Connect Care Support Forum

Launch 9 Support Hot Topics - Week 2

This combined posting lists needs raised in the second week of launch support, with links to support information. Consider looking back to the previous daily posts from the first week.

Computerized Prescriber Order Entry (CPOE) Ordering Norms for Verbal and Telephone Orders

Information on CPOE can be found in a Countdown Checklist post and the Clinical Ordering Norms section of the Connect Care Manual.
The majority of orders will be entered directly by prescribers in Connect Care, but verbal and telephone orders are required when timely entry by the prescriber is not possible. If it's urgent enough for the care team to call the prescriber, it's urgent enough for telephone orders.
See this summary of guidelines for telephone and verbal orders that comply with AHS policies and procedures, complete with practical examples and norms based on time of day. Examples include when the prescriber is off-site, does not have access to a Connect Care-enabled device, and/or it is after hours.

Interfacility Transfers (IFTs)

To transfer a patient to any other site (IFT), including Continuing Care (Long-Term Care, Supportive Living), remember to use the "Interfacility Transfer" navigator, located within the "Discharge" activity. Using the correct navigator will ensure that all steps required for this workflow are completed and orders are available/actionable at the receiving site.
An IFT to a Continuing Care facility has some slight differences from other IFTs. For more information, see the "Interfacility Transfer from Connect Care to Continuing Care Site" section at the bottom of the IFT page in the Connect Care Manual.
Further information (including other IFT workflows) is available in the IFT section of the Connect Care Manual.

Dragon Medical One Pixelation Issue
Users (from all launches) have been experiencing pixelation of text in Connect Care when Dragon Medical One (mobile dictation, DMO) is active. The issue seems to be due to the upgraded version of DMO that went live October 9.
IT has begun to roll back to the older version of DMO, users should soon see an improvement.
Prescriber Support
Super Users are a great first point of contact when you need help, alongside the Helpdesk for urgent issues. If you are needing access help, call Helpdesk, as this is considered an urgent issue.
For less pressing and more complex issues (e.g., help with using the Discharge navigator), the Virtual Drop-in Centre is open 7 days a week for another week, and then reduced hours into December. Hours are 08:00–20:00 this weekend, as well as next week.
November 15: 07:00–20:00
November 16–22: 08:00–20:00
For details on how to access the Virtual Drop-in, including updated hours and posters, see launchhelp.connect-care.ca.
Reminder: Key Launch 9 Workflows and Updates

To prepare for Launch 9, there have been a number of system updates and new or changed workflows that affect Connect Care prescribers from all launches.
A Launch 9 Updates section in the Connect Care Manual flags the largest updates and changes to be aware of, including:

Changes related to admitting from/discharging to the Continuing Care facilities launching in North and Edmonton Zones
Changes to disposition selection in the Discharge order for all IFTs
Changes related to Health Link and other Population and Public Health programs going live (including ambulatory referrals to Health Link)

Any additional changes during the launch support period will be flagged on the Launch 9 Updates page of the Manual, as well as this Connect Care Support Blog channel (our regular channel for posting system updates).

SMAT Changes in Pediatric/Neonatal Order Sets

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

SMAT Changes in Pediatric/Neonatal Order Sets

As of November 19, 2024, any medication (ERX) records that had a defaulted standard medication administration time (SMAT; aka scheduled or SCH) on pediatric and neonatal order sets will be converted to a non-SMAT frequency to align with change made to the ERX records in June 2024. Personalization made to those medication records within the affected order sets will have personalization removed.

Please pay close attention to the banner that appears upon opening the order sets for the first time after this date, as it will identify the medications affected so they can be re-personalized (click the below camera icon to see an example banner).

Launch 9 Support Hot Topics - Day 7

Daily postings on this channel address needs raised in prescriber huddles, with links to support information. Content is published by 17:30; any additional hot topics after this time will be posted the following day.

Interfacility Transfers (IFTs)

To transfer a patient to any other site (IFT), including Continuing Care (Long-Term Care, Supportive Living), remember to use the "Interfacility Transfer" navigator, located within the "Discharge" activity. Using the correct navigator will ensure that all steps required for this workflow are completed and orders are available/actionable at the receiving site.
An IFT to a Continuing Care facility has some slight differences from other IFTs. For more information, see the "Interfacility Transfer from Connect Care to Continuing Care Site" section at the bottom of the IFT page in the Connect Care Manual.
Further information (including other IFT workflows) is available in the IFT section of the Connect Care Manual.

Prescriber Support

Super Users are a great first point of contact when you need help, alongside the Helpdesk for urgent issues. If you are needing access help, call Helpdesk, as this is considered an urgent issue.
For less pressing and more complex issues (e.g., help with using the Discharge navigator), the Virtual Drop-in Centre is open 7 days a week for the next few weeks. The Virtual Drop-in remains open this entire long weekend, including the stat holiday on Monday. The hours for the next week (until November 17) are:

Monday–Friday: 07:00–20:00 (includes November 11 stat)
Saturday–Sunday: 08:00–20:00

For details on how to access the Virtual Drop-in, including updated hours and posters, see launchhelp.connect-care.ca.

Launch 9 Support Hot Topics - Day 5

Referrals to Home Care

Home Care referrals need to go through the central Continuing Care Access (CCA) team. In the Home Care order set/SmartSet, the “To Department Specialty” field is prefilled with “Continuing Care Access” to ensure it gets to the CCA team, and this field should not be changed. See the tip sheet for details.
An issue was identified for Emergency Department prescribers when searching for the Home Care referral order. The fix is to use the "Discharge Templates" tile in the "Dispo" tab to find the appropriate Home Care referral SmartSet (search for "home care"). A quick link will soon be added so the SmartSet can be directly accessed without searching. In the meantime, see the tip sheet for details on how to search and find.

Launch 9 Support Hot Topics - Day 3 and 4

Referrals to Home Care

Home Care referrals need to go through the central Continuing Care Access (CCA) team. In the Home Care order set/SmartSet, the “To Department Specialty” field is prefilled with “Continuing Care Access” to ensure it gets to the CCA team, and this field should not be changed. See the tip sheet for details.
An issue has been identified for Emergency Department prescribers when searching for the Home Care referral order. The fix is to use the "Discharge Templates" tile in the "Dispo" tab to find the appropriate Home Care referral SmartSet (search for "home care"). A tip sheet with details is in development.

External Medication Cutover at Continuing Care Facilities with External Contracted Pharmacy

At inpatient Continuing Care facilities with an externally contracted pharmacy, the paper Medication Administration Record (MAR) is the only source of truth for patient medications.
External Medication Cutover can be undertaken to align the External Medication view in Connect Care to a patient’s complete medication profile. External Medication Cutover can be completed by the most responsible prescriber, or by nurses or pharmacists.
To determine which patients have undergone External Medication Cutover, nurses, unit staff and pharmacists can add a column to their patient list which indicates attestation of completion.
See the memo for details.

Managing Orders for Patients on Dialysis - Continuing Care and Correctional Health

If a Continuing Care/Designated Supportive Living resident or Corrections patient requires hemodialysis, peritoneal dialysis, or an Alberta Kidney Care clinic appointment, there is a specific workflow that needs to be followed so that information flows appropriately through Connect Care. This will allow medication orders to work correctly and help to mitigate patient safety concerns. The specific workflow is dependent on whether the facility is on Connect Care, and, if it is, whether the facility has an on-site pharmacy or uses a contracted/community pharmacy.
See the relevant memo for details:

Prescriber Support

Super Users are a great first point of contact when you need help, alongside the Helpdesk for urgent issues. If you are needing access help, call Helpdesk, as this is considered an urgent issue.
For less pressing and more complex issues (e.g., help with using the Discharge navigator), the Virtual Drop-in Centre is open 7 days a week for the next few weeks. The hours for the next two weeks (November 2–17) are:

Monday–Friday: 07:00–20:00
Saturday–Sunday: 08:00–20:00

For details on how to access the Virtual Drop-in, including updated hours and posters, see launchhelp.connect-care.ca.

