Launch 4 Support Hot Topics - Day 1

Daily postings on this channel address needs raised in prescriber huddles, with links to support information. Content is locked in around 17:00, and any additional hot topics after this time will be posted separately. Consider looking back at the previous day's posting(s).

  • Provider Care Team (PCT) - For prescribers with inpatients in hospital during cutover transition
    • PCTs are used for prescribers to track their patients. Due to the cutover process, some PCT lists are currently not populating correctly. This is impacting a proportion of patients across all Launch 4 sites. 
    • A tip sheet is being created to assist clinicians in correcting the issue. Lessons Learned will be documented to apply to future Connect Care launches.
  • Login for Shared Clinical Workstations
    • It is very important to ALWAYS log in to an AHS computer workstation (and then Connect Care) with one's own unique credentials (user name and password), and then to log off of both Connect Care and the workstation before leaving the device. This prevents "session stealing" and other information system challenges. "Generic" logins should not be used.
    • An FAQ addresses the previous practice of using generic logins, and a bulletin details logging off/tapping out.
  • Lab Result Component Information (Calgary Launch 4 Sites Only)
    • There may be some areas in Connect Care where a lab result component will not appear if it’s coming from the legacy lab system in Calgary (Millennium). Examples of areas in the system being analyzed are Best Practice Advisories (BPAs), graphs, flowsheets, SmartTools and reports. 
    • Until all build is analyzed and updated, clinicians should utilize the "Chart Review" activity as part of their workflow to review these lab results. 
    • If a prescriber sees an area in the system where they expect a value and it does not appear, please log a ticket. 
    • The Millennium interface is working as expected. Patient lab results coming from this interface are routing as expected and will be available in Chart Review and Netcare.