Launch 6 Support Hot Topics - Day 7

Daily postings on this channel address needs raised in prescriber huddles, with links to support information. Content is published around 16:00; any additional hot topics after this time will be posted the following day. Consider looking back at the previous day's posting. 

Secure Chat and Sticky Notes
  • The Secure Chat and Sticky Note functions in Connect Care should only be used for non-urgent communication and reminders, not for urgent messages, clinical documentation, or orders.
  • Secure Chat messages are purged after 30 days. The persistence of Sticky Notes depends on the type.
  • Secure Chat messages and Sticky Notes do not form part of the legal record of care.
  • See the Secure Chat and Sticky Notes sections of the Connect Care Manual for more information, as well as the Communication Norms.
Best Possible Medication History (BPMH)
  • The Connect Care "Medication List" is a record of medications in active use by a given patient at a given time. Timely capture of a BPMH for medication reconciliation is a Connect Care Minimum Use Norm expectation.
  • Completion of BMPH is an interprofessional responsibility. Prescribers should always verify the medication information for accuracy when BMPH is completed by another team member.
  • The collection of a BPMH occurs in both outpatient and inpatient workflows. Reconciliation of prior with ongoing and new medications occurs at care transitions (e.g., admission, discharge, transfer). A tip sheet lists the key things to review while performing BPMH.
    • Note: The discharge medication reconciliation workflow is different for interfacility transfers (IFTs) – for patients being transferred to another facility, follow the IFT tab workflow to complete medication reconciliation.
Patient Movement: Interfacility Transfers (IFTs)
  • Remember that all acute care sites in Calgary, Central, and Edmonton Zones are now fully on Connect Care. For acute care transfers in these zones, ensure the Connect Care site to Connect Care site workflow in the Interfacility Transfer Navigator (located within the Discharge tab) is used. This makes it much easier for the accepting physician to manage the admission to their site, and prevents a good deal of duplicate work, including entering medications.
  • For a summary on IFTs, see this Countdown Checklist blog post and this infographic for admitted patients. Further information (including other IFT workflows) is available in the IFT section of the Connect Care Manual.