Key Launch 9 Workflows and Updates

To prepare for Launch 9, there have been a number of system updates and new or changed workflows that affect Connect Care prescribers from all launches.
A Launch 9 Updates section in the Connect Care Manual flags the largest updates and changes to be aware of, including:

Changes related to admitting from/discharging to the Continuing Care facilities launching in North and Edmonton Zones
Changes to disposition selection in the Discharge order for all IFTs
Changes related to Health Link and other Population and Public Health programs going live (including ambulatory referrals to Health Link)

Any additional changes during the launch support period will be flagged on the Launch 9 Updates page of the Manual, as well as this Connect Care Support Blog channel (our regular channel for posting system updates).

Launch 9 Support Hot Topics - Day 1 and 2

Prescriber Support

Super Users are a great first point of contact when you need help, alongside the Helpdesk for urgent issues. If you are needing access help, call Helpdesk, as this is considered an urgent issue.
For less pressing and more complex issues (e.g., help with using the Discharge navigator), the Virtual Drop-in Centre is open 7 days a week for the next few weeks. The hours for the next two weeks (November 2–17) are:

Monday–Friday: 07:00–20:00
Saturday–Sunday: 08:00–20:00

For details on how to access the Virtual Drop-in, including updated hours and posters, see launchhelp.connect-care.ca.

Key Launch 9 Workflows and Updates

To prepare for Launch 9, there have been a number of system updates and new or changed workflows that affect Connect Care prescribers from all launches.
A Launch 9 Updates section in the Connect Care Manual flags the largest updates and changes to be aware of, including:

Changes related to admitting from/discharging to the Continuing Care facilities launching in North and Edmonton Zones
Changes to disposition selection in the Discharge order for all IFTs
Changes related to Health Link and other Population and Public Health programs going live (including ambulatory referrals to Health Link)

Any additional changes during the launch support period will be flagged on the Launch 9 Updates page of the Manual, as well as this Connect Care Support Blog channel (our regular channel for posting system updates).

Dragon Medical One Pixelation Issue

Users (from all launches) are experiencing pixelation of text in Connect Care when Dragon Medical One (mobile dictation, DMO) is active. The issue seems to be due to the upgraded version of DMO that went live October 9.
IT will be rolling back to the older version of DMO until the issue is fixed. This roll back, however, is expected to take until mid-November to complete. Updates will be posted when available.

Covenant Facilities and Medication Orders

There have been some questions on external medication cutover. A memo with helpful information will be sent soon.

Optimization Training - Classes in November

The CMIO Training team offers Optimization classes (previously called Thrive classes), where Connect Care prescribers can learn how to take full advantage of the features of the clinical information system, to help maximize their productivity and spend more time with patients. Classes are 60 minutes in length each and focus on completing common workflows more efficiently.

Below are the Optimization classes scheduled for November 2024.

Notes and Documentation SmartTools

November 21, 12:00–13:00
November 25, 12:00–13:00

Orders Optimization

November 19, 11:00–12:00

In Basket Management

November 11, 11:00–12:00
November 21, 10:30–11:30
November 28, 08:30–09:30

Therapy Plans

November 26, 12:00–13:00

NEW: AMH Neuromodulation (focuses on work up order panels, ECT Therapy Plans, and documentation)

November 21, 15:00–16:00

Prescribers can register for these Optimization classes at the below link. Classes will be added regularly, so please continue to check back. Spots are limited to ensure trainers can address individual questions. Please ensure that you review your confirmation email from "Bookings CMIO Thrive" for the class link, and requirements for the session.

