Launch 8 Support Hot Topics - Week 3

This combined posting is updated throughout the third week of launch support, accumulating needs raised in prescriber huddles, with links to support information. Consider looking back each day. 
(Note: Emails from our subscription service show the original version of the post, and so will not show any updates in the body of the email - click the link in the email to see the up-to-date web version.)


Patient Movement - Separating IFT Orders from Other Signed/Held Orders
  • Orders may be signed and held for a variety of reasons (e.g., Interfacility Transfer [IFT], upcoming surgery or procedure), and it is often appropriate for patients/clients to have multiple set of signed and held orders. 
  • When viewing and releasing signed and held orders, it is important to release only those orders which are intended for your context (place and time). IFT orders have a specific phase of care (instructions on when to release) attached to them. This can help differentiate IFT orders from other signed and held orders. 
  • Further details including screenshots are available on the Launch 8 Updates page of the Connect Care Manual, at the bottom of the "Interfacility Transfer workflow changes" section.
Prescriber Support
  • Super Users are a great first point of contact when you need help, alongside the Helpdesk for urgent issues. If you are needing access help, call Helpdesk, as this is considered an urgent issue.
  • For less pressing and more complex issues (e.g., help with using the Discharge navigator), the Virtual Drop-in Centre is open 7 days a week for the remainder of the month. Hours for this week are below:
    • May 20–24 (Monday–Friday): 08:00–20:00
    • May 25–26 (Saturday–Sunday): 09:00–17:00
  • For details on how to access the Virtual Drop-in, including updated hours and posters, see launchhelp.connect-care.ca.
Interfacility Transfers (IFTs)
  • To transfer a patient to any other site (IFT), including Continuing Care (Long-Term Care, Supportive Living), remember to use the "Interfacility Transfer" navigator, located within the "Discharge" activity. Using the correct navigator will ensure that all steps required for this workflow are completed and orders are available/actionable at the receiving site.  
  • An IFT to a Continuing Care facility has some slight differences from other IFTs. For more information, see the "Interfacility Transfer from Connect Care to Continuing Care Site" section at the bottom of the IFT page in the Connect Care Manual.
  • Further information (including other IFT workflows) is available in the IFT section of the Connect Care Manual.
Computerized Prescriber Order Entry (CPOE) and Allowed Exceptions
  • Information on CPOE can be found in a Countdown Checklist post and the Clinical Ordering Norms section of the Connect Care Manual.
  • In ordering – as in all other clinical activities – patient care and safety come first. If there is an urgent or emergent circumstance affecting a patient’s care, verbal or telephone orders may be appropriate and can be allowed. See this summary of guidelines for telephone and verbal orders that comply with AHS policies and procedures, complete with practical examples and norms based on time of day. Examples include when the prescriber is off-site, does not have access to a Connect Care-enabled device, and/or it is after hours. Also, please note that most requests to a prescriber that are important enough to require a phone call meet criteria for a nurse to take a telephone order.
  • For additional information on team collaboration for verbal and telephone orders, see the work package for prescribers and nurses.
Reminder: Key Launch 8 Workflows and Updates
  • To prepare for Launch 8, there have been a number of system updates and new or changed workflows that affect Connect Care prescribers from all launches.
  • Launch 8 Updates section in the Connect Care Manual flags the largest updates and changes to be aware of, including:
    • Interfacility Transfer (IFT) workflow changes
    • Results routing changes for inpatient pathology and Continuing Care
    • Referral and immunization workflow changes related to Population and Public Health programs going live
    • Continuing Care/Long-term Care workflow changes
  • Any additional changes during the launch support period will be flagged on the Launch 8 Updates page of the Manual, as well as this Connect Care Support Blog channel (our regular channel for posting system updates).

Launch 8 Support Hot Topics - Week 2

This combined posting is updated throughout the second week of launch support, accumulating needs raised in prescriber huddles, with links to support information. Consider looking back each day. 
(Note: Emails from our subscription service show the original version of the post, and so will not show any updates in the body of the email - click the link in the email to see the up-to-date web version.)


