1 mL to 0.2 mL. 
  11. Hepatitis B Vaccine Orders: Frequency changed to “during hospitalization”, to align with pharmacy workflow and prevent automatic dispensing. “Administer as soon as possible within 12 hours of birth” has been added to the comments.
For questions or concerns regarding these changes, contact ClinicalSystemImprovement@ahs.ca. Note parallel changes will also be made to the Nursing/Allied Health – Well Newborn Admission Protocol order set.

If you need help re-personalizing the order set, please call the AHS Help Desk or submit a ticket within Connect Care requesting assistance.

        Med Pass Nutrition Orders Replaced with NutraPass Orders

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        • Med Pass Nutrition Orders Replaced with NutraPass Orders
        As of September 16, 2025, Med Pass orders will be replaced with two NutraPass orders: NutraPass: Ensure Advance and NutraPass: Resource 2.0. Order sets will be updated with the new orders and defaults maintained, and the old Med Pass orders will be automatically removed from preference lists. Relevant synonyms are also set up to guide users to the new orders.

        Prescriber actions for this change:
        • Favourite the new NutraPass orders to add to preference lists. 
        • Delete any active Med Pass orders and enter NutraPass orders.

              Updates to Inpatient Consult to Physical Medicine and Rehabilitation Order

              Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
              • Updates to Availability of Inpatient Consult to Physical Medicine and Rehabilitation Order
              To align the Inpatient Consult to Physical Medicine and Rehabilitation order with areas where services are provided and ensure that inpatient consult orders only exist in facilities where that service is provided using the consult order process, as of September 16, 2025, there will be two versions of the order:
              • Inpatient Consult to Physical Medicine and Rehabilitation – specific services
                • Populates a patient list monitored by the service
                • Available only at locations where services are offered
                • Available orders (click the camera icon below for an example screenshot):
                  • Inpatient Consult to Physical Medicine and Rehabilitation – Amputation
                  • Inpatient Consult to Physical Medicine and Rehabilitation – Brain Injury
                  • Inpatient Consult to Physical Medicine and Rehabilitation – Burns
                  • Inpatient Consult to Physical Medicine and Rehabilitation – General Neurorehabilitation
                  • Inpatient Consult to Physical Medicine and Rehabilitation – Musculoskeletal
                  • Inpatient Consult to Physical Medicine and Rehabilitation – Spinal Cord Injury
                  • Inpatient Consult to Physical Medicine and Rehabilitation – Stroke
              • Inpatient Consult to Physical Medicine and Rehabilitation – General
                • Populates a patient list monitored by Rehab Navigators in all zones
                • Available at all locations where services are not offered orders are monitored by Rehabilitation Navigators’ Team

              If any issues related to this change arise, please log a Service Now ticket.

                    Updates to Inpatient Adult CVAD Locking Order Panel and CVAD Care Therapy Plan

                    Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
                    • Updates to Adult CVAD Locking Order Panel and CVAD Care Therapy Plan
                    To support consistent practice and reduce variability in vascular access device management, AHS is transitioning from the standardized use of medicated locking solutions to Sodium Chloride 0.9% lock solution as the preferred locking solution for Central Vascular Access Devices (CVADs). As of September 16, 2025, the Adult CVAD Locking Solution Order Panel and the CVAD Care Therapy Plan are being updated to incorporate the following changes (click the camera icon below for a screenshot):
                    • Prescriber guidance has been added to the Adult CVAD Locking Solution panel to support transitions to medicated locking solutions (plus clinical guidance and algorithm links).
                    • The Sodium Chloride 0.9% flush order has been removed from the CVAD Care Therapy Plan.
                    • A new pre-selected nursing communication order has been added to both ordering tools, supporting the use of Sodium Chloride 0.9% flushes without a prescriber order. (Additionally, a link to the CVAD Medicated Locking Solution Algorithm has been included to support nurses' decision-making when transitioning to medicated locking solutions.)

                    These updates aim to streamline workflows, support nursing autonomy, and ensure alignment with best practice standards.

