Change to Ambulatory Referral to Continuing Care Access and Home Care Order

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• Change to Ambulatory Referral to Continuing Care Access and Home Care Order

All Home Care referrals must be triaged through the Continuing Care Access (CCA) departments, and so CCA is pre-filled in the "To Department Specialty" field of the Ambulatory Referral to Continuing Care Access and Home Care order. Previously, however, some referral orders have been signed with that field changed, causing delays in the requests being processed. 

To ensure the CCA is not bypassed, as of July 8, 2025, users will not be able to change the "To Department Specialty" field on the Ambulatory Referral to Continuing Care Access and Home Care order. This is noted in the "Process Instructions" at the top of the order (click the left camera icon to see a screenshot). If the pre-filled field is changed, an error message will appear, indicating that a CCA department must be chosen before the order can be signed (right camera icon).

 

Changes to Immunosuppressant Medication Ordering

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• Changes to Immunosuppressant Medication Ordering

As of July 8, 2025, a combined dose for the following immunosuppressant medications is to be entered as one order rather than placing multiple orders for different strengths of dosage: 

• Cyclosporine
• Mycophenolate Mofetil
• Mycophenolate Sodium
• Tacrolimus (Short- and Long-Acting)

An “Alternative Selection” window will appear when needed to guide prescribers to use the appropriate medication record and total dose, and Pharmacy will know what to dispense depending on the order. 

For more details, see the 1-page summary and full guide:

• Summary: Immunosuppressant Medication Ordering
• Guide: Immunosuppressant Medication Ordering

Tool Tune Up: July 2025 Order Tool Updates

The spreadsheet linked below details recent or upcoming changes to order tools (e.g., order sets, SmartSets, therapy plans) that may impact prescriber personalization. Note that the link to the spreadsheet remains the same for the year, with a new tab added for each month. 

While the spreadsheet is typically updated at the end of each week if any new changes are confirmed/implemented, there will not be regular updates to the table through the month of July, due to staff scheduling. If the spreadsheet has been updated, a note with the date will be added after the spreadsheet link.

• Spreadsheet: Order Tool Updates - July 2025 
• Tip: See the first "READ ME" tab for an explanation of the spreadsheet's tabs and columns. 

Upgrade to Dragon Medical One (Action May Be Needed)

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• Upgrade to Dragon Medical One (Action May Be Needed)

On July 7, 2025, Dragon Medical One (DMO) will be upgraded, as the current version will no longer be supported. Unfortunately, after the upgrade, some users may experience pixelation or blurriness when using DMO in Connect Care. This is due to Citrix display settings that can affect image quality when navigating screens. If this occurs, users can opt into the “DMO Citrix Lossless” access group, which will disable display compression and improve visual clarity. For details on how to request this access, see the tip sheet linked below (takes approximately 3 to 5 minutes). If you have any difficulties requesting access, please contact the AHS Help Desk at 1-877-311-4300.

If you do not experience any issues with your DMO display in Connect Care, no further action is required on your part.

• Tip: How to Request Access to DMO Citrix Lossless Group

General Internal Medicine - New Pre-Admission Clinic Navigator

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• New PAC Navigator for GIM Consultants

As of July 3, 2025, a new PAC navigator will be available to all GIM Consultants providing care for surgical patients through a Pre-Admission Clinic, to streamline the workflow.

• The PAC navigator will open automatically when opening a patient chart from a PAC VISIT appointment (click the camera icon below to see a screenshot).

• Consultants will still be able to use the current tools if preferred, none will be removed with this change.

For more information, see the tip sheet available from the Learning Home Dashboard, also linked below.

• Tip: Pre-Admission Clinic Consultant Workflow

DI Interventional Radiology Request Changes - New Ambulatory/Inpatient Order Sets

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• New Ambulatory/Inpatient DI Interventional Radiology Order Sets  

As of June 26, 2025, the following diagnostic imaging (DI) interventional radiology order sets will be available in Connect Care, for ambulatory and/or inpatient. Going forward, many DI requests (as listed below) will only be available to order through these order sets. The order sets will guide prescribers to submit the appropriate sampling requests, and will ensure these requests are in an appropriate phase of care so they are not missed by the radiologists, nurses, and technologists who collect the samples.

