While this channel has highlighted post-launch needs identified in physician huddles, the launch has gone well and things have stabilized. This combined Wave 3 Week 2 posting is updated throughout the week, accumulating any new issues while also indicating issue resolution.
Clarify Options for Reflecting On-call Coverage in Connect Care
Responding to user requests, new supports have been developed to highlight how Connect Care tools can be used to reflect changes in attending and on-call prescriber status, with a new Manual section, Tip sheet and FAQ.
Documenting COVID-19 Immunizations
As the order build for COVID-19 immunizations is currently in progress, documentation in Connect Care is not yet automatic.
On the process for manually recording past vaccinations not captured in Connect Care, see a new bulletin, tip, and Manual section.
Mobility Apps: Haiku and Canto
The Haiku app on Android mobile devices lacks some of the functionality available on iOS mobile devices, particularly for inpatient quick order tools. Also, ordering from iOS devices is limited to preference lists. See this FAQ for considerations when selecting a mobile device that will best fit your clinical needs.
The job type you can log in to in Hyperspace can be affected by whether there is a simultaneously open Haiku or Canto session, as explained in a new FAQ.
Not all lab results are available to Haiku or Canto. A default lookback period (2 years for outpatient labs; 1 week for inpatient labs) ensures that the apps remain quickly responsive, even on slow networks, while not consuming too much of a user's mobile data allowance. A working group is investigating whether the lookback periods should be modified post-Wave 3, as explained in a FAQ and a general blog.
Virtual Drop-in Centre Hours
Now that we're in the second week, launch support via the Virtual Drop-in Centre is scaled back to daytime hours.
The schedule and information about after-hours CMIO support is available in a post and in the Manual.
Resources are being developed to highlight how Connect Care's Handoff tool is used to support patient handovers between providers.
Requesting Therapy Plans in Other Facilities
For a prescriber to request a therapy plan at a facility where they do not have privileges (especially in EDs that may not have appointment scheduling capacity or a clear most responsible provider), there needs to be direct communication between the prescriber and responsible provider at the facility that will enact a therapy plan.
Facility-specific workflows may be determined in collaboration with a Zone Medical Director.
Planning is underway for longer-term (post-Wave 3) solutions to accommodate variances in where and by whom therapy plans can be ordered and enacted.
Taking Care When Ordering Tests
Some prescribers may struggle when finding the right test for a specific clinical purpose, while being mindful of what may be locally available.