                          Taming In Basket - Removal of Messages Older Than 90 Days

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                          • Taming In Basket - Removal of Messages >90 Days
                          Clinical information systems have increased the volumes of messages prescribers and other users need to manage, and AHS is committed to making adjustments to reduce clutter and increase In Basket message relevance. The "Taming In Basket" project was launched to identify In Basket messages that can be safely auto-expired, to reduce the volume of existing In Basket messages and to empower users to use In Basket efficiently.

                          As previously posted, in June 2025 the second batch of In Basket message types were set to auto-expire after 90 days but, at that time, messages older than 90 days that were already in users' In Baskets were not removed. As of September 17, 2025, messages of the following types that are older than 90 days will be removed from users' In Basket view in Hyperspace. The decluttered view will make it easier for users to action new and task-oriented messages.
                          • Chart Correction Requests
                          • Letter Queue
                          • Note Routing - IP ROUTING
                          • Overdue Rslt
                          • Patient Clinical Update 
                          • Patient Questionnaire Submission 
                          • Radiology Messages
                          • Referral Message
                          • Referral Notification Letter
                          • Result Notes
                          • Staff Message
                          Please note that messages will only be removed from users’ In Basket view; all messages will still be retained in databases in case they need to be retrieved in the future for legal/privacy/etc. investigation.

                          Furthermore, any messages that users postponed utilizing "Follow up" functionality will be included in the auto-expiry rule only after the date the message comes back to the My Messages space.

                          For more information on In Basket, please see the CMIO's In Basket Management Guide:

                              Massive Hemorrhage Protocol (MHP) Order Sets - Updates

                              Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
                              • Updates to the Massive Hemorrhage Protocol Order Sets
                              As of September 16, 2025, there will be several improvements made to the Massive Hemorrhage Protocol (MHP) order sets in Connect Care, including revised naming and application of site restrictors.
                              • Updated Naming: Massive Hemorrhage Protocol Adult and Pediatric order sets will now be named:
                                • Massive Hemorrhage Protocol (Greater than or equal to 50 kg)
                                • Massive Hemorrhage Protocol (Less than 50 kg)
                              • Updated Availability:

                                    Tool Tune Up: September 2025 Order Tool Updates

                                    The spreadsheet linked from this post will be updated throughout the month as needed. 
                                    Consider looking back each week.

                                    The spreadsheet linked below details recent or upcoming changes to order tools (e.g., order sets, SmartSets, therapy plans) that may impact prescriber personalization. Note that the link to the spreadsheet remains the same for the year, with a new tab added for each month. 

                                    The spreadsheet is typically updated at the end of each week if any new changes are confirmed/implemented. If the spreadsheet has been updated, a note with the date will be added after the spreadsheet link.

                                    Lab Order Update - Expiring Lab Orders [Updated]

                                    Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
                                    • Lab Order Update - Expiring Lab Orders
                                    As of July 17, 2025, expiring repeating inpatient lab orders will now show up in the "Expiring Orders" section of the Orders activity 3 days before they expire. Quick buttons can be used to renew, modify, discontinue, or let expire these orders (click the camera icon below for a screenshot)
                                    • As before, any lab orders expired TODAY will show under the "Expired Orders" section. These expired orders will have quick buttons for reordering or discontinuing.  
                                    • All other expired lab orders will require a new order.  

                                    Update (Sep 10): There is now a column available in Patient Lists that displays repeating labs that are expiring within 2 days, "Expiring Repeating Lab 2d". 

                                          Hazardous Medication Alerts for Ambulatory Patients

                                          Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
                                          • KNOWN Hazardous Medication Storyboard Alerts
                                          As previously posted, an alert was recently introduced in Connect Care to identify non-ambulatory patients receiving hazardous medications, as phase 1 of integrating hazardous medication identification into Connect Care. As of August 26, 2025, phase 2 has expanded the KNOWN hazardous medication alert to ambulatory settings.
                                          • The KNOWN Hazard Medication Storyboard Alert informs healthcare providers that the patient has received a KNOWN hazard medication, and they are within the precautionary period. This alert enables healthcare providers to be aware that PPE will be required based on the task they are performing. 
                                          • The alert will appear on the patient's Storyboard given one of the following scenarios:
                                            • A KNOWN hazard medication has been administered on the patient’s MAR.
                                            • A KNOWN hazard medication is identified on the patient’s home medication list.  
                                          • The alert will remain active until: 
                                            • the indicated precautionary period has passed (if the medication was administered through the MAR); or
                                            • the medication has been discontinued, cancelled, or expired. 
                                          The Provincial Hazardous Medication Committee (PHMC) plans to send out a survey in the fall to allow healthcare providers to provide their feedback on the alert and whether the alert meets their needs, especially those who do not have access to the MAR. In the interim, any questions about the alert can be sent via a Service Now ticket.

