Daily postings on this channel address needs raised in prescriber huddles, with links to support information. Content is published by 17:30; any additional hot topics after this time will be posted the following day.
- Super Users are a great first point of contact when you need help, alongside the Helpdesk for urgent issues. If you are needing access help, call Helpdesk, as this is considered an urgent issue.
- For less pressing and more complex issues (e.g., help with using the Discharge navigator), the Virtual Drop-in Centre is open 7 days a week for the next few weeks. The hours for the next two weeks (November 2–17) are:
- Monday–Friday: 07:00–20:00
- Saturday–Sunday: 08:00–20:00
- For details on how to access the Virtual Drop-in, including updated hours and posters, see launchhelp.connect-care.ca.
- To prepare for Launch 9, there have been a number of system updates and new or changed workflows that affect Connect Care prescribers from all launches.
- A Launch 9 Updates section in the Connect Care Manual flags the largest updates and changes to be aware of, including:
- Changes related to admitting from/discharging to the Continuing Care facilities launching in North and Edmonton Zones
- Changes to disposition selection in the Discharge order for all IFTs
- Changes related to Health Link and other Population and Public Health programs going live (including ambulatory referrals to Health Link)
- Any additional changes during the launch support period will be flagged on the Launch 9 Updates page of the Manual, as well as this Connect Care Support Blog channel (our regular channel for posting system updates).
- Users (from all launches) are experiencing pixelation of text in Connect Care when Dragon Medical One (mobile dictation, DMO) is active. The issue seems to be due to the upgraded version of DMO that went live October 9.
- IT will be rolling back to the older version of DMO until the issue is fixed. This roll back, however, is expected to take until mid-November to complete. Updates will be posted when available.
Covenant Facilities and Medication Orders
- There have been some questions on external medication cutover. A memo with helpful information will be sent soon.