Launch 5 Support Hot Topics - Day 2

Daily postings on this channel address needs raised in prescriber huddles, with links to support information. Content is published around 17:30; any additional hot topics after this time will be posted the following day. Consider looking back at the previous day's posting.

  • Patient Movement: Interfacility Transfers (IFTs)
    • For transfers to another site (IFTs), remember to use the Interfacility Transfer navigator, located within the Discharge tab. Using the correct navigator will ensure that all steps required for this workflow are completed and orders are available and actionable at the receiving site.  
    • Calgary Zone is in an interim state for IFTs - see this tip sheet for more information on how to transfer patients within the Calgary Zone, whether to another Connect Care site or a site not yet on Connect Care. 
    • For a summary on IFTs, see this Countdown Checklist blog post and this infographic. Further information is available in the IFT section of the Connect Care Manual.
  • Computerized Prescriber Order Entry (CPOE) and Allowed Exceptions
    • Information on CPOE can be found in a Countdown Checklist post, a general blog post, and the Clinical Ordering Norms section of the Connect Care Manual.
    • There will be situations when prescribers cannot be expected to place time-sensitive orders directly and require the assistance of a qualified healthcare professional to transcribe important clinical instructions. Allowed exceptions to prescriber order-entry fall into three categories, each explained and exemplified in FAQ and Order Norms documents: protocolized orders, urgent verbal orders, and urgent telephone orders.
    • In ordering – as in all other clinical activities – patient care and safety come first. If there is an urgent or emergent circumstance affecting a patient’s care, verbal or telephone orders may be appropriate and can be allowed. See this memo for further details. For additional information on team collaboration for verbal and telephone orders, see the work package for prescribers and nurses, and, for nurses and allied health professionals, the decision-making guide and paging etiquette guide.
  • Secure Chat and Sticky Notes
    • The Secure Chat and Sticky Note functions in Connect Care should only be used for non-urgent communication and reminders, not for urgent messages or clinical documentation.
    • Secure Chat messages and Sticky Notes are purged after 30 days. Sticky Notes do not form part of the chart.
    • See the Secure Chat and Sticky Notes Manual sections for more information, as well as the Communication Norms.