                                          For more information, see:

                                                Tool Tune Up: August 2025 Order Tool Updates

                                                The spreadsheet linked from this post will be updated throughout the month as needed. 
                                                Consider looking back each week.

                                                The spreadsheet linked below details recent or upcoming changes to order tools (e.g., order sets, SmartSets, therapy plans) that may impact prescriber personalization. Note that the link to the spreadsheet remains the same for the year, with a new tab added for each month. 

                                                The spreadsheet is typically updated at the end of each week if any new changes are confirmed/implemented. If the spreadsheet has been updated, a note with the date will be added after the spreadsheet link.

                                                Results Routing Change for After-Discharge Orders Placed During an Inpatient Encounter

                                                Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
                                                • Results Routing Change for After-Discharge Orders Placed During an Inpatient Encounter
                                                As of August 28, 2025, results for after-discharge ambulatory orders placed during an inpatient encounter (e.g., in the Discharge navigator or External Orders) will route to the Authorizing Provider instead of the last Attending. There is no change to results coming back post-discharge that were collected during the admission.
                                                • If the Authorizing Provider is also the Attending, there will be no change observed. 
                                                • Other prescribers placing orders to be performed and followed up after discharge will now receive results directly.
                                                For more information about the ongoing Connect Care Results Routing Optimization, see the 1-pager.

                                                      Optimization Training - Classes in September

                                                      The CMIO Prescriber Experience team offers Optimization classes (a.k.a. Thrive classes), where Connect Care prescribers can learn how to take full advantage of the features of the clinical information system, to help maximize their productivity and spend more time with patients. Classes are typically 60 minutes in length each and focus on completing common workflows more efficiently.

                                                      Below are the Optimization classes scheduled for September 2025:

                                                      • Dragon Medical One (DMO) Advanced
                                                        • September 16, 12:0013:00
                                                        • September 24, 12:0013:00
                                                      • In Basket Management
                                                        • September 11, 08:0009:00
                                                        • September 16, 10:0011:00
                                                        • September 17, 13:0014:00
                                                        • September 23, 14:3015:30
                                                        • September 25, 11:3012:30
                                                      • Mental Health Act Forms
                                                        • September 10, 12:0013:00
                                                        • September 29, 12:0013:00
                                                      • Notes
                                                        • September 9, 12:0013:00
                                                        • September 24, 12:0013:00
                                                      • Orders Optimization
                                                        • September 16, 11:3012:30
                                                        • September 18, 12:0013:00
                                                        • September 22, 10:0011:00
                                                        • September 25, 10:0011:00
                                                        • September 29, 10:0011:00
                                                      • SmartTools
                                                        • September 8, 12:0013:00
                                                        • September 23, 12:0013:00
                                                      • Therapy Plans
                                                        • September 11, 11:0012:00
                                                        • September 23, 14:3015:30
                                                      • Anesthesia (These classes do not have to be done in chronological order, and each covers different topics)
                                                        • Anesthesia Optimization 1 - Intraprocedural Workflows
                                                          • September 12, 11:0012:00
                                                        • Anesthesia Optimization 2 - Working with Anesthesia Records
                                                          • September 18, 12:0013:00
                                                        • Anesthesia Optimization 3 - Personalizing Macros
                                                          • September 24, 15:0016:00

                                                      Prescribers can register for these Optimization classes at the below link (clicking the “Optimization” button at the bottom of any page in the Connect Care Manual will also take you to the booking page). Spots are limited to ensure trainers can address individual questions. Please ensure that you review your confirmation email from "Bookings CMIO Thrive" for the class link, and requirements for the session.