• New order sets:
• Interventional Radiology Thoracentesis/Paracentesis (Ambulatory/Inpatient)
• Interventional Radiology Fluid/Abscess Aspiration/Drainage (Ambulatory/Inpatient)
• Interventional Radiology Joint Aspiration/Injection (Ambulatory/Inpatient)
• Interventional Radiology Mass/Organ Biopsy (Ambulatory/Inpatient)
• Ambulatory Interventional Radiology Lumbar Puncture 
• DI requests only available through order sets:
• Angiography/Ultrasound Guided Aspiration and/or Injection
• Angiography/CT/Ultrasound Guided Fluid Aspiration
• Angiography/CT/Ultrasound Biopsy  
• Thoracentesis/Paracentesis Procedures

For more details, see the tip sheet.

• Tip: Diagnostic Imaging Order Sets for Guided Procedures

Changes for "CBC and Differential" Orders

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• Changes for "CBC and Differential" Orders

As of June 24, 2025, orders placed for “CBC and Differential” (CBCD) will automatically be converted to a “CBC, No Differential” (CBC) order if a differential has been reported within the same calendar day. 

For more details, see the Lab Bulletin:

• Lab Bulletin: Ordering Practice Changes for “CBC and Differential” (June 23, 2025)

Optimization Training - Classes in July

The CMIO Prescriber Experience team offers Optimization classes (a.k.a. Thrive classes), where Connect Care prescribers can learn how to take full advantage of the features of the clinical information system, to help maximize their productivity and spend more time with patients. Classes are 60 minutes in length each and focus on completing common workflows more efficiently.

Below are the Optimization classes scheduled for July 2025, including a new class on Mental Health Act Forms:

• In Basket Management
• July 7, 12:00–13:00
• July 8, 14:30–15:30
• July 16, 14:30–15:30
• July 21, 10:00–11:00
• Lab Ordering
• July 16, 12:00–13:00
• July 22, 12:00–13:00
• NEW: Mental Health Act Forms
• July 8, 12:00–13:00
• July 23, 12:00–13:00
• Notes
• July 11, 12:00–13:00
• July 23, 12:00–13:00
• July 31, 12:00–13:00
• Orders Optimization
• July 7, 10:00–11:00
• July 21, 11:30–12:30
• SmartTools
• July 9, 12:00–13:00
• July 21, 12:00–13:00
• Therapy Plans
• July 3, 12:00–13:00
• July 23, 12:00–13:00
• July 29, 12:00–13:00

Prescribers can register for these Optimization classes at the below link (clicking the “Optimization” button at the bottom of any page in the Connect Care Manual will also take you to the booking page). Spots are limited to ensure trainers can address individual questions. Please ensure that you review your confirmation email from "Bookings CMIO Thrive" for the class link, and requirements for the session.

• Register: CMIO Optimization Classes
• Manual: Optimization Training
• Questions: CMIO.Optimization@ahs.ca

Tool Tune Up: June 2025 Order Tool Updates

The spreadsheet linked from this post will be updated throughout the month. 
Consider looking back each week. 

The spreadsheet linked below details recent or upcoming changes to order tools (e.g., order sets, SmartSets, therapy plans) that may impact prescriber personalization. Going forward, the link to the spreadsheet will remain the same for the rest of the year, with a new tab added for each month. 

The spreadsheet is updated at the end of each week if any new changes are confirmed/implemented. If the spreadsheet has been updated, a note with the date will be added after the spreadsheet link.

• Spreadsheet: Order Tool Updates - June 2025 
• Tip: See the first "READ ME" tab for an explanation of the spreadsheet's tabs and columns. 

Outpatient Tinzaparin and Enoxaparin Dose Banding (Adults)

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• Outpatient Tinzaparin and Enoxaparin Dose Banding (Adults)

As of June 17, 2025, tinzaparin and enoxaparin weight-based dose banding will be applied to adult outpatient prescriptions in Connect Care. When prescribing these medications during an outpatient encounter, please review the final dose before signing the order to ensure the banded dose aligns with clinical intent.

• Dose banding applies to weight-based doses only (e.g., units/kg or mg/kg) and can be overridden any time by prescribing a dose in “units” or “mg” or changing the banded dose to a “units” or “mg” dose.
• This change has been made to preferentially select for prefilled syringes, and to resolve a long-standing issue where an inpatient dose may be different than the dose calculated on discharge. Inpatient dose banding has been in place for several years and is endorsed by AHS working partners and leadership.