Advanced Care Planning and Goals of Care Designation Updates

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

Advanced Care Planning and Goals of Care Designation Updates

To better support clinical decision-making in the moment and reduce risks of harm when using out-of-date information, as of October 16, 2024, Advanced Care Planning (ACP) and Goals of Care Designation (GCD) related updates have been made to the following three areas:

Storyboard ACP/GCD status messaging: Adjusted to read “No active order; search scanned docs” when no active order exists.
Best Practice Advisories (BPAs): Amended to include three additional lines of instruction and link to the ACP navigator (via the “Review ACP/Greensleeve Documents” link at the bottom of the BPA), to instruct on appropriate review of documents.
GCD Order: Includes additional wording directing users to take appropriate action for ACP/GCD reconciliation: “Green Sleeves and Connect Care must be reviewed and reconciled to ensure that both sources reflect the most recent order. Goals of Care Designations ordered in Connect Care must be printed and added to the front of patient’s Green Sleeve. If any prior printed designations are retained, they should be marked 'VOID', dated and initialed."

For more details about GCD, see the Connect Care Manual. If you have any questions, contact ConversationsMatter@ahs.ca.

Laboratory Results Review Update - Cord Blood Gases

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

Laboratory Results Review Update - Cord Blood Gases

With the aim of improving lab results review for cord blood gases, the previous Result Review "Cord Blood BG" folder has been separated into two separate folders: "CORD ARTERIAL BG" and "CORD VENOUS BG" (click on the camera icon below for a screenshot). Smart Tools/Text using these components may need to be updated.

New Pediatric Dosing Weight BPA

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

New Pediatric Dosing Weight BPA

Accuracy in dosing weight is critical for patient safety and effective treatment. To support clinical decision-making by ensuring accurate dosing information, a new Best Practice Advisory (BPA) notification will fire for prescribers to help identify pediatric patients who are <1 year old with a dosing weight recorded on the current encounter and the most recent recorded dosing weight is >7 days old.

Prescribers will see the following BPA options:

Update Dosing Weight (via flowsheet row in BPA)
Update Weight (via flowsheet row in BPA)
Place Order: Update Dosing Weight (NUR792) preconfigured with a comment “Reweigh patient and discuss with Most-Responsible-Provider to determine the most appropriate dosing weight for the patient". 24-hour lockout will be applied to the notification.
Acknowledgement Reason: “Remind me in 1 hour”

Note: To view the most recent weight and dosing weight recorded, click the wrench icon in the upper right corner of the window and select the “Show Last Filed Value” checkbox (click on the camera icon to see a screenshot).

For more information on weight-based dosing, see the tip:

Medication Ordering Tip: Weight-Based Dosing

E0 Workflow Updates

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

E0 Workflow Updates

The following updates have been made to the workflow for E0 Case Scheduling, affecting STAT Labor and Delivery Cases and all other STAT Surgical Cases, as seen in the respective swimlane diagrams (click image to enlarge). The largest change for prescribers is that an identified care team can now be designated to call the appropriate surgical desk to request a STAT case if the Surgeon is occupied caring for the patient.

E0 Case Scheduling

Updated verbiage.
Delineates between general surgery case and C-section case.
Allows surgeon to provide verbal direction as per CPOE to call and book the case.
Added CARE TEAM MEMBER swim lane to identify what this person will need when calling the OR to notify and book the case.
Delineates situations with MRN or unknown patient to reduce backend reconciliation and reduce patient record error risk.
Provides a closed loop communication step for the workflow.

E0 Case Scheduling – Pregnant Patient from Emergency for STAT C-Section

Allows surgeon to provide verbal direction as per CPOE to call and book the case.
Added CARE TEAM MEMBER swim lane to identify what this person will need when calling the OR to notify and book the case.
Identifies a step for sites with separate LDRs for this dept to be the initial call.
Delineates situations with where the C-section is going to be performed.
Reminder regarding sending staff as needed when procedure done outside of an LDR.

New Order Set - Cystic Fibrosis Admission Adult

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

New Order Set - Cystic Fibrosis Admission Adult

A new order set, "Cystic Fibrosis Admission Adult", is now available. Click on the camera icon below for a screenshot.

Discharge Dispositions - Simplified Options

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

Discharge Dispositions - Simplified Options

The "Disposition" field in the Discharge order is required to be documented upon actual discharge. Previously, if the wrong disposition was selected it created issues with printing the appropriate discharge/transfer documents (i.e., AVS), which impacted discharging the patient in a timely manner.

To simplify the selection process and prevent issues from occurring, as of October 30, 2024, all transfer dispositions will be removed from the disposition picklist (dropdown menu accessed via the magnifying glass icon in the search field) and replaced with one transfer disposition called "Transfer to Another Facility". This new disposition should be used for ALL interfacility transfers (IFTs) to other hospitals including rehab, mental health, long-term care/Continuing Care, acute care and correctional health locations. The actual destination type and destination location will be captured in the Discharge Form (by unit clerk or nursing) upon actual discharge. The new disposition is also available as a new speed button, to the right of the search field (click on camera icon to see screenshot).

All other discharge dispositions (e.g., for patients who have died, left without discharge, AMH dispositions, and patients dismissed from the ED that have not been admitted) have also been simplified, and remain available in the disposition dropdown menu.

Updated NICU EEG Orders

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

Updated NICU EEG Orders

As of October 11, 2024, to help support NICU EEGs being initiated in a timely manner, a new order was added for “Continuous EEG NICU – RN Applied”. Tools for all associated workflows (EEG Lab orders depots and Neurologist Reading Work Lists) have been adjusted to include the new order.

There have also been the following revisions to the “Continuous EEG NICU” order:

Removed the unnecessary "Type" field.
Removed indications: Brain malformation, hydrocephalus, intracranial hemorrhage, microcephaly, neonatal stroke.

Note: The order contains a "Comments" section, where clinicians can enter the history. This is the location where it would be appropriate and helpful to mention any of these other conditions.

Removed process instruction “if unable to move bed, please send on stretcher”, as this does not apply to NICU continuous EEG recordings.

Interfacility Transfer Workflow Changes - Held Orders

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

Interfacility Transfer Workflow Changes - Held Orders

As of October 16, 2024, orders that are on hold and are marked as "Continue" during the Interfacility Transfer (IFT) workflow will remain on hold when IFT orders are released on the receiving side, until manually unheld. Previously, medication orders on hold that were marked as "Continue" during the IFT workflow were not flagged as held and would become active on the receiving side following the release of IFT orders.

As seen in the screenshot (click on camera icon below), for a held order that the sending prescriber marked as "Continue", the receiving site will clearly see that hold status rather than it being active upon release of the IFT orders. The receiving prescriber would then have to select "Unhold" if the order needs to be active.

Ambulatory/Outpatient Updates - Collateral Visits

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

Ambulatory/Outpatient Updates - Collateral Visits

"Collateral visits" are visits with a person other than the patient (e.g., parent, partner, caregiver, provider, multidisciplinary team) regarding the health care of the patient. The appointment is scheduled to the patient but attended by the collateral person, and the encounter is on the patient’s health record.

As of October 15, 2024, there will be updated design, build, and workflow for collateral visits in ambulatory/outpatient settings. These changes include:

The ability to schedule the appointment with the patient:

Default to be hidden from the patient, as they do not need to attend the appointment
Collateral-specific Visit Types
Built-in prompts to indicate who the collateral person is to attend the appointment
Registration bypass, as the patient is not presenting thus registration can be bypassed

A new encounter type of “Collateral” to complete documentation, including:

Specific tools for documenting a collateral visit
A unique note type of collateral to differentiate documentation from non-collateral visits

New columns for the Department Appointment Report (DAR) and Multi-Provider Schedule (MPS), to assist with indicating collateral visits and persons

If your department requires use of the Collateral Visit workflow, you must request Collateral Visit Types to achieve this workflow, by submitting a ticket. Collateral Visit Types available to request are Provider to Provider (intended to be used when scheduling two Connect Care providers; if only one provider is a Connect Care provider, use another subsequent Collateral Visit Types), Collateral, Collateral – Group, Collateral – Community, Collateral – Home, and Collateral – Telephone.