                                                      Outpatient Dobutamine Stress Echocardiogram Order - New Hard Stop

                                                      Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
                                                      • Outpatient Dobutamine Stress Echocardiogram Order - New Hard Stop
                                                      As of August 18, 2025, a new hard stop question will be added to the outpatient Dobutamine Stress Echocardiogram (DSE) order. The ordering provider will be prompted to review the patient's current medications and, if they determine that any of those medications should be held prior to the exam, they will then be prompted to provide a list of those medications as well as a time frame of when the patient can begin to hold those medications (click the camera icon below for a screenshot)


                                                      Inpatient DSE orders will not include this hard stop.

                                                            Ketorolac Injection/Oral Ibuprofen Drug Stewardship Initiative - Connect Care Changes

                                                            Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
                                                            • Ketorolac Injection/Oral Ibuprofen Drug Stewardship Initiative - Connect Care Changes
                                                            A drug stewardship initiative aimed at reducing the unnecessary prescribing of ketorolac injection for pain management in adult patients who can tolerate oral medication was implemented July 29, 2025. This initiative also promotes the use of lower ketorolac injection and oral ibuprofen doses. Although this initiative primarily targets EDs and urgent care centres, there are a few associated changes in Connect Care that will impact other programs as well, as listed below: 

                                                            Key points of initiative:
                                                            • Ketorolac injection is associated with higher risks and costs than oral ibuprofen, without providing better pain relief.
                                                            • Oral ibuprofen 400 mg instead of ketorolac injection should be used in adult patients who can tolerate oral medication.
                                                            • If ketorolac injection is required, a 10 mg to 15 mg dose is recommended as higher doses do not improve pain relief but can cause more adverse effects. 
                                                            Associated Connect Care configuration changes
                                                            • Changes to medication (ERX) records, when searching from browse/quicklist:
                                                              • Ketorolac injection: The default dose has changed from 30 mg to 10 mg. The 30 mg dose button has been removed and an 10 mg dose button added.
                                                              • Ibuprofen oral: The 600 mg dose button has been removed. The default dose will continue to be 200 mg.
                                                            • Changes to order sets that currently have a default dose for ketorolac injection or oral ibuprofen:
                                                              • ED order set authors have been notified of the above ketorolac injection and oral ibuprofen ERX record changes, and requests have been made for them to update their order sets as appropriate.
                                                              • Surgery order set authors will be notified of the above ketorolac injection and oral ibuprofen ERX record changes and will be asked to update their order sets as appropriate.
                                                            For more information, see the below resources from AHS Pharmacy Services:

                                                                  UPDATED: Hazardous Medication Alerts for Non-Ambulatory Patients

                                                                  Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
                                                                  • Hazardous Medication Storyboard Alerts
                                                                  On May 5, 2025, an alert in Connect Care was introduced to identify patients receiving hazardous medications. This alert was available to inpatient departments and multi-function departments that serve both inpatient and outpatient contexts. Since the alert was launched, feedback has been received requesting streamlined workflows, reduced alert fatigue, and visibility of the KNOWN hazard medication alert in non-encounter views. 

                                                                  As of August 6, 2025, the following changes will be made to the hazardous medication alert:
                                                                  • Storyboard will now display only KNOWN Hazard Medication alerts, visible in both encounter and non-encounter views (click the camera icon to see screenshots). 
                                                                  • POTENTIAL and REPRODUCTIVE hazard medication alerts will no longer be identified on the Storyboard.  
                                                                    • When handling blood or body fluids from patients receiving POTENTIAL or REPRODUCTIVE hazard medications, refer to the AHS/COV Hazardous Medication PPE Guide to determine the required personal protective equipment (PPE).
                                                                  • For patients admitted to inpatients and who had received a KNOWN Hazard Medication at home or in the community, the system will use the admit date as the assumed last dose date to calculate the precautionary period timeline.
                                                                  KNOWN hazard medication alerts will remain active until: the indicated precautionary period has passed (if the medication was administered through the MAR); the medication has been discontinued, cancelled, or expired (by a patient report or an authorized community prescriber); or the admit date to calculate the precautionary period has passed. Non-prescribers will continue to be able to see the KNOWN, POTENTIAL, or REPRODUCTIVE hazardous medication alerts in other locations, including lab specimen labels. 

                                                                  This change is phase 1 of integrating hazardous medication identification into Connect Care; phase 2 will expand identification to all other departments, with implementation planned for a future date.