Please see the memo for specific information on the banding parameters for outpatient tinzaparin and enoxaparin, and the tip for more information on dose banding:

• Memo: Tinzaparin and Enoxaparin Outpatient Dose Banding
• Medication Ordering Tip: Understanding Dose Rounding and Dose Banding

Improvements to Mental Health Act Forms and Workflows

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• Improvements to Mental Health Act Forms and Workflows

As of June 17, 2025, multiple improvements will be available in Connect Care for Mental Health Act (MHA) Forms and related workflows:

• Signer name field changes:
• When an MHA Form is signed, the name of the signer will auto-populate in the "Add Signer Name" field above the e-signature (click the camera icon below for a screenshot).
• For Form 1 and Form 2, the Add Signer Name field will replace the Provider name field in the left pane. 
• If the name in the Add Signer Name field needs to be edited, instructions to do so can be found on page 7 of the Mental Health Act Quick Start Guide. 
• This functionality will be available in other eForms (e.g., Consent eForms) in the future. 

• Two new MHA eForms now available:
• Mental Health Patient Advocate Request Form
• Competency at time of Admission/Renewal Form

• Two new MHA workflows:
• Release of Information (ROI): Using Quick Release and RightFax to fulfil MHA-related ROI requests (e.g., Patient Advocate Office).
• Corrections, Amendments, and Addendums: How and when to properly print, annotate, re-scan, and update metadata for changes made to Forms.
• Details of these workflows can be found in the Mental Health Act Quick Start Guide.

Users are welcome to use the PLY (practice) environment to familiarize themselves with these new changes prior to the change date. For questions or issues, please submit a ticket.

• Guide: Mental Health Act Quick Start Guide
• Poster: Mental Health Act Improvements

Ambulatory Referrals Update - No Editing After Signing

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• Ambulatory Referrals Update - No Editing After Signing

When changes are made in Connect Care to a signed referral order on the ordering side, the referred to department is not notified. To avoid any issues caused by this, as of June 10, 2025, users will no longer be able to edit ambulatory referral orders that have already been signed.

If any updates are needed to a signed referral order, call and/or fax the referred to provider or clinic. If the referral has not yet been assigned, Centralized Access and Triage (CAT) can be called and/or faxed. 

• Manual: Referral Workflows - Updates to Referrals

New eForm Available - Primary Care Opioid Treatment Patient Agreement

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• New eForm Available - Primary Care Opioid Treatment Patient Agreement

As of May 28, 2025, the Primary Care Opioid Treatment Patient Agreement is available in Connect Care as an electronic signature form (previously, it was in Connect Care as a letter template).

To access the new form:

• Open the Consent & eForms Navigator, and, under the "Consent Forms" section, click on the "+ Add" button and select "Consent Agreement Waiver" (click the camera icon below for a screenshot).

• In the window that opens, click the "Change Template" button at the bottom, select "Primary Care Opioid Treatment Patient Agreement", and click the "Accept" button.

For more information on completing forms electronically, see the guide:

• Guide: Consent and eForms Navigator

Tool Tune Up: May 2025 Order Tool Updates

The spreadsheet linked from this post will be updated throughout the month. 
Consider looking back each week. 

The spreadsheet linked below details recent or upcoming changes to order tools (e.g., order sets, SmartSets, therapy plans) that may impact prescriber personalization. Going forward, the link to the spreadsheet will remain the same for the rest of the year, with a new tab added for each month. 

The spreadsheet is updated at the end of each week if any new changes are confirmed/implemented. If the spreadsheet has been updated, a note with the date will be added after the spreadsheet link.

• Spreadsheet: Order Tool Updates - 2025 [spreadsheet last updated May 29]
• Tip: See the first "READ ME" tab for an explanation of the spreadsheet's tabs and columns. 

Taming In Basket - More Message Types Set to Auto-Expire

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• Taming In Basket - More Message Types Set to Auto-Expire

Clinical information systems have increased the volumes of messages prescribers and other users need to manage, and AHS is committed to making adjustments to reduce clutter and increase In Basket message relevance. The "Taming In Basket" project was launched to identify In Basket messages that can be safely auto-expired, to reduce the volume of existing In Basket messages and to empower users to use In Basket efficiently.

