Context: Automated reminders can free up clinic support staff for other important patient support activities. However, they do not work for all situations. Clinics managers can submit a request to opt-out, some areas have customized reminder scripts (coming soon), and some outpatient venues (e.g. procedures) will not be enabled until more experience accrues.
Solution: There is a way to get the patient appointment reminder status but it involves using the Department Appointments Report (DAR) functionality and editing the display columns to include one or more appointment status-related columns (e.g., "Patient Communication Preference", "Patient MyChart Status", "Confirmed Appointment", "Appointment Reminder Sent", "ES Phone Reminder Status"). Instructions for doing this are included in the tip linked below.
Easier is to open the “Appt” activity within a chart. This has a appointment reminder letter audit trail for each apt. We are looking for simpler ways to know of reminder status and are seeking addition of this information to the Appt chart activity.