NEW: Continuing Care Updates
  • A new Best Practice Advisory (BPA) will now fire if a medication/lab/DI order should be placed as an external (rather than internal) order.
  • New columns in the patient list will now let nurses and care managers know when new orders are entered. With this change, nursing communication orders no longer need to be entered for new external orders.
  • Details are available on the Launch 8 Updates page of the Connect Care Manual.
Prescriber Support
  • Super Users are a great first point of contact when you need help, alongside the Helpdesk for urgent issues. If you are needing access help, call Helpdesk, as this is considered an urgent issue.
  • For less pressing and more complex issues (e.g., help with using the Discharge navigator), the Virtual Drop-in Centre is open 7 days a week for the remainder of the month. Hours are 08:00–20:00 this long weekend, as well as next week.
    • May 13–17: 07:00–20:00
    • May 18–20 (long weekend): 08:00–20:00
  • For details on how to access the Virtual Drop-in, including updated hours and posters, see launchhelp.connect-care.ca.
Interfacility Transfers (IFTs)
  • To transfer a patient to any other site (IFT), including Continuing Care (Long-Term Care, Supportive Living), remember to use the "Interfacility Transfer" navigator, located within the "Discharge" activity. Using the correct navigator will ensure that all steps required for this workflow are completed and orders are available/actionable at the receiving site.  
  • An IFT to a Continuing Care facility has some slight differences from other IFTs. For more information, see the "Interfacility Transfer from Connect Care to Continuing Care Site" section at the bottom of the IFT page in the Connect Care Manual.
  • Further information (including other IFT workflows) is available in the IFT section of the Connect Care Manual.
Computerized Prescriber Order Entry (CPOE) and Allowed Exceptions
  • Information on CPOE can be found in a Countdown Checklist post and the Clinical Ordering Norms section of the Connect Care Manual.
  • In ordering – as in all other clinical activities – patient care and safety come first. If there is an urgent or emergent circumstance affecting a patient’s care, verbal or telephone orders may be appropriate and can be allowed. See this summary of guidelines for telephone and verbal orders that comply with AHS policies and procedures, complete with practical examples and norms based on time of day. Examples include when the prescriber is off-site, does not have access to a Connect Care-enabled device, and/or it is after hours. Also, please note that most requests to a prescriber that are important enough to require a phone call meet criteria for a nurse to take a telephone order.
  • For additional information on team collaboration for verbal and telephone orders, see the work package for prescribers and nurses.
Reminder: Key Launch 8 Workflows and Updates
  • To prepare for Launch 8, there have been a number of system updates and new or changed workflows that affect Connect Care prescribers from all launches.
  • Launch 8 Updates section in the Connect Care Manual flags the largest updates and changes to be aware of, including:
    • Interfacility Transfer (IFT) workflow changes
    • Results routing changes for inpatient pathology and Continuing Care
    • Referral and immunization workflow changes related to Population and Public Health programs going live
    • Continuing Care/Long-term Care workflow changes
  • Any additional changes during the launch support period will be flagged on the Launch 8 Updates page of the Manual, as well as this Connect Care Support Blog channel (our regular channel for posting system updates).

Respiratory Viral Infection Ordering Changes

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
  • Respiratory Viral Infection Ordering Changes
As of May 13, 2024, ordering of rapid COVID-19 PCR, rapid influenza/RSV PCR, and the respiratory pathogen panel (RPP) via the “Respiratory Infection (incl. COVID-19) NAT” order will be changed in Connect Care, to improve test utilization and simplify the ordering process. Prescribers who have the order in their personal preference list will need to add it again, as the old version will be removed. 
  • To order these tests, indicate the reason for testing (symptomatic, infection control screen or pre-transplant testing) and the patient location/disposition, as well as the testing required. As resources for rapid on-site testing are limited, answering accurately whether the patient is admitted or is likely to be admitted is very important to ensure the sustainability of the rapid COVID-19 and rapid influenza/RSV testing program.
  • Rapid COVID-19 testing will be automatically selected by default; select to Flu/RSV or RPP testing, if indicated. To place an order for the RPP, indicate the RPP criteria met.
  • Rapid Influenza and RSV NAT will no longer be available from June 1 to September 30 (subject to change based on virus activity). Influenza and RSV will continue to be orderable using the RPP, provided criteria are indicated for testing. Rapid COVID-19 PCR will still be available throughout the year. 
For more information, see the lab bulletin and tip sheet:

Launch 8 Support Hot Topics - Day 7

Daily postings on this channel address needs raised in prescriber huddles, with links to support information. Content is published by 17:30; any additional hot topics after this time will be posted the following day. Consider looking back at the previous day's posting.


Prescriber Support
  • Super Users are a great first point of contact when you need help, alongside the Helpdesk for urgent issues. If you are needing access help, call Helpdesk, as this is considered an urgent issue.
  • For less pressing and more complex issues (e.g., help with using the Discharge navigator), the Virtual Drop-in Centre is open 7 days a week for the remainder of the month. Hours from now until May 19 are:
    • Monday–Friday: 07:00–20:00
    • Saturday–Sunday: 08:00–20:00
  • For details on how to access the Virtual Drop-in, including updated hours and posters, see launchhelp.connect-care.ca.
Interfacility Transfers (IFTs)
  • To transfer a patient to any other site (IFT), including Continuing Care (Long-Term Care, Supportive Living), remember to use the "Interfacility Transfer" navigator, located within the "Discharge" activity. Using the correct navigator will ensure that all steps required for this workflow are completed and orders are available/actionable at the receiving site.  
  • An IFT to a Continuing Care facility has some slight differences from other IFTs. For more information, see the "Interfacility Transfer from Connect Care to Continuing Care Site" section at the bottom of the IFT page in the Connect Care Manual.
  • Further information (including other IFT workflows) is available in the IFT section of the Connect Care Manual.
Computerized Prescriber Order Entry (CPOE) and Allowed Exceptions
  • Information on CPOE can be found in a Countdown Checklist post and the Clinical Ordering Norms section of the Connect Care Manual.
  • In ordering – as in all other clinical activities – patient care and safety come first. If there is an urgent or emergent circumstance affecting a patient’s care, verbal or telephone orders may be appropriate and can be allowed. See this summary of guidelines for telephone and verbal orders that comply with AHS policies and procedures, complete with practical examples and norms based on time of day. Examples include when the prescriber is off-site, does not have access to a Connect Care-enabled device, and/or it is after hours. Also, please note that most requests to a prescriber that are important enough to require a phone call meet criteria for a nurse to take a telephone order.
  • For additional information on team collaboration for verbal and telephone orders, see the work package for prescribers and nurses.