As previously posted, in October 2024 the first batch of In Basket message types were set to auto-expire. As of June 2, 2025, the second batch of In Basket message types will be set to auto-expire, some after 90 days and some after 180 days, as indicated below:

• In Basket message types will auto-expire after 90 days:
• Chart Correction Requests
• Letter Queue
• Note Routing
• Overdue Results
• Patient Clinical Update 
• Patient Questionnaires 
• Radiant
• Referral Message
• Referral Notification Letter
• Result Notes
• Staff Message
• In Basket message types will auto-expire after 180 days: 
• My Open Charts
• My Open Encounters
• Nurse Triage Encounter
• Patient Advice Request
• Patient Calls 
• Rx Request
• Studies to Sign

Please note that this change will be effective moving forward only. Messages older than 90 or 180 days that currently exist in users’ In Baskets will not be affected. Messages older than 90 days will be removed from users’ In Baskets in September 2025, and those older than 180 days will be removed in December 2025 (further communication will be shared at those times).

Furthermore, any messages that users postponed utilizing "Follow up" functionality will be included in the auto-expiry rule only after the date the message comes back to the My Messages space (e.g., if a message with 90-day auto-expiration is postponed today for 3 days, the 90-day countdown will resume 3 days from today; if the user manually returns the message to the My Messages space before the 3 days have passed, the 90-day countdown resumes at that time).

For more information on In Basket, please see the Quick Start Guide:

• Guide: In Basket Best Practices Quick Start Guide

Optimization Training - Classes in June

The CMIO Training team offers Optimization classes (a.k.a. Thrive classes), where Connect Care prescribers can learn how to take full advantage of the features of the clinical information system, to help maximize their productivity and spend more time with patients. Classes are 60 minutes in length each and focus on completing common workflows more efficiently.

Below are the Optimization classes scheduled for June 2025. Starting in June, "Dragon Medical One (DMO) Advanced" Optimization classes will be available, targeted to prescribers who have been actively using DMO for a few months.

• NEW: Dragon Medical One (DMO) Advanced
• June 12, 12:00–13:00
• June 23, 12:00–13:00
• In Basket Management
• June 2, 12:00–13:00
• June 6, 13:30–14:30
• June 9, 10:00–11:00
• June 10, 12:00–13:00
• June 17, 12:00–13:00
• June 19, 10:00–11:00
• June 25, 08:30–09:30
• Lab Ordering
• June 4, 12:00–13:00
• June 16, 12:00–13:00
• June 24, 12:00–13:00
• Notes
• June 5, 12:00–13:00
• June 11, 12:00–13:00
• June 17, 12:00–13:00
• June 26, 12:00–13:00
• Orders Optimization
• June 9, 12:00–13:00
• June 10, 10:00–11:00 
• SmartTools
• June 3, 12:00–13:00
• June 13, 12:00–13:00
• June 16, 12:00–13:00
• June 24, 12:00–13:00
• Therapy Plans
• June 4, 12:00–13:00
• June 10, 12:00–13:00
• June 19, 12:00–13:00

Prescribers can register for these Optimization classes at the below link (clicking the “Optimization” button at the bottom of any page in the Connect Care Manual will also take you to the booking page). Spots are limited to ensure trainers can address individual questions. Please ensure that you review your confirmation email from "Bookings CMIO Thrive" for the class link, and requirements for the session.

• Register: CMIO Optimization Classes
• Manual: Optimization Training
• Questions: CMIO.Optimization@ahs.ca

New Anesthesia Required Event and SmartText for Uncrossmatched Blood [New Date]

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• New Anesthesia Required Event and Associated SmartText for Uncrossmatched Blood 

The Anesthesia Specialty Working Group has approved a new Emergency Event in the Anesthesia Intraprocedure Workspace for Uncrossmatched Blood. This required event features an associated SmartText for documenting the attestation of administering uncrossmatched blood products to comply with accreditation standards. As of May 21, 2025, anesthesia providers must use this event to mark the administration of uncrossmatched blood product(s) and utilize the SmartText for attestation documentation (click on the camera icons for screenshots).

If there is no associated event with an uncrossmatched blood transfusion, anesthesia providers will be required to create an event before signing the record.

Prehabilitation (Prehab) Program Referral Order

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• Prehabilitation (Prehab) Program Referral Order 

The AHS Prehabilitation (Prehab) Program provides prehabilitation services for Albertans 18 years and older who are waiting for surgery. As of May 6, 2025, a new "Prehab Program" section will be added to eleven Preprocedure Adult order sets in Connect Care, so prescribers (or their MOAs) can easily place an ambulatory referral to prehabilitation. The addition of this section will have no impact to personalization of the affected order sets. 