For screenshots and more information, see the guide:

Guide: Collateral Visit

H&P Lookback Setting and Prep for Procedure Updates

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

Linked H&P Interval Setting and Prep for Procedure Updates

As of October 10, 2024:

The History and Physical (H&P) Interval ("Link other H&P" in Admission Navigator) setting has been updated to look for appropriate admitting H&P notes (i.e., existing H&P, or a Consult Note or other summative document that can be used as an H&P) up to 1 year in the past, as H&P notes are good for up to 1 year. Previously, the lookback time was set to 90 days.

An “Op Note” section has been added to the Prep for Procedure navigator, allowing prescribers to create Op Notes for ambulatory operative procedures (click on the camera icon below for a screenshot). Previously, ambulatory operative procedures could only be documented as Progress Notes.

Note: Op Notes are automatically sent to Netcare once signed.

Dragon Medical One Upgrade

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

Dragon Medical One Upgrade

As of October 7, 2024, Connect Care's in-system dictation solution, Dragon Medical One (DMO), will be upgraded to a new version. This upgrade will primarily change the look and feel of the DragonBar. The application will also remember where a user last left the DragonBar on the screen, and will reappear in the same place at the next login. All other functionality will be the same.

Auto-expiry of Additional In Basket Message Types

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

Auto-expiry of Additional In Basket Message Types

Clinical information systems have increased the volumes of messages prescribers and other users need to manage. AHS is committed to reducing clutter and increasing In Basket message relevance. Accordingly, the "Taming In Basket" project was launched to identify In Basket messages that can be safely auto-expired, to reduce the volume of existing messages and to empower users to use In Basket efficiently. Approvals have been obtained for the first batch of In Basket messages to be set to auto-expire.

As of October 3, 2024, the following In Basket message types will be set to auto-expire after 90 days:

Appointment Notification
Case Message
Covered Work
Media Manager
OOC Notification
BestPractice
Addendum Notification
Rx Response
Pt Admitted/Discharged
Canceled Orders

Please note that this change will be effective moving forward only. Messages older than 90 days that currently exist in users’ In Baskets will not be affected. Messages older than 90 days will be removed from users’ In Baskets in January 2025 (further communication will be shared at that time). Also note that the above message types are in addition to the message types that are already set up to auto-expire. Currently, Timeout Msg expire in 3 days; Inpatient Notifications, Results Notifications, and ED Notifications in 30 days; and MyChart Notifications in 60 days.

Tip: With the recent Fall Upgrade, users are now able to opt in/out from many more message types. In In Basket, click on "Preferences", then "Message Settings", and then select or deselect the message types you want or no longer want to receive.

COVID-19 and Connect Care - Hospital Vaccinations Order Set Updated

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

COVID-19 and Connect Care - Hospital Vaccinations Order Set Updated

Changing COVID-19 vaccine ordering tools in Connect Care, paired with a constant imperative to immunize, improves our ability to offer vaccination to patients seen for other reasons.

The Connect Care COVID-19 vaccine order sets have been updated to reflect changes in availability of vaccine type. Eligibility guidance is available through embedded links.

Manual: Hospital COVID-19 Vaccination Orders

Enhanced Discharge as Deceased Navigator

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

Discharge as Deceased Navigator Enhancements

A unique patient navigation workflow is needed when a patient dies in a healthcare facility, including when they are declared dead on arrival at the facility. This "patient movement" is a form of discharge, with death bringing the associated healthcare encounter to an end. The workflow is supported with a navigator.

As of October 1, 2024, there are significant enhancements to the "Discharge as Deceased" navigator within the "Discharge" activity available to patient charts opened to an inpatient encounter.

The prescriber navigator has been simplified and provided with brief instructions highlighting tasks for prescribers. Data entry is streamlined, making it easer to complete organ and tissue donation criteria checks. A standardized pronouncement of death note (charting requirement) is generated with a single click. And there is easier access to discharge summary templates that meet provincial documentation requirements.

The deceased navigator update matches recent enhancements to admission and discharge navigators.

