Cutover Provider Mis-Assignments

Problem: As part of the launch cutover process of the Connect Care clinical information system (CIS), a default responsible provider was attached to new inpatient charts. Sometimes, this assigned provider did not reflect the attending (most responsible provider, MRP) at the time of post-launch morning rounds. Some teams, or patient locations, changed during the 48-hour cutover period. Such mis-assignments were not recognized for a few days.

Solution: A support synopsis explains possible effects (none serious), mitigation and permanent fix: