How To Respond to a Connect Care Login Password Warning

Problem: Connect Care users may receive a message at login about a need to change their password, but may not know how to take action.


Context: Connect Care is accessed with the same username and password required for other Alberta Health Services (AHS) information resources, including wireless networks, intranet resources and clinical systems. These "Healthy" network credentials have security protections, including a requirement for periodic password changes. Many Connect Care users will come up for a password change in the coming months and may not remember where or how to change AHS passwords.

Solution: AHS Healthy network credentials can be managed, with an easy tool for password updates, through the Integrated Access Management (IAM) website, as explained in the Connect Care Manual:

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