Launch 4 Support Hot Topics - Day 3

Daily postings on this channel address needs raised in prescriber huddles, with links to support information. Content is published around 17:00; any additional hot topics after this time will be posted the following day. Consider looking back at the previous day's posting. (Note: Emails from our subscription service show the original version of the post, and so will not show any updates made in the body of the email - click the link in the email to see the up-to-date web version.)

  • Documenting Allergies
    • Allergy documentation is important to the provision of safe patient care. When entering a new allergen, the system completes a search of common allergens. If the allergen cannot be found, clinicians should check off "Full Search" to access the extended list of all allergens available in the database, before selecting “Other”.  When “Other” allergen is selected, the system cannot complete interaction checking and allergies are not communicated to other applications.
    • Food allergens: In order to find common food allergens in Connect Care, make sure that "Full Search" is checked off. If food allergies cannot be found using Full Search, choose "Other Food" and then enter the food in the comments section. Food allergies entered under “Other” will not be communicated to Patient Food Services, while food allergies entered under "Other Food" will be reported to Patient Food services and interface with CBORD.
    • For more information on documenting allergies, see the Adverse Reaction (Allergy) Documentation Norms section of the Connect Care Manual and tip sheet.
  • Patient Movement - Interfacility Transfers (IFTs)
    • Calgary Zone is in an interim state for IFTs - see this tip sheet for more information on how to transfer patients within the Calgary Zone, whether to another Connect Care site or a site not yet on Connect Care. If you need a consultation for advice or for transfer of care, contact RAAPID South. (An Insite page covers other interim state workflows for the Sunrise Clinical Manager [SCM] to Connect Care transition.)
    • Further information on IFTs for all zones is gathered in this Countdown Checklist post.
  • Verbal Communication
    • Connect Care clinical communication norms detail the importance of verbal communication for urgent care matters and issues impacting patient disposition. See the Communication Norms section in the Connect Care Manual and today's blog post for more information.
  • Printing Tips
    • Some printing tasks in Connect Care are driven by system settings (e.g., label printing), while other tasks use printers mapped to the current workstation in a way that the user may be able to modify.
    • For help with printing issues, see the Printing Tips section of the Connect Care Manual. The section links to a number of resources such as a tip sheet on Virtual Local Printing (VLP), which allows users to select the preferred printer and retain it for all future printing.