AHS Outlook 365 Email Slow on Windows Devices

Problem: Physicians who use personal devices to access AHS secure email accounts (@ahs.ca or @albertahealthservices.ca) may find that email is sluggish when using Outlook 365 outside of AHS facilities.

Context: Outlook 365 "checks-in" frequently to ensure that what the user sees represents what is on AHS servers. This process can make Outlook seem slow if internet connections are not brisk.

Solution: Outlook 365 users on Windows devices can configure the software to use "cached mode", with significant performance improvements. This adjustment is not available, and not needed, with the Macintosh version of Office 365. And this mode is not relevant when Outlook Webmail is used.

• Microsoft: Turn on Cached Exchange Mode
• Bytes Blog: More on AHS Email Migration to Office 365