Problem: Some clinicians may see their peripherally inserted central catheter (PICC) line insertion orders cancelled or changed, possibly delaying the requested intervention.
Context: PICC line insertions are often performed by Diagnostic Imaging (DI) in Alberta Health Services facilities as an interventional radiology (IR) procedure. However, there are also circumstances (e.g., some critical care settings) where IR does not do the procedure. Two orders are available to prescribers: one for IR-facilitated insertions and one for other insertions. It is important to select the right order when DI is asked to place the PICC.
Solution: To avoid delay in DI receiving and processing the intervention request, search for "Insert PICC" when ordering, look to the "Procedures" grouping of search results, and choose "IR PICC Line Insertion" for procedures to be facilitated by DI.
Problem: Some users have been experiencing issues logging in to some Workstations on Wheels (WOWs).
Solution: If there is an issue with logging in to a WOW, please restart the computer. If the issue does not resolve after restarting, call the IT Service Desk & Solution Centre (1-877-311-4300).
Problem: When ordering point of care test (POCT) blood gases, prescribers may be confused by the available options (arterial, venous, capillary) being listed with a "Type" of "Nursing". Although these test requests are sometimes fulfilled by nurses, they are often handled by other clinicians such as registered respiratory therapists (RRTs). Some prescribers have been selecting inappropriate Blood Gas POCT orders.Context: The below screenshot includes orders primarily handled by respiratory services. Though all orders are listed as a "Nursing" type order, and though they may be drawn by nursing or other disciplines, they are still managed by respiratory services. Therefore, for example, "Blood Gas Arterial POCT, Type - Nursing" is the correct order for an Arterial Blood Gas to be drawn and run by an RRT.
Problem: Prescribers using a smartphone with the Android 11 operating system (OS) may be unable to connect to the "AHSRestrict" wireless network in AHS facilities.
Context: The AHSRestrict wireless network allows mobile (e.g., smartphones, tablets) and portable (e.g., laptops) computing devices to connect to the AHS intranet. The "HealthSpot" wireless network is also available in AHS facilities, providing public access akin to connecting from outside AHS. Both networks can be used to access Connect Care and otherwise stay connected, even in places where cellular signals are weak.
Some users report difficulties connecting to AHSRestrict when using the latest version of Google’s Android 11 OS.
Solution: The AHS IT network and mobility teams continue to investigate a feasible solution so that all Android devices are able to join the AHSRestrict wireless network.
HealthSpot wireless network connections are not affected and so can be used as a short-term alternative until a solution has been confirmed. To report issues with network access, please contact the IT Service Desk & Solution Centre (1-877-311-4300).
Problem: Volume-related delays in access to the MyHealth Records login portal can affect access to the Connect Care patient portal (MyAHS Connect, MAC), preventing patients from using MAC to initiate telehealth visits by that means.Context: Connect Care supports secure virtual visits for patients through its patient portal (MAC) where patients select an appointment and activate the associated video visit from within the appointment encounter. If patients are unable to log in to MAC, they may have difficulty joining a virtual visit. Connect Care Hyperspace tools for clinician participation in virtual visits are not affected.
Solution: Clinic staff (and prescribers) can call patients directly to provide an alternate means of accessing their upcoming Connect Care video visit if MAC access is compromised.
- Within an outpatient encounter "Pre-Charting" activity, use the "Start the Visit" button to make the "Rooming" activity available.
- Within the Rooming activity, find the "Connect" section and use the "Email Link to..." button to generate an email with the needed Zoom link to send to the patient.
- If the "Email Link to..." button is not available, use the "Demographics" activity (chart search) to add the patient's email to the chart.
Problem: Users of Connect Care mobility (Haiku, Canto) may receive messages that the mobile application ("app") cannot establish a network connection, possibly after a system upgrade.
Context: The Connect Care mobile apps (Haiku for smartphones and Canto for iPads) are managed by another application called "Workspace One" from vmWare. This includes a "Tunnel" app that takes care of establishing a secure virtual private network (VPN) for clinical apps to use when communicating with their server.
The Tunnel app may update automatically, and an update may include a new copyright or privacy notice. Users who are unaware of this may try to use Connect Care mobile apps without realizing that the VPN is not activated. The mobile app will fail to logon, giving a message to the effect that a network connection to its server cannot be established.
The Tunnel VPN may also fail if the user's device is already connected to a personal or enterprise VPN, as there can be a conflict.
Solution: When confronted with a network connection error message when trying to login to Haiku or Canto, be sure to open the Tunnel app and take care of any alerts or messages there. Also consider whether an independent VPN service needs to be turned off in order for the Connect Care VPN to activate.