To place an order for referral to prehabilitation using a Connect Care pre-op order set:

• Open Prep for Procedure and find the patient.
• In the order set, under the "General" section, find the new "Prehab Program" section. Click "Ambulatory Referral to Rehabilitation" (click the camera icon below to see a screenshot).

• In the Ambulatory Referral to Rehabilitation order that opens:
• The "To Department" field will be prefilled with "AHS PROV PREHABILITATION" and the "Reason" field with "Prehabilitation". Leave these as is.
• In the "Comments" field, enter "prehab" or "prehabilitation" (this is a hardstop).
• Sign the orders.

For more information on the Prehab Program, visit ahs.ca/Prehab. Patient handouts and posters can be requested by submitting the Prehab Order Form. If you have questions, please email Prehab@ahs.ca or call 1-888-852-3383. 

Hazardous Medication Alerts for Non-Ambulatory Patients

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• Hazardous Medication Storyboard Alerts

As of May 5, 2025, hazardous medication alerts for non-ambulatory patients will appear in Connect Care when applicable on the patient’s Storyboard (click the left camera icon below to see a screenshot). By hovering to discover the alert, users will be able to access links to the Hazardous Medication Handling Risk Assessment Algorithm and the Hazardous Medication Personal Protective Equipment (PPE) Guides (right camera icon). 

 

KNOWN hazard medication alerts will remain active until the indicated precautionary period has passed or until the medication has been discontinued or expired; POTENTIAL and REPRODUCTIVE hazard medication alerts will remain active until the medication has been discontinued or expired. Non-prescribers will also be able to see the hazardous medication alerts in other locations, including lab specimen labels. 

This change is phase 1 of integrating hazardous medication identification into Connect Care; phase 2 will expand identification to ambulatory and community patients, with implementation planned for a future date.

Upcoming Oncology Department Name Changes

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• Upcoming Oncology Department Name Changes 

As of May 5, 2025, the following departments will be changing names in Connect Care:

• From MED MEYCC DAY CHEMO UNIT to MED MEYCC SYSTEMIC TREATMENT
• From LET JACC DAY CHEMO UNIT to LET JACC SYSTEMIC TREATMENT
• From RED CACC DAY CHEMO UNIT to RED CACC SYSTEMIC TREATMENT
• From GRP GPCC DAY CHEMO UNIT to GRP GPCC SYSTEMIC TREATMENT
• From EDM CCI DAY CHEMO UNIT to EDM CCI SYSTEMIC TREATMENT
• From CGY ACCC DAY CHEMO UNIT to CGY ACCC SYSTEMIC TREATMENT

Inpatient AMH Order Changes - Off-Unit Access, Passes, Psychiatry Observation Level

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• Inpatient Addiction & Mental Health (AMH) Order Changes - Off-Unit Access, Passes, Psychiatry Observation Level  

As of April 29, 2025, continuous improvement changes will be made to the following orders in Connect Care. If action is required regarding personalized tools impacted by the changes, In Basket notifications will be sent with details. For AMH/Psychiatry and ED prescribers, steps may be required to transition from the legacy orders to the revised orders; see the guide for details.

• Off-Unit Access Order [PRV10] and Passes Order [PRV13]: 
• Enhanced workflow: Orders now contains greater detail about type of off-unit access (click left camera icon to see screenshot) or pass (right camera icon).
• Revised order: Orders have language and content improvements.

 

• Psychiatry Observation Level Order [NUR858]
• Enhanced workflow: Improvements have been made to enable the completion of observations using Rover, including the ability to complete from Patient Lists directly on Rover and sorting features to ensure patients with the timeliest observation are observed first. 
• Revised order: Order has been updated to include new frequency functionality and reference to off-unit access information within the order moved to the Off-Unit Access order.  
• Unchanged documentation: No changes have been made to how observations are documented directly in Connect Care.

For more information, see:

• Tip: AMH - Patient Observation, Off-Unit Access, and Passes
• Guide: Continuous Improvement - Patient Observation, Off-Unit Access, and Passes (for AMH/Psychiatry and ED prescribers)
• Policy: Inpatient Observation Levels, Off-Unit Access, and Passes
• Procedure: Inpatient Observation Levels, Off-Unit Access, and Passes

Tool Tune Up: April 2025 Order Tool Updates

The spreadsheet linked from this post will be updated over throughout the month of April. 
Consider looking back each week. 

