Daily postings on this channel address needs identified in physician huddles. A posting may be updated with new material multiple times in a day. Consider looking back at the previous day's posting.
We have had questions about the circumstances in which an entire patient chart may be "confidential" and accessible only via "Break-the-Glass" and also about when and how "Sensitive Notes" are to be used.
We've updated the Manual section on this topic to provide clearer and more specific guidance for physicians.
Long Term Care Chart Summary Views
Some physicians caring for LTC patients report opening the chart to the long term care encounter to find the chart "Summary" activity defaulting to a view other than the intended standard "Overview".
The default Summary view is affected by one's login department. Fixes are in the works today for login departments (e.g., rural physician) that are not displaying the correct default.
An immediate mitigation is for physicians providing long term care to select "Edmonton Zone Long Term Care" virtual department when logging on.
Connecting to Virtual Drop-in Sessions
Virtual Drop-in Centre support is available for all Wave 2 prescribers 24 hours a day through to November 2, after which the centres continue in daytime hours. See launchhelp.connect-care.ca for more information and use virtualhelp.connect-care.ca to connect to the virtual centre.
Users are finding that typical AHS devices are not able to support the Zoom audio.
We recommend using the "call me" option presented when joining the virtual centre. This allows the audio part to flow through one's own mobile phone.