Launch 8 Support Hot Topics - Day 5

Daily postings on this channel address needs raised in prescriber huddles, with links to support information. Content is published by 17:30; any additional hot topics after this time will be posted the following day. Consider looking back at the previous day's posting. Note there will be no post tomorrow.


Public Health Immunizations in Inpatient Settings
  • The process for having Public Health nurses deliver immunizations to patients in acute care facilities has changed as of Launch 8. 
  • Previously done via fax, the referral must now be done in system. A new tip sheet provides instructions on entering the referral. 
Continuing Care Admission without Interfacility Transfer Orders
  • A Connect Care launch brings with it many new transfer workflows for both sending and receiving sites. During this transition, it is possible that a sending prescriber will incorrectly use the Discharge navigator to transfer the patient, rather than the correct Interfacility Transfer navigator. This will result in orders being discontinued, rather than signed and held for the receiving site.
  • Orders can be reordered efficiently at the receiving site using "Restart from Previous Admission" in the Admission navigator. See the new tip sheet for details.  
External vs. Internal Orders - Lab and DI (Note: Yesterday's entry on this item had errors and has now been corrected)
  • Launch 8 sites Islay Assisted Living, Galahad Care Centre, Drumheller Health Centre, Serenity House (Drayton Valley), St. Mary’s Health Care Centre LTC (Trochu), and Killam Health Care Centre should place lab orders as inpatient orders. The lab will use a Rover workflow for collections. All other Launch 8 sites should place lab orders as external orders.
    • To order in-province external labs, use the "Lab to Collect" class. The "Third Party" class should only be used for out-of-province (in-province labs do not see those orders). 
  • All Launch 8 sites should place DI orders as external orders, except for general X-ray orders for Killam Health Care Centre, which should be entered as inpatient orders. (Previously launched sites should not change their workflows.) 
    • To order external DI procedures, see the FAQ for more information. 
Interfacility Transfers (IFTs)
  • To transfer a patient to any other site (IFT), including Continuing Care (Long-Term Care, Supportive Living), remember to use the "Interfacility Transfer" navigator, located within the "Discharge" activity. Using the correct navigator will ensure that all steps required for this workflow are completed and orders are available/actionable at the receiving site.  
  • An IFT to a Continuing Care facility has some slight differences from other IFTs. For more information, see the "Interfacility Transfer from Connect Care to Continuing Care Site" section at the bottom of the IFT page in the Connect Care Manual.
  • Further information (including other IFT workflows) is available in the IFT section of the Connect Care Manual.
Computerized Prescriber Order Entry (CPOE) and Allowed Exceptions
  • Information on CPOE can be found in a Countdown Checklist post and the Clinical Ordering Norms section of the Connect Care Manual.
  • In ordering – as in all other clinical activities – patient care and safety come first. If there is an urgent or emergent circumstance affecting a patient’s care, verbal or telephone orders may be appropriate and can be allowed. See this summary of guidelines for telephone and verbal orders that comply with AHS policies and procedures, complete with practical examples and norms based on time of day. Examples include when the prescriber is off-site, does not have access to a Connect Care-enabled device, and/or it is after hours. Also, please note that most requests to a prescriber that are important enough to require a phone call meet criteria for a nurse to take a telephone order.
  • For additional information on team collaboration for verbal and telephone orders, see the work package for prescribers and nurses.

Launch 8 Support Hot Topics - Day 4

Daily postings on this channel address needs raised in prescriber huddles, with links to support information. Content is published by 17:30; any additional hot topics after this time will be posted the following day. Consider looking back at the previous day's posting.


Interfacility Transfers (IFTs)
  • To transfer a patient to any other site (IFT), including Continuing Care (Long-Term Care, Supportive Living), remember to use the "Interfacility Transfer" navigator, located within the "Discharge" activity. Using the correct navigator will ensure that all steps required for this workflow are completed and orders are available/actionable at the receiving site.  
  • An IFT to a Continuing Care facility has some slight differences from other IFTs. For more information, see the "Interfacility Transfer from Connect Care to Continuing Care Site" section at the bottom of the IFT page in the Connect Care Manual.
    • For the workflow for an IFT from an ED to an Immediate Transition (IT) bed, see the tip sheet and demo.
  • Further information (including other IFT workflows) is available in the IFT section of the Connect Care Manual.
CORRECTION: External vs. Internal Orders - Lab and DI
  • For all Launch 8 sites, all lab and DI orders should be placed as external orders. Launch 8 sites Islay Assisted Living, Galahad Care Centre, Drumheller Health Centre, Serenity House (Drayton Valley), St. Mary’s Health Care Centre LTC (Trochu), and Killam Health Care Centre should place lab orders as inpatient orders. The lab will use a Rover workflow for collections. All other Launch 8 sites should place lab orders as external orders.
    • To order in-province external labs, use the "Lab to Collect" class. The "Third Party" class should only be used for out-of-province (in-province labs do not see those orders). 
  • All Launch 8 sites should place DI orders as external orders, except for general X-ray orders for Killam Health Care Centre, which should be entered as inpatient orders. (Previously launched sites should not change their workflows.) 
    • To order external DI procedures, see the FAQ for more information. 
Goals of Care Designation (GCD) - Green Sleeve
  • While Connect Care expands across sites, the goals of care directive "Green Sleeve" (printed) remains an important tool for documenting patients' wishes. 
  • Any Connect Care GCD order automatically generates a new printout. Normally, this is used to replace any Green Sleeve content. The printed artefact stays with the patient and is invaluable to providers who do not have access to Connect Care.
  • See the memo and the Goals of Care Management page of the Connect Care Manual for more information.
Computerized Prescriber Order Entry (CPOE) and Allowed Exceptions
  • Information on CPOE can be found in a Countdown Checklist post and the Clinical Ordering Norms section of the Connect Care Manual.
  • In ordering – as in all other clinical activities – patient care and safety come first. If there is an urgent or emergent circumstance affecting a patient’s care, verbal or telephone orders may be appropriate and can be allowed. See this summary of guidelines for telephone and verbal orders that comply with AHS policies and procedures, complete with practical examples and norms based on time of day. Examples include when the prescriber is off-site, does not have access to a Connect Care-enabled device, and/or it is after hours. Also, please note that most requests to a prescriber that are important enough to require a phone call meet criteria for a nurse to take a telephone order.
  • For additional information on team collaboration for verbal and telephone orders, see the work package for prescribers and nurses.

