All referrals and consultations must be ordered within Connect Care where Connect Care is the record of care. Using the correct workflow ensures that consults and referrals are identified, tracked and completed in a timely manner. Clinicians who receive consult requests from other Connect Care clinicians through informal channels should remind the requesting provider that the desired consult or referral must be entered in Connect Care.
A simple SmartPhrase can be used to generate reminders for colleagues when responding to In Basket requests that do not use the recommended referral order workflow:
Use ".REFERRALROUTING" or ".REFROUTE" in the body of the In Basket response message.
The new SmartPhrase will pull in text instructions for the appropriate referral order workflow.