                                                                  For more information, see the FAQ:

                                                                        New Ambulatory Feature - Common Diagnosis Quick Buttons

                                                                        Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
                                                                        • New Ambulatory Feature - Suggested "Perfect Fit" Visit Diagnoses
                                                                        Epic has an available feature called "Perfect Fit" that is a machine learning engine which, over time, analyzes users' patterns so it can then update various areas of the system to give the users easy access to the values they select most frequently. Currently, this feature is seen in In Basket, when it makes suggestions of message recipients based on the most common recipients a user has previously sent messages to. 

                                                                        Starting in August 2025, the Perfect Fit feature will be implemented in Connect Care specifically in the area of ambulatory visit diagnoses. When turned on, it will begin to "learn" what an individual ambulatory prescriber's most common visit diagnoses are, and then will make diagnosis suggestions specific to that prescriber in the "Visit Diagnoses" section via a list of quick buttons (click the camera icon below for a screenshot). This feature will improve prescribers' user experience by helping them quickly complete visit documentation, and will decrease the need to build and maintain preference lists that might be too generic for some prescribers.

                                                                              New Referral Reject Reason - Collateral Visit

                                                                              Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
                                                                              • New Referral Reject Reason - "Collateral Visit Provided"
                                                                              As previously posted, "Collateral Visits" are visits with a person other than the patient (e.g., parent, partner, caregiver, provider, multidisciplinary team) regarding the health care of the patient. The appointment is scheduled to the patient but attended by the collateral person, and the encounter is on the patient’s health record. These visit types should not be used to link referrals to. 

                                                                              As of August 7, 2025, to support proper workflows for referrals, if a referral request is actioned by the referred-to provider through a Collateral Visit, when the referral is triaged it will be rejected with the new reason of "Collateral Visit Provided" and the referral record will show as closed. If the referring provider has follow-up questions about the Collateral Visit, they should communicate with the referred-to provider who provided the Collateral Visit. 

                                                                              For more information on Collateral Visits and referrals, see:

                                                                                    Anesthesia Users - Handoff Activity Update

                                                                                    Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
                                                                                    • Anesthesia Users - Handoff Activity Update
                                                                                    The "Handoff" report(s) can be accessed from Patient Lists within an open chart. Previously, anesthesia users were able to view but not update existing Handoff reports. As of August 5, 2025, anesthesia users will see a "Write Handoff" button in the Patient List toolbar. When this button is clicked, updates can be written within the text fields of the Handoff tab in the right sidebar (click the camera icon below for a screenshot)


                                                                                    Note that only one Handoff report will be kept for users from the same specialty, the next provider from the same specialty will be updating the same Handoff report. 

                                                                                          Tool Tune Up: July 2025 Order Tool Updates

                                                                                          The spreadsheet linked from this post will be updated throughout the month. 
                                                                                          Consider looking back each week.

                                                                                          The spreadsheet linked below details recent or upcoming changes to order tools (e.g., order sets, SmartSets, therapy plans) that may impact prescriber personalization. Note that the link to the spreadsheet remains the same for the year, with a new tab added for each month. 

                                                                                          The spreadsheet is typically updated at the end of each week if any new changes are confirmed/implemented. If the spreadsheet has been updated, a note with the date will be added after the spreadsheet link.

                                                                                          Changes to Microbiology Orders

                                                                                          Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
                                                                                          • Changes When Ordering Testing for Stool Parasites and Urine Schistosomiasis
                                                                                          As of July 22, 2025there are a few changes affecting the process of ordering testing for stool parasites and urine schistosomiasis: 
                                                                                          • Testing for Giardia, Cryptosporidium, or Entamoeba histolytica:
                                                                                            • Continue using the “Stool Parasite Screen” order to test for stool parasites via PCR and microscopy. By default, only the PCR test will be performed unless additional clinical history is provided.
                                                                                          • Testing for Parasites Beyond Giardia, Cryptosporidium, or Entamoeba histolytica:
                                                                                            • New instructions and clinical history questions have been added to the “Stool Parasite Screen” to help ensure the correct test is ordered for the clinical scenario.
                                                                                            • If other parasites are suspected, select “Other” in the order and complete the mandatory questions that appear. If sufficient clinical history is provided, both “Stool Parasite Screen (PCR)” and “Stool Parasite Microscopy” (formerly “Ova and Parasite, Stool”) will be performed and reported separately.
                                                                                          • Urine Schistosomiasis Testing:
                                                                                            • A new order, “Urine Schistosoma Microscopy”, has been created. Use this order when testing for urine schistosomiasis and provide relevant clinical history.
                                                                                            • Discontinue using “Ova and Parasites, Tissue and/or Fluid” (now renamed “Tissue/Fluid Microscopy”) for this purpose.
                                                                                          Specimen collection procedures and testing modalities remain unchanged. For more information, refer to the APL Test Directory.

