Launch 4 Support Hot Topics - Day 4

Daily postings on this channel address needs raised in prescriber huddles, with links to support information. Content is published around 17:00; any additional hot topics after this time will be posted the following day. Consider looking back at the previous day's posting.

  • Ambulatory Outpatient Referrals
    • "Consult" requests relate to assessments to be done within the current encounter and are entered from inpatient and emergency orders activities. "Referral" requests relate to assessments that will be done outside or after the current inpatient or emergency encounter and are entered using the "External Orders" tab of orders activities.
    • Outpatient services that use Connect Care as the record of care are "internal" referral resources. Outpatient services that are not on Connect Care are "outgoing", or external, referral resources. This status is selected when entering the referral order.
    • All referrals originating in Connect Care must be placed as a referral order, regardless of whether or not the referred service provider/clinic is using Connect Care. This ensures that a record of the referral exists in the legal record of care. 
    • See the Referral Workflows section of the Connect Care Manual for more information.
  • Calgary Zone - Results Management
    • Reminder to Calgary Zone prescribers to check legacy systems and processes for lab results for one week post-cutover. See this tip sheet for more information.
  • Calgary Zone - Accessing External Patient Info
    • See this tip sheet for more information on how to access external patient info while Calgary Zone transitions from Sunrise Clinical Manager (SCM) to Connect Care. (An Insite page covers other interim state workflows for Calgary Zone.)
  • Printing Tips
    • Some printing tasks in Connect Care are driven by system settings (e.g., label printing), while other tasks use printers mapped to the current workstation in a way that the user may be able to modify.
    • For help with printing issues, see the Printing Tips section of the Connect Care Manual. The section links to a number of resources such as a tip sheet on Virtual Local Printing (VLP), which allows users to select the preferred printer and retain it for all future printing.