Launch 9 Support Hot Topics - Day 7

Daily postings on this channel address needs raised in prescriber huddles, with links to support information. Content is published by 17:30; any additional hot topics after this time will be posted the following day. 
    Interfacility Transfers (IFTs)
    • To transfer a patient to any other site (IFT), including Continuing Care (Long-Term Care, Supportive Living), remember to use the "Interfacility Transfer" navigator, located within the "Discharge" activity. Using the correct navigator will ensure that all steps required for this workflow are completed and orders are available/actionable at the receiving site.  
    • An IFT to a Continuing Care facility has some slight differences from other IFTs. For more information, see the "Interfacility Transfer from Connect Care to Continuing Care Site" section at the bottom of the IFT page in the Connect Care Manual.
    • Further information (including other IFT workflows) is available in the IFT section of the Connect Care Manual.
    Prescriber Support
    • Super Users are a great first point of contact when you need help, alongside the Helpdesk for urgent issues. If you are needing access help, call Helpdesk, as this is considered an urgent issue.
    • For less pressing and more complex issues (e.g., help with using the Discharge navigator), the Virtual Drop-in Centre is open 7 days a week for the next few weeks. The Virtual Drop-in remains open this entire long weekend, including the stat holiday on Monday. The hours for the next week (until November 17) are:
      • Monday–Friday: 07:00–20:00 (includes November 11 stat) 
      • Saturday–Sunday: 08:00–20:00
    • For details on how to access the Virtual Drop-in, including updated hours and posters, see launchhelp.connect-care.ca.