Enhancement updates provide short alerts to new, fixed or improved Connect Care functions...
- Taming In Basket - More Message Types Set to Auto-Expire
Clinical information systems have increased the volumes of messages prescribers and other users need to manage, and AHS is committed to making adjustments to reduce clutter and increase In Basket message relevance. The "Taming In Basket" project was launched to identify In Basket messages that can be safely auto-expired, to reduce the volume of existing In Basket messages and to empower users to use In Basket efficiently.
As previously posted, in October 2024 the first batch of In Basket message types were set to auto-expire. As of June 2, 2025, the second batch of In Basket message types will be set to auto-expire, some after 90 days and some after 180 days, as indicated below:
- In Basket message types will auto-expire after 90 days:
- Chart Correction Requests
- Letter Queue
- Note Routing
- Overdue Results
- Patient Clinical Update
- Patient Questionnaires
- Radiant
- Referral Message
- Referral Notification Letter
- Result Notes
- Staff Message
- In Basket message types will auto-expire after 180 days:
- My Open Charts
- My Open Encounters
- Nurse Triage Encounter
- Patient Advice Request
- Patient Calls
- Rx Request
- Studies to Sign
Please note that this change will be effective moving forward only. Messages older than 90 or 180 days that currently exist in users’ In Baskets will not be affected. Messages older than 90 days will be removed from users’ In Baskets in September 2025, and those older than 180 days will be removed in December 2025 (further communication will be shared at those times).
Furthermore, any messages that users postponed utilizing "Follow up" functionality will be included in the auto-expiry rule only after the date the message comes back to the My Messages space (e.g., if a message with 90-day auto-expiration is postponed today for 3 days, the 90-day countdown will resume 3 days from today; if the user manually returns the message to the My Messages space before the 3 days have passed, the 90-day countdown resumes at that time).
For more information on In Basket, please see the Quick Start Guide: