Launch 6 Support Hot Topics - Day 3

Daily postings on this channel address needs raised in prescriber huddles, with links to support information. Content is published around 17:30; any additional hot topics after this time will be posted the following day. Consider looking back at the previous day's posting.

In-person and Virtual Drop-in Support for Prescribers
  • The Site Drop-in Centres in Calgary and Edmonton Zones (RGH, SHC, GNCH, MCH) have slightly reduced hours as of tomorrow, May 9. All Site Drop-ins will be open 10:00–18:00, until May 19.
  • The Virtual Drop-in Centre is open 24/7 until May 18.
  • For details on how to access/find the Virtual and Site Drop-ins, see
  • For issues outside of drop-in hours, call the IT Service Desk & Solution Centre at 1-877-311-4300 (#1 for Connect Care). They are able to provide high-level workflow and training support; urgent issues will be escalated to an on-call CMIO training team member.
Blood Administration
  • Launch 6 sites plus Launch 4-5 Calgary Zone sites: Patients requiring red blood cells after launch (05:00 on May 6) will need new Type and Screen orders placed and collected, to allow ongoing issue of crossmatched products. For more information, see this memo.
  • To order crossmatched blood products: Use the Transfusion Medicine Order Set (Adult, Pediatrics, or Neonatal) and do not remove any of the order pieces. See the tip sheet for more details.
  • To order plasma protein products: Search "PPP" or specific product name. See the Blood Product Administration section of the Connect Care Manual for more details.
Computerized Prescriber Order Entry (CPOE) and Allowed Exceptions
  • Information on CPOE can be found in a Countdown Checklist post and the Clinical Ordering Norms section of the Connect Care Manual.
  • In ordering – as in all other clinical activities – patient care and safety come first. If there is an urgent or emergent circumstance affecting a patient’s care, verbal or telephone orders may be appropriate and can be allowed. See this summary of guidelines for telephone and verbal orders that comply with AHS and Covenant Health policies and procedures, complete with practical examples and norms based on time of day. 
  • For additional information on team collaboration for verbal and telephone orders, see the work package for prescribers and nurses.
Patient Movement: Discharging to Another Facility Using the Interfacility Transfers (IFT) Navigator
  • For transfers to another site (IFTs), remember to use the Interfacility Transfer Navigator, located within the Discharge tab. Using the correct navigator will ensure that all steps required for this workflow are completed and orders are available/actionable at the receiving site.  
  • As of Launch 6, all Calgary, Central, and Edmonton Zone acute care sites are now on Connect Care. For acute care transfers in these zones, ensure the Connect Care site to Connect Care site workflow is used. Do not use the "Transfer Navigator" - this is only for unit-to-unit transfers within the same site.
  • IFTs to another Connect Care site: To avoid chart “lock out”/loss of chart access for the receiving site, all required steps for discharge must be completed in the IFT Navigator prior to the patient physically leaving the unit and being discharged out of the system (i.e., the chart must be closed).  
    • Prescribers from the sending site must complete Med Rec and discharge orders before patient discharge. Orders should be signed & held for the receiving site.
    • Unit clerks/nurses must:
      • print the IFT documents (found within the IFT Navigator) for EMS/Air Ambulance before patient discharge; and
      • discharge the patient from the Unit Manager or ED Trackboard when the patient physically leaves the unit.
    • Clinical documentation (flowsheets, notes, etc.) on the discharged encounter can still be completed after the patient is discharged. A patient's discharge from Connect Care should not be delayed for documentation purposes.
  • The "RAAPID Service Request" order is used to initiate repatriations as well as non-emergent consultation/transfer requests. See the tip sheet.
  • For a summary on IFTs, see this Countdown Checklist blog post and this infographic for admitted patients. Further information (including other IFT workflows) is available in the IFT section of the Connect Care Manual.