Wave 3 Launch Support Hot Topics - Day 7

Daily postings on this channel address needs raised in physician huddles, with links to support information. Content is locked in at 16:00, and any additional hot topics after this time will be posted separately. Consider looking back at the previous day's posting(s).

  • Keep Calm and Navigate
    • Navigators help prescribers navigate multi-step workflows where it is otherwise easy to forget key requirements. Admission, transfer and discharge navigators are particularly important.
    • Using the Discharge Navigator simplifies prescriber work, ensuring that orders, medication reconciliation, documentation and follow-up tasks are coordinated.
    •  A Manual page gives a brief orientation to navigators, including tip sheets that are being updated.
  • Start Times for Med Orders
    • If a med order is entered without a start time, the default (standardized medication administration time, SMAT) can lead to inadvertent timing of dose administration.
    • Super Users and other Wave 3 supports for prescribers are encouraged to reinforce awareness of this, and a posting will be prepared for weekend release.
  • Control Over Print Location for Discharge Prescriptions
    • Earlier this week, physicians expressed frustration with lack of control over the print location for discharge medication prescriptions generated when using the discharge navigator and discharge order. We posted a workaround.
    • Build work was reviewed and approved today by the Clinical Documentation Committee to add discharge prescription reprinting (with print location control) to the other printable discharge documents. This should get into production early next week.
  • Special Mobility Considerations for Multi-job Prescribers
    • Some prescribers have multiple roles ("Jobs", e.g., emergency physician and rural family physician) that they select from when logging in to Connect Care. This ensures that they see the correct module (e.g., ASAP) and tools. 
    • Connect Care is designed to ensure that the same user is not logged in to Connect Care in the same way at two different devices simultaneously... with the exception of mobile devices (which can be open while Hyperspace is open).
    • The catch is that a prescriber who has a mobile session (e.g., Haiku) open under one job cannot then open Hyperspace under another job. It is essential that multi-job prescribers take care to fully log off of mobility (Haiku or Canto) before logging on to Hyperspace in a different job. Otherwise, a session lock can be encountered.
    • Communications and Manual support will be developed to address this situation.

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