Daily postings on this channel address needs identified in physician huddles. A posting may be updated with new material multiple times in a day. Consider looking back at the previous day's posting.
Internal vs. Outgoing Referrals
Outpatient services that use Connect Care as the record of care are "internal" referral resources. Outpatient services that are not on Connect Care are "outgoing". The distinction is important because it triggers a reminder to print/fax the request to external clinics.
The Manual has been revised to be more explicit about this branch-point in referral orders.
Consult vs. Referrals from ER
Some ER prescribers have been uncertain whether to "consult" or "refer" when seeking specialty assistance.
Consult orders relate to assessments to be done within the current encounter, and are entered from inpatient and emergency Orders activities (search for "consult").
Referral orders relate to assessments that will be done outside or after the current inpatient or emergency encounter, and are entered using the "External Orders" tab of Orders activities (see Tip).
External Orders for Inpatients
Some clinicians struggle when seeking orders that they cannot find in the inpatient order catalogue. Usually they are trying to line up actions (e.g., procedure at another facility or follow up to occur at a clinic) that occur outside of the current admission facility.
Reinforce the difference between internal and external orders, as covered in today's Tippy and explained in the Manual.
Home Care Orders from Inpatient Facilities
Continuing Care Access services launch with Connect Care Wave 2, shifting home care coordination from a paper-based to digital process. Physicians may see new requests for order co-signs.
A new section has been added to the Manual to clarify physician accountabilities.
Wave 2 support appears to be working well. High-priority tickets are sorted within 3 hours, and ¾ of all tickets (any priority level) are already resolved.
In the Works
Some problems with device interfaces are being worked on.
Some Wave 2 sites have solid use cases for protocoled orders but are new to how this can work in Connect Care.
CMIO leads are working with the teams to facilitate registration of a protocol and sharing personalizations to enable the needed team-entered orders.