Launch 8 Support Hot Topics - Day 3

Daily postings on this channel address needs raised in prescriber huddles, with links to support information. Content is published by 17:30; any additional hot topics after this time will be posted the following day. 


How To Find and Identify Your Patient
  • Connect Care uses the Medical Record Number (MRN) as a unique person identifier, rather than the Unique Lifetime Identifier (ULI) that is generated by Alberta Health. The MRN is assigned in the Connect Care system through positive person identification and is created or retrieved at time of registration. A single unique MRN is assigned to a patient across all domains and sites using Connect Care. See the tip sheet for more information.
  • The Patient List search bar accepts only patient name and MRN. Searching via ULI will not work.
  • It is recommended to include the patient MRN as an identifier in communication, including when submitting a ticket that is specific to a particular patient.
Computerized Prescriber Order Entry (CPOE) and Allowed Exceptions
  • Information on CPOE can be found in a Countdown Checklist post and the Clinical Ordering Norms section of the Connect Care Manual.
  • In ordering – as in all other clinical activities – patient care and safety come first. If there is an urgent or emergent circumstance affecting a patient’s care, verbal or telephone orders may be appropriate and can be allowed. See this summary of guidelines for telephone and verbal orders that comply with AHS policies and procedures, complete with practical examples and norms based on time of day. Examples include when the prescriber is off-site, does not have access to a Connect Care-enabled device, and/or it is after hours. Also, please note that most requests to a prescriber that are important enough to require a phone call meet criteria for a nurse to take a telephone order.
  • For additional information on team collaboration for verbal and telephone orders, see the work package for prescribers and nurses.
Key Launch 8 Workflows and Updates
  • To prepare for Launch 8, there have been a number of system updates and new or changed workflows that affect Connect Care prescribers from all launches.
  • A Launch 8 Updates section in the Connect Care Manual flags the largest updates and changes to be aware of, including:
    • Interfacility Transfer (IFT) workflow changes
    • Results routing changes for inpatient pathology and Continuing Care
    • Referral and immunization workflow changes related to Population and Public Health programs going live
    • Continuing Care/Long-term Care workflow changes
  • Any additional changes during the launch support period will be flagged on the Launch 8 Updates page of the Manual, as well as this Connect Care Support Blog channel (our regular channel for posting system updates).
Prescriber Support
  • Super Users are a great first point of contact when you need help, alongside the Helpdesk for urgent issues. If you are needing access help, call Helpdesk, as this is considered an urgent issue.
  • For less pressing and more complex issues (e.g., help with using the Discharge navigator), the Virtual Drop-in Centre is open 7 days a week for the remainder of the month. The hours for the next two weeks (May 4–19) are:
    • Monday–Friday: 07:00–20:00
    • Saturday–Sunday: 08:00–20:00
  • For details on how to access the Virtual Drop-in, including updated hours and posters, see launchhelp.connect-care.ca.

Launch 8 Support Hot Topics - Day 1 and 2

Daily postings on this channel address needs raised in prescriber huddles, with links to support information. Content is published by 17:30; any additional hot topics after this time will be posted the following day. 


Computerized Prescriber Order Entry (CPOE) and Allowed Exceptions
  • Information on CPOE can be found in a Countdown Checklist post and the Clinical Ordering Norms section of the Connect Care Manual.
  • In ordering – as in all other clinical activities – patient care and safety come first. If there is an urgent or emergent circumstance affecting a patient’s care, verbal or telephone orders may be appropriate and can be allowed. See this summary of guidelines for telephone and verbal orders that comply with AHS policies and procedures, complete with practical examples and norms based on time of day (e.g., when the prescriber is off-site, does not have access to a Connect Care-enabled device, and/or it is after hours). 
  • For additional information on team collaboration for verbal and telephone orders, see the work package for prescribers and nurses.
Key Launch 8 Workflows and Updates
  • To prepare for Launch 8, there have been a number of system updates and new or changed workflows that affect Connect Care prescribers from all launches.
  • A Launch 8 Updates section in the Connect Care Manual flags the largest updates and changes to be aware of, including:
    • Interfacility Transfer (IFT) workflow changes
    • Results routing changes for inpatient pathology and Continuing Care
    • Referral and immunization workflow changes related to Population and Public Health programs going live
    • Continuing Care/Long-term Care workflow changes
  • Any additional changes during the launch support period will be flagged on the Launch 8 Updates page of the Manual, as well as this Connect Care Support Blog channel (our regular channel for posting system updates).
Prescriber Support
  • Super Users are a great first point of contact when you need help, alongside the Helpdesk for urgent issues. If you are needing access help, call Helpdesk, as this is considered an urgent issue.
  • For less pressing and more complex issues (e.g., help with using the Discharge navigator), the Virtual Drop-in Centre is open 7 days a week for the remainder of the month. The hours for the next two weeks (May 4–19) are:
    • Monday–Friday: 07:00–20:00
    • Saturday–Sunday: 08:00–20:00
  • For details on how to access the Virtual Drop-in, including updated hours and posters, see launchhelp.connect-care.ca.