                                                                                                Optimization Training - Classes in August

                                                                                                The CMIO Prescriber Experience team offers Optimization classes (a.k.a. Thrive classes), where Connect Care prescribers can learn how to take full advantage of the features of the clinical information system, to help maximize their productivity and spend more time with patients. Classes are typically 60 minutes in length each and focus on completing common workflows more efficiently.

                                                                                                Below are the Optimization classes scheduled for August 2025:

                                                                                                • In Basket Management
                                                                                                  • August 12, 12:3013:30
                                                                                                  • August 19, 08:0009:00
                                                                                                  • August 21, 10:3011:30
                                                                                                • Lab Ordering
                                                                                                  • August 6, 12:0013:00
                                                                                                  • August 20, 12:0013:00
                                                                                                • Mental Health Act Forms
                                                                                                  • August 12, 12:0013:00
                                                                                                  • August 27, 12:0013:00
                                                                                                • Notes
                                                                                                  • August 8, 12:0013:00
                                                                                                  • August 20, 12:0013:00
                                                                                                  • August 27, 12:0013:00
                                                                                                • Orders Optimization
                                                                                                  • August 13, 12:0013:15
                                                                                                • SmartTools
                                                                                                  • August 5, 12:0013:00
                                                                                                  • August 18, 12:0013:00
                                                                                                • Therapy Plans
                                                                                                  • August 11, 12:0013:00
                                                                                                  • August 28, 12:0013:00

                                                                                                  Prescribers can register for these Optimization classes at the below link (clicking the “Optimization” button at the bottom of any page in the Connect Care Manual will also take you to the booking page). Spots are limited to ensure trainers can address individual questions. Please ensure that you review your confirmation email from "Bookings CMIO Thrive" for the class link, and requirements for the session.

                                                                                                  UPDATE: DI Interventional Radiology Order Sets - Temporary Inactivation

                                                                                                  Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
                                                                                                  • New Ambulatory/Inpatient DI Interventional Radiology Order Sets  - UPDATE
                                                                                                  New diagnostic imaging (DI) order sets for guided procedures were released June 26, 2025 (see posting). These are temporarily inactivated to allow for additional validation work. We will re-post when the order sets are again made available.

                                                                                                  The independent DI orders remain and should be used until new order sets are reactivated in Connect Care.

                                                                                                        Updates to Anesthesia Difficult Airway Documentation and Reminders

                                                                                                        Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
                                                                                                        • Updates to Anesthesia Difficult Airway Documentation and Reminders
                                                                                                        As of July 17, 2025, a number of improvements will be implemented related to Anesthesia difficult airway documentation and difficult airway reminders, to ensure documented difficult airways are reflected in key places on the patient's chart.

                                                                                                        Difficult Airway Documentation
                                                                                                        • When a difficult airway is documented in the Procedure Note, it will automatically be reflected in Notable Events.
                                                                                                        • When a difficult airway associated complication is documented in Notable Events, the relevant diagnosis will automatically be added to the patient Problem List (see below diagnosis mapping):
                                                                                                          • Unable to intubate complication --> Failed or difficult intubation diagnosis
                                                                                                          • Difficult to intubate – expected or Difficult to intubate – unexpected complication --> Difficult intubation diagnosis
                                                                                                          • Difficult mask airway complication --> Difficult airway diagnosis

                                                                                                        Document Difficult Airway Reminder
                                                                                                        While documenting a difficult airway in a Procedure Note will not make it automatically flow to the patient Problem List, a "Document Difficult Airway" reminder will fire if the below conditions are met (click the camera icon below for a screenshot):
                                                                                                        • One of the following exists in the Notable Events:
                                                                                                          • Difficult mask airway
                                                                                                          • Unable to intubate – expected
                                                                                                          • Unable to Intubate – unexpected
                                                                                                        • AND none of the following diagnoses exist under the Problem List:  
                                                                                                          • Difficult airway
                                                                                                          • Difficult intubation
                                                                                                          • Failed or difficult intubation
                                                                                                        • Clicking on the Document Difficult Airway reminder will then launch a Notable Events window. From there, the difficult airway notable events can be reviewed and manually added to the Problem List if appropriate, by clicking the "+ Add Problem" button.  

