Why has my Mobile Device Screen Idle Timeout changed?

Problem: Some users have reported shortening of the time that their mobile device screen remains open while inactive (screen time-out), reducing to 1 minute. This is inadequate for dictation and other clinical uses.

Cause: An early version of Connect Care Mobility Management incorrectly altered screen time-out settings. This has been fixed.

Solution: It should be possible to visit the device setting controls and re-configure the device to the screen time-out of preference. It may be necessary to re-install Workspace ONE (see tips in physician manual).

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