Launch 8 Support Hot Topics - Day 3

Daily postings on this channel address needs raised in prescriber huddles, with links to support information. Content is published by 17:30; any additional hot topics after this time will be posted the following day. 

How To Find and Identify Your Patient
  • Connect Care uses the Medical Record Number (MRN) as a unique person identifier, rather than the Unique Lifetime Identifier (ULI) that is generated by Alberta Health. The MRN is assigned in the Connect Care system through positive person identification and is created or retrieved at time of registration. A single unique MRN is assigned to a patient across all domains and sites using Connect Care. See the tip sheet for more information.
  • The Patient List search bar accepts only patient name and MRN. Searching via ULI will not work.
  • It is recommended to include the patient MRN as an identifier in communication, including when submitting a ticket that is specific to a particular patient.
Computerized Prescriber Order Entry (CPOE) and Allowed Exceptions
  • Information on CPOE can be found in a Countdown Checklist post and the Clinical Ordering Norms section of the Connect Care Manual.
  • In ordering – as in all other clinical activities – patient care and safety come first. If there is an urgent or emergent circumstance affecting a patient’s care, verbal or telephone orders may be appropriate and can be allowed. See this summary of guidelines for telephone and verbal orders that comply with AHS policies and procedures, complete with practical examples and norms based on time of day. Examples include when the prescriber is off-site, does not have access to a Connect Care-enabled device, and/or it is after hours. Also, please note that most requests to a prescriber that are important enough to require a phone call meet criteria for a nurse to take a telephone order.
  • For additional information on team collaboration for verbal and telephone orders, see the work package for prescribers and nurses.
Key Launch 8 Workflows and Updates
  • To prepare for Launch 8, there have been a number of system updates and new or changed workflows that affect Connect Care prescribers from all launches.
  • A Launch 8 Updates section in the Connect Care Manual flags the largest updates and changes to be aware of, including:
    • Interfacility Transfer (IFT) workflow changes
    • Results routing changes for inpatient pathology and Continuing Care
    • Referral and immunization workflow changes related to Population and Public Health programs going live
    • Continuing Care/Long-term Care workflow changes
  • Any additional changes during the launch support period will be flagged on the Launch 8 Updates page of the Manual, as well as this Connect Care Support Blog channel (our regular channel for posting system updates).
Prescriber Support
  • Super Users are a great first point of contact when you need help, alongside the Helpdesk for urgent issues. If you are needing access help, call Helpdesk, as this is considered an urgent issue.
  • For less pressing and more complex issues (e.g., help with using the Discharge navigator), the Virtual Drop-in Centre is open 7 days a week for the remainder of the month. The hours for the next two weeks (May 4–19) are:
    • Monday–Friday: 07:00–20:00
    • Saturday–Sunday: 08:00–20:00
  • For details on how to access the Virtual Drop-in, including updated hours and posters, see