Wave 2 Launch Support Hot Topics - Day 03

Daily postings on this channel address needs identified in physician huddles. A posting may be updated with new material multiple times in a day. Consider looking back at the previous day's posting.
  • Sensitive Notes
    • We have had questions about the circumstances in which an entire patient chart may be "confidential" and accessible only via "Break-the-Glass" and also about when and how "Sensitive Notes" are to be used.
    • We've updated the Manual section on this topic to provide clearer and more specific guidance for physicians.
  • Long Term Care Chart Summary Views
    • Some physicians caring for LTC patients report opening the chart to the long term care encounter to find the chart "Summary" activity defaulting to a view other than the intended standard "Overview".
    • The default Summary view is affected by one's login department. Fixes are in the works today for login departments (e.g., rural physician) that are not displaying the correct default.
    • An immediate mitigation is for physicians providing long term care to select "Edmonton Zone Long Term Care" virtual department when logging on.
  • Connecting to Virtual Drop-in Sessions
    • Virtual Drop-in Centre support is available for all Wave 2 prescribers 24 hours a day through to November 2, after which the centres continue in daytime hours. See launchhelp.connect-care.ca for more information and use virtualhelp.connect-care.ca to connect to the virtual centre.
    • Users are finding that typical AHS devices are not able to support the Zoom audio. 
    • We recommend using the "call me" option presented when joining the virtual centre. This allows the audio part to flow through one's own mobile phone.
    • Poster: Wave 2 Launch Supports
  • Better Problem Reports
    • Thankfully, problem report volumes are much less than experienced with Wave 1.
    • Problems are resolved fastest when the original submission has the right level of detail, as described in an updated Manual section.
  • Inter-Facility Transfers
    • Wave 2 sites deal with a wider range of transfer situations than encountered in Wave 1, stimulating further revisions of user supports.
    • New tip sheets have been prepared that are specific to what physicians need to do, all linked in a further updated Manual section.

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