Results Routing Changes - Inpatient Pathology and Continuing Care

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
  • Results Routing Changes
As of April 30, 2024, a couple changes have been made to results routing: 
  • Inpatient Pathology: Lab pathology results (e.g., biopsy results) for admitted inpatients will be delivered to the prescriber's Connect Care preferred communication method (for most prescribers, this is the Connect Care In Basket). Previously, these results were only available on the patient’s chart and in Netcare. 
  • Continuing Care: In preparation for Launch 8, all results for patients admitted to Supportive Living and Long-Term Care facilities will also be sent to the prescriber's Connect Care preferred communication method.
For more information:

Lab Update - Massive Hemorrhage Protocol Order Change

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
  • Massive Hemorrhage Protocol Lab Blood Work
As of April 23, 2024, the Massive Hemorrhage Protocol order set has been updated. Prescribers can now use the "Activation Panel MHP - Blood" to place the necessary lab orders (Electrolytes, Lactate, INR, Fibrinogen, Platelet count, Hemoglobin), rather than placing 7 individual lab orders. 

  • When the Activation Panel MHP labels are printed, this will reflex order the next set of MHP labs due in 30 minutes. This reflex cycle will continue until the outstanding MHP orders are discontinued. 
  • Massive Hemorrhage Protocol Activation Panel and Massive Hemorrhage Protocol Intra-op Panel are now orderable from within the Intra-op Navigators. 

Interfacility Transfer Workflow Changes

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
  • Interfacility Transfer Workflow Changes
There have been a few important changes to prescriber workflows for Interfacility Transfers (IFTs). Prescribers transferring patients to any facility, now including Continuing Care and Supportive Living sites, must use the "Interfacility Transfer" navigator, which remains a tab within the “Discharge” activity. There is also a new section for IFTs to out-of-province acute care. All workflow changes have been built into the IFT navigator (for both prescribers and nursing/unit clerks). The navigator contains the updated instructions to follow. 

There are two key reasons for the workflow changes:
  1. IFT to non-Connect Care facility – The previous workflow of creating an “IFT Orders Note” caused confusion, due to multiple differing medication lists being produced and sent; there was no prescription for new or changed medications, and the Connect Care system was left with an incorrect home med list. The IFT Orders Note is now only required for IFTs to out-of-province acute care, with the workflow detailed in the embedded navigator instructions, as well as a new tip sheet.
  2. IFT to Connect Care facility – New launching Continuing Care sites that will be receiving transfers from Acute Care can have AHS or non-AHS pharmacies, each with differing Connect Care tools needed for preparing their transfer medication lists. It is not reasonable for the transferring most responsible provider (MRP) to know the pharmacy set up for all the Continuing Care facilities – but the system does know. By streaming all IFTs through the IFT navigator, the tools that the MRP needs will automatically be presented within the IFT navigator. The IFT navigator indicates whether the receiving facility is on Connect Care or not, and the MRP then chooses “IFT to Connect Care” or “IFT to non-Connect Care”. For Continuing Care facilities on Connect Care, the IFT navigator will give the tools to turn all orders into signed and held orders if the pharmacy is on Connect Care, or will give the tools for turning the medication orders into prescriptions and an After Visit Summary and Med Rec for Community Pharmacy Report if the pharmacy is a community pharmacy.
Note that, previously, transfers to Supportive Living facilities were done through the main Discharge navigator tab rather than the IFT navigator; as of Launch 8 (May 4), any attempted transfer to a Connect Care Supportive Living facility done through the main Discharge navigator tab will not work.  

For more information:

Lab Update - Ordering Additional Testing for Ambulatory and Orders-Only Encounters

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
  • Request for Additional Testing of Pathology Samples order status
We previously posted about the "Request for Additional Testing of Pathology Samples" order and the need to select a "Normal" rather than "Standing" or "Future" status for ambulatory encounters. To prevent delays in testing, as of March 28, 2024, there will be a preventative rule that will not allow prescribers to order with a "Standing" or "Future" status. If either of these options are selected while ordering in an ambulatory or orders-only encounter, a pop-up will appear that indicates that "Normal" must be selected.

Inpatient Nursing Note and Allied Health Summary Note Types - Update

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
  • Edit/addend abilities removed for Nursing/Allied Health Summary note types
As of March 21, 2024, prescribers will no longer be able to edit/addend the Nursing and Allied Health Summary note types. Previously, prescribers could edit/addend any signed note. However, the system does not clearly highlight what has been changed in a note unless revision history of the note is viewed. Therefore, if a prescriber edited a nursing note, the prescriber became the note owner, and nurses could not see that their note had been addended (i.e., there was no notification that their note had changed). 

Prescribers can edit/addend any other note type as they did before.

