Launch 4 Support Hot Topics - Day 5

Daily postings on this channel address needs raised in prescriber huddles, with links to support information. Content is published around 17:00; any additional hot topics after this time will be posted the following day. Consider looking back at the previous day's posting.

  • Virtual Drop-In Support
    • The Virtual Drop-in Centre is available, to both end users and Super Users requiring additional support, 24/7 until June 10. To access, go to virtualhelp.connect-care.ca using a computer or smartphone, or via the QR code found on the Launch Supports posters up in sites (or launchhelp.connect-care.ca) using a smartphone camera for audio-only help.
  • Medication Start Times and Scheduling
    • bulletin reminds inpatient prescribers to take note of medication order start times and the resulting anticipated initial schedule of dose times, to confirm that it fits clinical need.
    • Tips regarding standardized medication administration times (SMAT) and medication scheduling are covered in a tip sheet.
  • Calgary Zone - Results Management
    • Reminder to Calgary Zone prescribers to check legacy systems and processes for lab results for one week post-cutover. See this tip sheet for more information.
  • Attaching Media (documents, images) to Patient Charts
    • See the Connect Care Manual entry for information on attaching documents/objects to patient charts, including prescriber-friendly workflows for scanning, importing or otherwise working with Media Manager. A Tippy also gathers key resources.
  • Connect Care to Netcare
    • See this blog post for a summary of how Connect Care to Netcare document sharing works.
  • Printing Tips
    • Some printing tasks in Connect Care are driven by system settings (e.g., label printing), while other tasks use printers mapped to the current workstation in a way that the user may be able to modify.
    • For help with printing issues, see the Printing Tips section of the Connect Care Manual. The section links to a number of resources such as a tip sheet on Virtual Local Printing (VLP), which allows users to select the preferred printer and retain it for all future printing.