As previously posted, we will be publishing a monthly spreadsheet detailing recent or upcoming changes to order tools (e.g., order sets, SmartSets, therapy plans) that may impact prescribers' personalizations. The spreadsheet will be updated at the end of each week as new changes are confirmed/implemented, until the next month's blog post. If prescribers have the opportunity, they may want to consider looking back each week or so, to be aware of any newly added changes that may impact them. 

The below linked spreadsheet covers changes for April, with hidden rows covering previously posted changes. Watch in particular for the "Impact to Personalization" column (column H), which indicates if personalizations that include the affected ordering tool will have to be redone, etc.

• Spreadsheet: Order Tool Updates - April 2025 [updated April 29]

New Stillbirth Documentation Workflow

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• New Stillbirth Navigator and Documentation Workflow

As of April 29, 2025, there will be a new Connect Care documentation workflow that must be followed when a stillbirth occurs. A new Stillbirth Navigator will help Obstetricians, Geneticists, and Neonatologists complete the necessary documentation and ordering.

For more information, see:

• Tip: Pregnancy Loss ≥ 20 Weeks
• Demo: Ask the Women's Health Team - Stillbirth Navigator

New Order - Request for External Sendout Lab Test

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• New Request for External Sendout Lab Test

As of April 30, 2025, a “Request For External Sendout Lab Test” consult order will be available in Connect Care for prescribers to request rare specialty tests that are not tested in Alberta, for inpatients and outpatients. Previously, such a request was only available to Lab via a paper requisition. 

This request should only be used for tests not already in Connect Care. Once signed, the request will be reviewed by the relevant department in Lab, and requires approval by the Medical Lead On Call in that Lab department. If approved, the order will be placed in Connect Care by Lab, and a notice sent to the prescriber to send the patient for blood work.

For more information on the workflow for inpatients and outpatients, see the tip sheet:

• Tip: Request for External Sendout Lab Test
• Lab Bulletin: Request for External Sendout Lab Test

Update to Inpatient Consult Orders

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• Removal of Provider Care Team Field in Inpatient Consult Orders 

As previously posted, the Consult Order Optimization project started last summer is focused on ensuring that the inpatient consult types listed in Connect Care as being available within each facility are correct. As part of that work, the Provider Care Team field in Inpatient Consult orders (click the camera icon below for a screenshot) is no longer required to distinguish between two different services attempting to share a single consult order. And so, to limit the risk of inappropriate teams being consulted and to encourage the correct consult order workflow, as of May 1, 2025, the Provider Care Team field will be removed from Inpatient Consult orders.

• Allied Health Inpatient Consult orders are currently exempt from this change.
• The removal of the Provider Care Team field from the Inpatient Consult order does not eliminate the associated provider care teams in system or Patient Lists. It is recommended that prescribers assign the appropriate provider team from the general consult list by right-clicking on the patient name and selecting “Treatment Team”; in the pop-up window, provider teams can be added or removed.

• The established process for Inpatient Consults is currently dependent on whether a specialty is available in your facility. Since 2024, RAAPID has been used to assist with consults from specialist services that may not be available in your Connect Care facility but exist elsewhere in the province. For details on workflows for non-urgent, urgent, and hyper-emergent consultation, click here.

For more information, see:

• Manual: Consultation Workflows
• Manual: RAAPID
• Manual: Provider Teams

Optimization Training - Classes in May

The CMIO Training team offers Optimization classes (a.k.a. Thrive classes), where Connect Care prescribers can learn how to take full advantage of the features of the clinical information system, to help maximize their productivity and spend more time with patients. Classes are 60 minutes in length each and focus on completing common workflows more efficiently.

Below are the Optimization classes scheduled for May 2025. 