New Cirrhosis Best Practice Advisories

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
  • Rifaximin BPAs
As of March 12, 2024, two new cirrhosis-related Best Practice Advisories (BPAs) have been implemented in Connect Care. Readmission to hospital for patients with cirrhosis is common and, with the added comorbidity of hepatic encephalopathy, the patient’s likelihood of requiring readmission increases. To reduce the risk of readmissions for hospitalized patients taking lactulose for hepatic encephalopathy, the new BPAs suggest ordering/continuing rifaximin with the second and subsequent episodes of hepatic encephalopathy or with lactulose intolerance. 
  • Rifaximin BPA - Upon Signing Lactulose Order: This interruptive BPA will fire for admitted patients with an active problem or encounter diagnosis of cirrhosis and/or hepatic encephalopathy, if the prescriber is signing an order for Lactulose and Rifaximin has not been ordered.
  • Rifaximin BPA - Inpatient Discharge BPA Section: This non-interruptive BPA will fire for admitted patients being discharged with an active problem or encounter diagnosis of cirrhosis and/or hepatic encephalopathy, if the patient has an active order for Rifaximin. This BPA will continue to display until acknowledged. 

Support Blog - Maintenance Complete

Many thanks for your patience while maintenance of this blog channel was performed. All posts have now been restored. 

You will notice that Connect Care screenshots are now behind an icon. Whenever you see the below camera icon in other blog posts on this channel (or any of our other blog channels), this indicates that there is an accompanying screenshot. When you click on the icon, it will take you to an Insite page with the relevant screenshot.

RAAPID Documentation Functionality Updated

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
  • RAAPID Documentation - Sidebar or Floating Window
As of March 8, 2024, two new viewing options will be available for the "RAAPID Documentation" activity, allowing prescribers to create a RAAPID tele-consult note while reviewing a patient's chart in the middle of the screen.

While in the RAAPID Documentation activity, clicking on the window icon in the top right will bring up a dropdown menu of two options, "Move to Sidebar" and "Move to Floating Window" (click on the below camera icon to see a screenshot). When one of these are selected, that preference will be retained for future sessions. If neither of these options are selected, the RAAPID tele-consult note will stay in the center of the screen. 

ASAP Users - Handoff Activity Now in Dispo Tab

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
  • ASAP Users - Handoff Activity Now in "Dispo" Tab
With the upgrade to Hyperdrive, previous personalization by ASAP module users (ED and rural prescribers) of pinning the Handoff activity to the top of the patient chart has been lost. As a workaround, starting on February 29, 2024, when a patient's chart is opened, a "Write Handoff" option can be found in the "Dispo" toolbar menu. 

New Drug-Disease Medication Interaction Warnings

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
  • New Drug-Disease Medication Interaction Warnings
As of February 13, 2024, "Drug-Disease" medication interaction warnings with a severity level of "Contraindication" will display to prescribers at order entry, when applicable. 
  • Drug-Disease warnings will fire for the disease documented in the encounter diagnosis and any active problem on the Problem List. The system will look back 30 days for encounter diagnoses.
  • Drug-Disease warnings with a Contraindication severity level cannot be filtered by users (i.e., users will not have an option to select “Don’t Show This Warning Again”, either for individual patients or for a time period).
  • Drug-Disease warnings with a Contraindication severity level cannot be suppressed in order sets.
  • Drug-Disease warnings with a Contraindication severity level will also fire when a new problem is added to the Problem List, if applicable.
For the workflow, including screenshots, see the tip sheet.

Updates to Surgery Postprocedure Analgesics

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
  • Updates to Surgery Postprocedure Analgesics
Since December 2023, the evidence-based "Standard Analgesic Adult" panel has been available to order using browse or the facility list. As of February 14, 2024, certain ERAS Postprocedure order sets will change to incorporate the Standard Analgesic Adult panel in place of the current "Analgesics/Antipyretics" section. "Naloxone" and "Adjuvant" sections will also be added, where appropriate. This change will affect personalizations applied to the Analgesics/Antipyretics section in the affected order sets.
Over time, other surgery order sets will change to incorporate the new Standard Analgesic Adult panel. Head and Neck surgeons and SMEs were engaged in a provincial working group collaborating on these revisions over the past year, and changes to the ERAS Major Head and Neck Cancer Surgery with Free Flap Reconstruction Adult order set are also expected in the future. A standard analgesics panel for pediatrics is under development. 

Perioperative Insulin Management Order Set Enhancements

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
  • Insulin Order Set and Order Panel Enhancements
A prior post describes Connect Care order sets that promote Basal Bolus Insulin Therapy (BBIT) best practices, and a move away from legacy intravenous insulin orders. Three Order Sets were recommended:
  • "Pre-procedure Management of Patients with Diabetes Mellitus, Adult"
  • "Post-procedure Management of Patients with Diabetes Mellitus, Adult"
  • "Basal Bolus Insulin Therapy (BBIT), Adult"
These include all related interventions (e.g., appropriate glucose testing), express Alberta's clinical practice guidelines respecting subcutaneous and intravenous insulin administrations, and align with national and international clinical practice guidelines and provincial Glycemic Management Policy suite.

It is recognized that there may be some situations in which intravenous, rather than subcutaneous, insulin therapy is clinically indicated. Accordingly, the pre-procedure Order Set has been enhanced to include an optional panel (which can also be used independently) to facilitate safe ordering of intravenous insulin therapy. 