Inpatient Order Set Updates - Swallow Screen and Bronchiolitis

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

Inpatient Order Set Updates - Swallow Screen and Bronchiolitis

Two new/updated order sets are available for prescribers:

Stroke Order Set - Nursing Swallow Screen - In the "Diet and Nutrition" section of stroke order sets (Acute Ischemic Stroke [Thrombolysis and EVT] Adult - click on first camera icon below for screenshot; Acute Intracerebral Hemorrhage Adult - click on second camera icon), prescribers can easily order a swallow screen to be completed by nursing, to ensure any swallowing difficulties are identified prior to any oral intake.

Bronchiolitis Deterioration and Heated Humidified Highflow Nasal Cannula Pediatrics - This order set has been developed to support the additional guidance for heated humidified high flow nasal cannula (HHHFNC) in bronchiolitis that has been added to the Bronchiolitis, Infant – Emergency & Inpatient Clinical Knowledge Topic. The Bronchiolitis ED/UCC Pediatric and the Bronchiolitis Admission and Maintenance Pediatric have also been updated.

Optimization Training - Classes in October

Below are the Optimization classes scheduled for October 2024.

Notes and Documentation SmartTools

October 2, 12:00–13:00
October 9, 12:00–13:00

Orders Optimization

October 9, 10:00–11:00
October 28, 13:00–14:00

In Basket Management

October 8, 13:00–14:00
October 9, 11:30–12:30
October 15, 09:00–10:00
October 15, 12:30–13:30
October 17, 12:00–13:00
October 24, 08:30–09:30
October 29, 15:00–16:00

Anesthesia (These classes do not have to be done in chronological order, and each covers different topics)

Anesthesia 1 - Intraprocedural Workflows

October 3, 16:00–17:00

Anesthesia 2 - Working with Anesthesia Records

October 14, 19:00–20:00

Anesthesia 3 - Personalizing Macros

October 29, 19:00–20:00

Anesthesia 4 - Haiku Personalization

October 4, 16:00–17:00
October 11, 17:00–18:00
October 16, 17:00–18:00
October 24, 17:00–18:00

New Outpatient/Ambulatory Interventional Radiology Panel

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

New Ambulatory Interventional Radiology Panel

A new ambulatory interventional radiology panel called "Outpatient Interventional Radiology Panel" is available for outpatient/ambulatory prescribers to request a radiology procedure for body fluid withdrawal and lab testing. This panel allows the ordering prescriber to indicate to the radiologist which fluid tests are required, plus provides the requisition for the patient to have corresponding blood tests drawn at the outpatient lab. The in-procedure tests are visible to the radiologist and technician as signed and held orders. The panel includes:

Radiology procedure order - Radiology procedure goes to the Radiant workqueue at the location stated in the order.
Labs ordered on the body fluid - Orders to be released by radiology staff, then collection documented and sent to lab.
Blood tests for the patient to have collected on the day of procedure at a lab collection site - Paper requisition will print for blood tests ordered.

This panel will appear in search when synonyms such as thoracentesis, paracentesis, and US guided thoracentesis are used.

Chart Review Notes - New "Prescriber Only" Filter

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

Chart Review Notes - New "Prescriber Only" Filter

As of September 24, 2024, a new filter is available in the "Notes" tab of the "Chart Review" activity to allow end users to filter to “Prescriber Only” notes, making review easier and quicker. This filter is not currently available for Emergency and Anesthesia.

This filter will include notes written by the following author types:

Clinical Assistant, Physician Assistant
Dentist
Indigenous Healthcare Provider
Medical Student
Midwife, Midwifery Student
Nurse Practitioner, Graduate Nurse Practitioner, Nurse Practitioner Student
Optometrist
Pharmacist, Pharmacist Student
Physician
Podiatric Physician
Resident

SnapShot Report Modifications

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

SnapShot Report Modifications

As of September 24, 2024, a couple of changes have been made to the SnapShot report (found in the "Chart Review" activity), namely adding recent events to the display, and replacing the "My Last Note" with the "Patient’s Last Relevant Note from My Specialty".

