Wave 2 Launch Support Hot Topics - Day 01

Daily postings on this channel address needs raised in physicians huddles, with links to helpful information. A posting may be updated with new material multiple times in a day, with content locked in at 22:00. Consider looking back at the previous day's posting.
  • Finding Departments
    • Many users struggle at first when seeking the right login department for their immediate needs.
    • New support information has been added to the Manual and a new FAQ lists some helpful resources.
    • The site-specific support pages (linked to launchhelp.connect-care.ca) now have the most helpful facility acronyms to use when seeking departments relevant to a particular Wave 2 site.
  • Access Problems
    • Issues with roles (jobs), departments and permissions are common in the first days post-launch.
    • Use the Virtual Login Lab and help.connect-care.ca to resolve (use telephone if an urgent access issue).
    • Note that the Drop-In Centres (site and virtual) have extra resources to help with access issues in early days.

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