Launch 4 Support Hot Topics - Day 7

Daily postings on this channel address needs raised in prescriber huddles, with links to support information. Content is published around 17:00; any additional hot topics after this time will be posted the following day. Consider looking back at the previous day's posting.

  • Patient Movement: Interfacility Transfers (IFTs)
    • For transfers to another site (IFTs), remember to use the Interfacility Transfer navigator, located within the Discharge tab. Using the correct navigator will ensure that all steps required for this workflow are completed and orders are available and actionable at the receiving site.   
    • See the IFT section of the Connect Care Manual for more information, which includes a number of resources such as the below tip sheets:
  • Calgary Zone - Results Management
    • Reminder to Calgary Zone prescribers to check legacy systems and processes for lab results for one week post-cutover. See this tip sheet for more information.
  • Virtual Drop-In Support
    • The Virtual Drop-in Centre is available, to both end users and Super Users requiring additional support, 24/7 until June 10. To access, go to virtualhelp.connect-care.ca using a computer or smartphone, or via the QR code found on the Launch Supports posters up in sites (or launchhelp.connect-care.ca) using a smartphone camera for audio-only help.
  • Printing Tips
    • Some printing tasks in Connect Care are driven by system settings (e.g., label printing), while other tasks use printers mapped to the current workstation in a way that the user may be able to modify.
    • For help with printing issues, see the Printing Tips section of the Connect Care Manual. The section links to a number of resources such as a tip sheet on Virtual Local Printing (VLP), which allows users to select the preferred printer and retain it for all future printing.