                                                                                                        • Once the difficult airway notable event has been added to the Problem List, it will automatically be reflected in the Storyboard's hover bubble and Airway Alert, and the status board Difficult Intubation column. 
                                                                                                         

                                                                                                              Change to Ambulatory Referral to Continuing Care Access and Home Care Order

                                                                                                              Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
                                                                                                              • Change to Ambulatory Referral to Continuing Care Access and Home Care Order
                                                                                                              All Home Care referrals must be triaged through the Continuing Care Access (CCA) departments, and so CCA is pre-filled in the "To Department Specialty" field of the Ambulatory Referral to Continuing Care Access and Home Care order. Previously, however, some referral orders have been signed with that field changed, causing delays in the requests being processed. 

                                                                                                              To ensure the CCA is not bypassed, as of July 8, 2025, users will not be able to change the "To Department Specialty" field on the Ambulatory Referral to Continuing Care Access and Home Care order. This is noted in the "Process Instructions" at the top of the order (click the left camera icon to see a screenshot). If the pre-filled field is changed, an error message will appear, indicating that a CCA department must be chosen before the order can be signed (right camera icon).

                                                                                                               

                                                                                                                    Changes to Immunosuppressant Medication Ordering

                                                                                                                    Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
                                                                                                                    • Changes to Immunosuppressant Medication Ordering
                                                                                                                    As of July 8, 2025, a combined dose for the following immunosuppressant medications is to be entered as one order rather than placing multiple orders for different strengths of dosage: 
                                                                                                                    • Cyclosporine
                                                                                                                    • Mycophenolate Mofetil
                                                                                                                    • Mycophenolate Sodium
                                                                                                                    • Tacrolimus (Short- and Long-Acting)
                                                                                                                    An “Alternative Selection” window will appear when needed to guide prescribers to use the appropriate medication record and total dose, and Pharmacy will know what to dispense depending on the order. 

                                                                                                                    For more details, see the 1-page summary and full guide:

                                                                                                                        Upgrade to Dragon Medical One (Action May Be Needed)

                                                                                                                        Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
                                                                                                                        • Upgrade to Dragon Medical One (Action May Be Needed)
                                                                                                                        On July 7, 2025, Dragon Medical One (DMO) will be upgraded, as the current version will no longer be supported. Unfortunately, after the upgrade, some users may experience pixelation or blurriness when using DMO in Connect Care. This is due to Citrix display settings that can affect image quality when navigating screens. If this occurs, users can opt into the “DMO Citrix Lossless” access group, which will disable display compression and improve visual clarity. For details on how to request this access, see the tip sheet linked below (takes approximately 3 to 5 minutes). If you have any difficulties requesting access, please contact the AHS Help Desk at 1-877-311-4300.

                                                                                                                        If you do not experience any issues with your DMO display in Connect Care, no further action is required on your part.

                                                                                                                            General Internal Medicine - New Pre-Admission Clinic Navigator

                                                                                                                            Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
                                                                                                                            • New PAC Navigator for GIM Consultants
                                                                                                                            As of July 3, 2025, a new PAC navigator will be available to all GIM Consultants providing care for surgical patients through a Pre-Admission Clinic, to streamline the workflow.
                                                                                                                            • The PAC navigator will open automatically when opening a patient chart from a PAC VISIT appointment (click the camera icon below to see a screenshot).
                                                                                                                            • Consultants will still be able to use the current tools if preferred, none will be removed with this change.
                                                                                                                            For more information, see the tip sheet available from the Learning Home Dashboard, also linked below.