Recent Events:

Gives clinicians a better view of relevant information by showing a vertical timeline view of the patient's recent encounters. For example, they can see if the patient was recently in the ED, visited a specialist, or had other interactions with their care team. From Recent Events, clinicians can:

View who the visit was with and the primary diagnosis or other relevant reason for visit.
Open an encounter summary.
Jump to the Encounters tab of Chart Review to do a more thorough review the patient's recent encounters.

If the patient hasn't seen the clinician before (or hasn't seen the clinician recently), Recent Events will show recent events in the clinician's specialty or all recent events up to a maximum of 4 in the last 3 years.
Note: The header for the Recent Events content depends on the user and the specialty of the logged in department; click on the camera icon below to see possible examples.

Patient’s Last Relevant Note from My Specialty:

Will show the last Progress Note from the specialty of the logged in department.
"My Last Note" will still be accessible via the “Last Progress Note” report available in the "Schedule" activity for ambulatory departments.

Glucose Management Tool Improvements

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

Glucose Management Tool Improvements

As of September 16, 2024, a new “Glucometer Overview” column is available to add to inpatient Patient Lists, to facilitate review of glucometer point of care testing (POCT) results directly from the Patient List.

This update makes it easier to identify patients who need diabetes medication review and titration, with colour-coded visual cues and logbook formatting of last/current day POCT glucose results as well as last HbA1C. Double-clicking on the column displays the patient’s Glucose Management Report without exiting out of the Patient List. The report will also be updated to have the logbook formatting.

The Glucometer Overview column has to be manually added to a prescriber’s Patient List; see the tip sheet for details.

New CMIO Operational Training Sessions - General Personalization

Starting in October, the CMIO will provide General Personalization sessions for prescribers who have completed their Basic training and End User Proficiency Assessment (EUPA) in previous launches but did not complete a Personalization session or are interested in a Personalization refresher. This general session would most benefit prescribers from Inpatient, Ambulatory, and Surgery specialties; it is not geared towards Anesthesia or Radiology prescribers.

The session will be 2 hours in length, and will help you to be more efficient and organized in the clinical information system (CIS) where appearance, menus, lists, orders, and text automations can be personalized. Covered topics will include personalizing workspace and wrenches, patient lists, orders, SmartPhrases, and In Basket.

Below are the General Personalization sessions scheduled for October 2024:

October 8, 08:00–10:00
October 24, 13:00–15:00

To see all dates and to register for a session, visit Bookings - CMIO Operational Training and select “General Personalization“.

Heparin Infusion Order Panel Improvements

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

Heparin Infusion Order Panel Enhancements

Protocolled orders can help clinicians manage uncommon health problems when, for example, the most relevant orders are supported with digests of evidence-informed guidance. The use of intravenous heparin infusions is associated with unique risks. As of September 19, 2024, three associated Order Panels are enhanced; infusions for:

Cardiology indications
Venous thromboembolism (VTE) indications
Stroke indications

Prescribers can find the order panels when searching for orders with "heparin" as a keyword.

Admission and Discharge Notification Updates

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

Admission and Discharge Notification Updates

As of September 18, 2024, an update will allow prescribers to choose whether or not they want to receive In Basket notifications for the following patient movement events: Inpatient (IP) Discharge, Emergency Department (ED)/Observation Bed (Obs) Arrival, and ED/Obs Discharge.

If a prescriber already has notifications turned on for IP Admission or External Outpatient Visit (i.e., has "Yes" selected under "Receive Message Notifications by Default"; click the camera icon below to see the screenshot), notifications for these additional patient movement events will be turned on by default.
If a prescriber does not already have notifications turned on for IP Admission or External Outpatient Visit (i.e., has "No" selected under "Receive Message Notifications by Default"), notifications for these additional patient movement events will not be turned on by default.

To update your In Basket notifications to opt in or out of these new notifications, see the tip sheet.

Tip: Setting Care Team Notification Preferences

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