New Task for Repeating Therapeutic Drug Monitoring

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
  • New Task for Repeating Therapeutic Drug Monitoring
As of February 1, 2024, there is a new task for the ordering prescriber when ordering a repeating frequency in lab orders for therapeutic drug monitoring. The enhancement should reduce mis-timed blood collections associated with scheduling challenges after an order is entered.

When ordering a repeating frequency (e.g., M/W/F), the name of the frequency will now include “Prescriber to schedule”, and there will be a new soft stop for the ordering prescriber to either attest to a standard time of 07:00 or change the timing of the lab draw. To help with choosing the timing of the lab draw, the medication administration schedules for medications requiring therapeutic drug monitoring are displayed in the order composer.

There is no change to the prescriber workflow when a single blood collection is requested. However, the name of this frequency is changed from “per medication dosing” to “once – nurse to schedule”.

Provider Same Name Enhancements

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
  • Provider Same Name Enhancements
As of February 1, 2024, a few user-interface enhancements to Connect Care will help clinicians select the correct provider name from lists when two or more names are similar.   
  • In the Provider Finder activity (used in used in Order Entry, Referral Entry, and Care Teams), a new yellow-highlighted “CAUTION: Look Alike Name” warning message will appear under each row with similar names. The person’s specialty is bolded, to make it easier to use as a distinguishing factor. 
  • In the Flashback Lookup activity (used in the Intra-procedure activity for Anesthesia), a new “Duplicate” column will show the “CAUTION” warning message.

More Troubleshooting - PowerMic Mobile on iOS Devices

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
  • PowerMic Mobile update problems on iOS Devices
PowerMic Mobile (PMM) users on iOS devices have reported problems related to update notices on their devices that, when followed, result in PMM connection problems. The following instructions are reported to solve the problem, both ensuring a current version install and configuration with the needed AHS settings.
  1. Find the PMM app on the current iOS device (iPhone or iPad) and tap-hold to reveal a pop-up menu to access the "Remove App" command. Remove the app.


  2. When prompted, make sure to delete the PMM app completely.


  3. Proceed to re-install from the Workspace ONE catalogue (installed when setting up Haiku for iOS) as instructed in the Clinician Manual and its iOS tip sheet for PMM.

        - Manual: Installing PowerMic Mobile
        - Tip: Installing Mobile Apps on iOS Devices

Ensure that "Nuance PowerMic Mobile" is selected as the microphone on the Connect Care session where PMM is launched.

Medication Ordering Supports for Continuing Care Facilities with External Pharmacies [Updated]

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
  • Medication Orders in Continuing Care Facilities with External Pharmacies
Where a Continuing Care facility (e.g., Supported Living [SL], Long-Term Care [LTC]) uses Connect Care as its record of care but an external (community) pharmacy for the provisioning of patient medications, integrated medication management is not possible. Accordingly, prescribers must order and discontinue medications as "external orders" that will be fulfilled outside the facility. New medication orders take the form of a prescription, and any medication discontinuations need to be explicitly communicated to the pharmacy. 

The "External Orders – Community" navigator supports prescribers when working in facilities with externally contracted pharmacy services. This includes the needed ordering tools for generating, modifying, and faxing external prescriptions.  When external medication orders are entered, and the ordering prescriber is not physically on site, a nursing communication order will be required to complete the ordering workflow. Inpatient charts for such facilities now have a "header," appearing when the chart is opened, reminding about and linking to the new medication order navigator.
[Note: This post was updated May 2024 to reflect changes made for Launch 8.]

Outpatient Problem Oriented Charting Supports

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
  • Problem Oriented Charting Supports for Outpatient Visits
Problem Oriented Charting (POC) is an approach to clinical documentation that emphasizes what is new and important in a patient's healthcare experience, keyed to a list of active problems. Clinicians can better track treatments and trends for multiple evolving issues. 

POC was first introduced to Connect Care in support of more effective and efficient documentation by inpatient teams. Many clinicians have used and helped to improve the tools. Those same clinicians have requested access to POC documentation in outpatient encounters (visits, documentation, orders, telehealth, etc.). 

Although POC workflows differ somewhat in outpatient contexts, the basic approach is the same and documentation building blocks are similar. We are pleased to expose those tools, together with standardized summative and progress documentation templates, alongside a new outpatient sidebar index

Training and workflow supports are linked in the Clinician Manual:

Outpatient Sidebar Index for Prescribers

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
  • Sidebar Index for Prescribers now available in Outpatient Encounters
A "Sidebar" is available in opened patient charts. It can be collapsed or expanded, and facilitates quick access to information that can help with charting tasks performed in the main (center) chart area. Previous postings describe an enhanced "index", appearing at the top of inpatient chart sidebars. This supports rapid switching between a set of Sidebar activities of particular help to prescribers.

A similar sidebar index is now available to outpatient encounters (visit, documentation, order, pre-charting and other encounter types). Indexed sidebar activities remain high-value for clinicians, but optimized for common outpatient work and information flows.

The outpatient sidebar index items and functions are explained in the Clinician Manual:

Long-Term Care Medical Assessment Forms Now in Connect Care

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
  • Long-Term Care Medical Assessment Forms Digitized
The Connect Care Clinical Documentation Committee is coordinating the transfer of common paper/PDF forms to digital formats embedded within the clinical information system. Use of these forms can reduce clinician information burdens by avoiding double data entry/re-entry of information already known to Connect Care.