                                                                                                                                DI Interventional Radiology Request Changes - New Ambulatory/Inpatient Order Sets

                                                                                                                                Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
                                                                                                                                • New Ambulatory/Inpatient DI Interventional Radiology Order Sets  
                                                                                                                                UPDATE: The DI guided procedure order sets are temporarily inactivated (see posting).

                                                                                                                                As of June 26, 2025, the following diagnostic imaging (DI) interventional radiology order sets will be available in Connect Care, for ambulatory and/or inpatient. Going forward, many DI requests (as listed below) will only be available to order through these order sets. The order sets will guide prescribers to submit the appropriate sampling requests, and will ensure these requests are in an appropriate phase of care so they are not missed by the radiologists, nurses, and technologists who collect the samples.
                                                                                                                                • New order sets:
                                                                                                                                  • Interventional Radiology Thoracentesis/Paracentesis (Ambulatory/Inpatient)
                                                                                                                                  • Interventional Radiology Fluid/Abscess Aspiration/Drainage (Ambulatory/Inpatient)
                                                                                                                                  • Interventional Radiology Joint Aspiration/Injection (Ambulatory/Inpatient)
                                                                                                                                  • Interventional Radiology Mass/Organ Biopsy (Ambulatory/Inpatient)
                                                                                                                                  • Ambulatory Interventional Radiology Lumbar Puncture 
                                                                                                                                • DI requests only available through order sets:
                                                                                                                                  • Angiography/Ultrasound Guided Aspiration and/or Injection
                                                                                                                                  • Angiography/CT/Ultrasound Guided Fluid Aspiration
                                                                                                                                  • Angiography/CT/Ultrasound Biopsy  
                                                                                                                                  • Thoracentesis/Paracentesis Procedures
                                                                                                                                For more details, see the tip sheet.

                                                                                                                                      Changes for "CBC and Differential" Orders

                                                                                                                                      Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
                                                                                                                                      • Changes for "CBC and Differential" Orders
                                                                                                                                      As of June 24, 2025, orders placed for “CBC and Differential” (CBCD) will automatically be converted to a “CBC, No Differential” (CBC) order if a differential has been reported within the same calendar day. 

                                                                                                                                      For more details, see the Lab Bulletin:

                                                                                                                                          Optimization Training - Classes in July

                                                                                                                                          The CMIO Prescriber Experience team offers Optimization classes (a.k.a. Thrive classes), where Connect Care prescribers can learn how to take full advantage of the features of the clinical information system, to help maximize their productivity and spend more time with patients. Classes are 60 minutes in length each and focus on completing common workflows more efficiently.

                                                                                                                                          Below are the Optimization classes scheduled for July 2025, including a new class on Mental Health Act Forms:

                                                                                                                                          • In Basket Management
                                                                                                                                            • July 7, 12:0013:00
                                                                                                                                            • July 8, 14:3015:30
                                                                                                                                            • July 16, 14:3015:30
                                                                                                                                            • July 21, 10:0011:00
                                                                                                                                          • Lab Ordering
                                                                                                                                            • July 16, 12:0013:00
                                                                                                                                            • July 22, 12:0013:00
                                                                                                                                          • NEW: Mental Health Act Forms
                                                                                                                                            • July 8, 12:0013:00
                                                                                                                                            • July 23, 12:0013:00
                                                                                                                                          • Notes
                                                                                                                                            • July 11, 12:0013:00
                                                                                                                                            • July 23, 12:0013:00
                                                                                                                                            • July 31, 12:0013:00
                                                                                                                                          • Orders Optimization
                                                                                                                                            • July 7, 10:0011:00
                                                                                                                                            • July 21, 11:3012:30
                                                                                                                                          • SmartTools
                                                                                                                                            • July 9, 12:0013:00
                                                                                                                                            • July 21, 12:0013:00
                                                                                                                                          • Therapy Plans
                                                                                                                                            • July 3, 12:0013:00
                                                                                                                                            • July 23, 12:0013:00
                                                                                                                                            • July 29, 12:0013:00

                                                                                                                                            Prescribers can register for these Optimization classes at the below link (clicking the “Optimization” button at the bottom of any page in the Connect Care Manual will also take you to the booking page). Spots are limited to ensure trainers can address individual questions. Please ensure that you review your confirmation email from "Bookings CMIO Thrive" for the class link, and requirements for the session.