• In Basket Management
• May 2, 09:00–10:00
• May 8, 15:00–16:00
• May 14, 12:30–13:30
• May 15, 12:00–13:00
• May 27, 08:00–09:00
• May 29, 12:00–13:00
• Lab Ordering
• May 9, 09:00–10:00
• May 14, 12:00–13:00
• May 20, 12:00–13:00 
• May 28, 12:00–13:00 
• Notes
• May 6, 12:00–13:00
• May 16, 12:00–13:00
• May 22, 12:00–13:00
• May 28, 12:00–13:00
• Orders Optimization
• May 2, 08:00–09:00
• May 7, 12:00–13:00
• May 15, 09:00–10:00
• May 22, 07:30–08:30
• May 27, 14:00–15:00
• SmartTools
• May 8, 12:00–13:00
• May 15, 12:00–13:00
• May 20, 12:00–13:00
• May 30, 12:00–13:00
• Therapy Plans
• May 7, 15:00–16:00
• May 13, 11:00–12:00
• May 22, 12:00–13:00
• May 26, 12:00–13:00
• Anesthesia (These classes do not have to be done in chronological order, and each covers different topics)
• Anesthesia Optimization 1 - Intraprocedural Workflows
• May 20, 16:00–17:00
• Anesthesia Optimization 2 - Working with Anesthesia Records
• May 8, 16:00–17:00
• May 21, 12:00–13:00
• Anesthesia Optimization 3 - Personalizing Macros
• May 13, 12:00–13:00
• May 26, 15:00–16:00

Prescribers can register for these Optimization classes at the below link (clicking the new “Optimization” button at the bottom of any page in the Connect Care Manual will also take you to the booking page). Classes will be added regularly, so please continue to check back. Spots are limited to ensure trainers can address individual questions. Please ensure that you review your confirmation email from "Bookings CMIO Thrive" for the class link, and requirements for the session.

• Register: CMIO Optimization Classes
• Manual: Optimization Training
• Questions: CMIO.Optimization@ahs.ca

Change to Availability of Endoscopy/ Bronchoscopy Procedure Orders

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• Change to Availability of Endoscopy/Bronchoscopy Procedure Orders 

To avoid procedural orders being inappropriately ordered in Connect Care instead of a referral or consult, as of April 21, 2025, endoscopy and bronchoscopy procedures (all except for motility and video capsule endoscopy) will be removed from preference and facility lists. Prescribers without any Lumens training will no longer be able to search for the removed procedural orders; instead, when the prescriber searches for the removed procedural orders, the Ambulatory Referral or Inpatient Consult to the relevant specialty will appear. 

Note that prescribers with a GI or General Surgery profile will still have access to the endoscopy and bronchoscopy procedural orders.

• Manual: Referral and Consultation Workflows

Fixed Netcare Printing Issue

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• Update to fix Netcare printing issue when launched from Connect Care 

Since the 2024 Hyperdrive upgrade, users have had to log in separately to Netcare to print PDF files. Beginning April 14, 2025, users can resume printing from Netcare from the in-context browser (i.e., Netcare opened from within Hyperspace).

When Netcare is launched from within Connect Care, the external Netcare window will launch in a default browser window. This will cause a minor visual change (click the camera icon below for a screenshot); there are no functional or behavioural changes for users.

Update to Ambulatory Referral to Rehabilitation and Speech Therapy Orders

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• Update to Ambulatory Referral to Rehabilitation and Speech Therapy Orders 

Provincial stakeholders have been working over the last several months to make improvements to the "Ambulatory Referral to Rehabilitation" and "Ambulatory Referral to Speech Therapy" orders, as higher than expected rates of missing information have been delaying patient access to these specialty care areas.

As part of this work, starting April 1, 2025, instead of an authorization question in the orders, an authorization statement will appear after selecting “Eating/Feeding/Swallowing” as the functional problem the patient is experiencing (click the camera icon below for a screenshot). This change will streamline the process when referrals are submitted to Ambulatory clinics who perform Instrumental Swallowing Assessments (Videofluoroscopic Swallow Study [VFSS] and Flexible Endoscopic Evaluation of Swallowing [FEES]). 

If you have personalized a referral where you have selected "Eating/Feeding/Swallowing" as a functional problem, you will need to re-personalize the Referral order from the facility list, and within your order sets and SmartSets.

Removal of Reorder Lab Tests and Lab Procedures Functionality from Results Review

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...

• Removal of Reorder Lab Tests and Lab Procedures Functionality from Results Review 

As a part of recent Spring 2025 Upgrade, abnormal lab results that needed retesting or a lab procedure that needed to be repeated could be reordered with a right-click from the "Results Review" activity. However, when lab tests or lab procedures are reordered from Result Review, the original order parameters and answers to questions follow through for the reorder; this may not be appropriate for all the lab tests and lab procedures that need to be reordered or repeated. Therefore, starting March 26, 2025, this functionality will be removed. 

Lab tests and lab procedures can still be reordered with a right-click from Chart Review – Lab Reports, with the option to change the order parameters and order related questions (click camera icon to see screenshot).