"Medical Assessment Forms" (MAFs) are part of transition planning for many patients. These are now available to inpatient and outpatient encounters as part of a "Letter Forms" (cForms) workflow, where many similar current and future forms can be activated. Sidebar enhancements for inpatient and outpatient charts make it easier to find all such forms. 

Relevant workflows are explained in the Clinician Manual, where a tip sheet and demonstration uses the LTC MAF to illustrate recommended practices:

Trouble-shooting PowerMic Mobile on Android Devices

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
  • PowerMic Mobile not launching on Android Devices
Edit (November 20): While work continues on this issue, an updated app is now available (version 7.0.1.762). If the below workaround was previously successful and the device's settings do not have automatic downloads enabled, there is no need to switch to this updated app; if the workaround had worked but the app is automatically updated, the workaround will no longer work. To upgrade to the new version:
  • Uninstall any instance of PMM first, then download/install the updated app from the Intelligent Hub (Workspace ONE) Catalogue. 
  • Disable Bluetooth before opening and pairing PMM, for a greater chance of successfully connecting (note this step is an interim fix, until a permanent solution is found).
Mobility application (PowerMic Mobile, PMM) users on Android devices continue to have trouble launching an installed PMM, a problem occurring after a recent PMM update, acknowledged by the vendor and awaiting a permanent solution. The following suggested workaround has worked for many affected users. Do not try these steps if PMM is already working on an Android device. For help regarding a similar issue on iOS devices, see the separate post.

If PMM has stopped working on an Android device with prior successful use:
  1. Go to Android Settings and select the "Apps" option.
  2. Within Apps, go to the "Work" folder (icon at bottom of Apps screen).
  3. Find the "PowerMic Mobile" app (will have a lock symbol on the PMM icon).
  4. Tap to open PowerMic Mobile "App Info" screen.
  5. Tap "Force Stop" icon at the bottom of the App Info screen.
  6. Tap "Uninstall" icon at the bottom of the App Info screen.
  7. Restart mobile device (completely turn off and then on again).
  8. Go to the "Personal" folder (icon at bottom of Apps screen) and use the Google Play Store app to find the PMM app and install from the Store (rather than through the Intelligent Hub [Workspace ONE] Catalogue). Do not access the Play Store from the "Work" folder.
  9. From your "Personal" folder, open a mobile web browser, manually type in the PMM configuration URL http://ahs-cis.ca/pmm and tap the "Android" link, choosing to open with "PowerMic Mobile". Do not try to launch the link from a browser in the "Work" folder.
    • If you do not see an "Open With" prompt and you're using Chrome, in your browser, click the 3 vertical dots icon in the top-right of the screen, then "Settings", then "Homepage". In the second option under "Open this page", delete whatever is there and type "about:blank", then click the checkmark button on your mobile keyboard to accept the change. Exit Chrome, then reopen from the "Personal" folder and try step 9 again.
  10. Open the PMM app and login as usual.
If the above does not work on an Android device with PMM re-installed:
  1. Clear stored PMM data from the Android device.
    • From the Home screen, swipe down to display the system tray
    • Tap Settings > Apps
    • Under "Your apps", find and tap "PowerMic Mobile"
    • Tap "Storage > Clear Cache > Clear Data > Delete"
  2. Force reboot the device. 
    • Press and hold the volume down and power buttons simultaneously for 10 seconds or more to force a shutdown
    • Press the Power button again to start up the device
  3. Import the PMM profile via http://ahs-cis.ca/pmm by selecting the "Android" link and choosing to open with "PowerMic Mobile".
Ensure that "Nuance PowerMic Mobile" is selected as the microphone on the Connect Care session where PMM is launched.


Trouble-shooting PowerMic Mobile on iOS Devices

Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
  • PowerMic Mobile not launching on iOS Devices
We previously posted a workaround for Mobility application (PowerMic Mobile, PMM) users on Android devices having trouble launching an installed PMM. Users on iOS devices may experience similar issues after the latest PMM app update.  An iOS-specific workaround is provided below. 

Prior to following the below steps, first ensure that your iOS is updated to 17.1, and that Bluetooth is turned off while dictating. If PMM still does not work on your iOS device with prior successful use:
  1. Find the PMM app on the current iOS device (iPhone or iPad) and tap-hold to reveal a pop-up menu to access the "Remove App" command. Remove the app.


  2. Open the iOS App Store, look up "powermic mobile" and download/install the app. This will install PMM outside of the AHS instance of Workspace ONE. PMM does not require the AHS "bubble" and does not store sensitive information on the local device.


  3. Once PMM is installed, launch the PMM configuration link (http://ahs-cis.ca/pmm) via iOS Safari (native Internet browser on iOS devices), look for and tap/select the link for "iOS".


  4. When prompted, accept the "Open in PowerMic Mobile" query.


  5. PowerMic Mobile will open. Accept the microphone access request.


  6. Accept any notices or help messages to arrive at a screen like the following. PMM is ready for logon (with AHS user name used to log on to Connect Care) if the indicated profile is PRD.


  7. Log on to Connect Care on a workstation in the usual fashion, launch the workstation PMM from the Hyperspace menu bar, and make sure that PMM is set to use the "Nuance" microphone. 
  8. Hopefully, the iOS PMM app will be working as it was prior to updates. It may be necessary to turn the mobile device off and on again for the above changes to take hold.
Ensure that "Nuance PowerMic Mobile" is selected as the microphone on the Connect Care session where PMM is launched.