Daily postings on this channel address needs raised in prescriber huddles, with links to support information. Content is published by 17:30; any additional hot topics after this time will be posted the following day. Consider looking back at the previous day's posting.
- Super Users are a great first point of contact when you need help, alongside the Helpdesk for urgent issues. If you are needing access help, call Helpdesk, as this is considered an urgent issue.
- For less pressing and more complex issues (e.g., help with using the Discharge navigator), the Virtual Drop-in Centre is open 7 days a week for the remainder of the month. Hours from now until May 19 are:
- Monday–Friday: 07:00–20:00
- Saturday–Sunday: 08:00–20:00
- For details on how to access the Virtual Drop-in, including updated hours and posters, see launchhelp.connect-care.ca.
- To transfer a patient to any other site (IFT), including Continuing Care (Long-Term Care, Supportive Living), remember to use the "Interfacility Transfer" navigator, located within the "Discharge" activity. Using the correct navigator will ensure that all steps required for this workflow are completed and orders are available/actionable at the receiving site.
- An IFT to a Continuing Care facility has some slight differences from other IFTs. For more information, see the "Interfacility Transfer from Connect Care to Continuing Care Site" section at the bottom of the IFT page in the Connect Care Manual.
- Further information (including other IFT workflows) is available in the IFT section of the Connect Care Manual.
- Information on CPOE can be found in a Countdown Checklist post and the Clinical Ordering Norms section of the Connect Care Manual.
- In ordering – as in all other clinical activities – patient care and safety come first. If there is an urgent or emergent circumstance affecting a patient’s care, verbal or telephone orders may be appropriate and can be allowed. See this summary of guidelines for telephone and verbal orders that comply with AHS policies and procedures, complete with practical examples and norms based on time of day. Examples include when the prescriber is off-site, does not have access to a Connect Care-enabled device, and/or it is after hours. Also, please note that most requests to a prescriber that are important enough to require a phone call meet criteria for a nurse to take a telephone order.
- For additional information on team collaboration for verbal and telephone orders, see the work package for prescribers and nurses.