This combined posting lists needs raised in the second week of launch support, with links to support information. Consider looking back to the previous daily posts from the first week.
- Information on CPOE can be found in a Countdown Checklist post and the Clinical Ordering Norms section of the Connect Care Manual.
- The majority of orders will be entered directly by prescribers in Connect Care, but verbal and telephone orders are required when timely entry by the prescriber is not possible. If it's urgent enough for the care team to call the prescriber, it's urgent enough for telephone orders.
- See this summary of guidelines for telephone and verbal orders that comply with AHS policies and procedures, complete with practical examples and norms based on time of day. Examples include when the prescriber is off-site, does not have access to a Connect Care-enabled device, and/or it is after hours.
- To transfer a patient to any other site (IFT), including Continuing Care (Long-Term Care, Supportive Living), remember to use the "Interfacility Transfer" navigator, located within the "Discharge" activity. Using the correct navigator will ensure that all steps required for this workflow are completed and orders are available/actionable at the receiving site.
- An IFT to a Continuing Care facility has some slight differences from other IFTs. For more information, see the "Interfacility Transfer from Connect Care to Continuing Care Site" section at the bottom of the IFT page in the Connect Care Manual.
- Further information (including other IFT workflows) is available in the IFT section of the Connect Care Manual.
Dragon Medical One Pixelation Issue
- Users (from all launches) have been experiencing pixelation of text in Connect Care when Dragon Medical One (mobile dictation, DMO) is active. The issue seems to be due to the upgraded version of DMO that went live October 9.
- IT has begun to roll back to the older version of DMO, users should soon see an improvement.
Prescriber Support
Reminder: Key Launch 9 Workflows and Updates- Super Users are a great first point of contact when you need help, alongside the Helpdesk for urgent issues. If you are needing access help, call Helpdesk, as this is considered an urgent issue.
- For less pressing and more complex issues (e.g., help with using the Discharge navigator), the Virtual Drop-in Centre is open 7 days a week for another week, and then reduced hours into December. Hours are 08:00–20:00 this weekend, as well as next week.
- November 15: 07:00–20:00
- November 16–22: 08:00–20:00
- For details on how to access the Virtual Drop-in, including updated hours and posters, see launchhelp.connect-care.ca.
- To prepare for Launch 9, there have been a number of system updates and new or changed workflows that affect Connect Care prescribers from all launches.
- A Launch 9 Updates section in the Connect Care Manual flags the largest updates and changes to be aware of, including:
- Changes related to admitting from/discharging to the Continuing Care facilities launching in North and Edmonton Zones
- Changes to disposition selection in the Discharge order for all IFTs
- Changes related to Health Link and other Population and Public Health programs going live (including ambulatory referrals to Health Link)
- Any additional changes during the launch support period will be flagged on the Launch 9 Updates page of the Manual, as well as this Connect Care Support Blog channel (our regular channel for posting system updates).