The Connect Care Concierge (help.connect-care.ca) is an online help-desk that provides information about how to get immediate attention for urgent problems and how to request help for non-urgent problems.
The Concierge request-entry process is streamlined, with improvements to the fields that inform a "ticket" in the request management system.
The improvements are intuitive. Physicians will notice a simpler landing page with clearer distinctions between urgent and non-urgent issues.
Physicians may also notice new mandatory fields for specifying an alternate contact and contact number. This reflects difficulties analysts have had contacting persons submitting requests. Such contact is often needed when gathering details about the clinical need and context. If an independent physician does not have an obvious alternate contact, it is fine to enter one's own information twice.